How to use the Library study space – Edinburgh Campus Library – update February 2021

  • To access the Library building, it is essential to have your student or staff ID card.
    If you haven’t got an ID card, please contact the Student Service Centre via the HWU portal.
  • Face coverings must be worn at all times in the Library building.
  • There are 200 bookable study spaces in the Edinburgh Campus Library.
    You can check the occupancy of the Library at any time by looking at the tile on the portal
  • All spaces are for individual study and the spaces are physically distanced.
  • The study tables that can be used are clearly marked with green ticks (or red crosses)
  • It is mandatory to book a study space in advance in order to comply with the University and Government guidelines.
  • There are instructions on how to book a study space online and floor plans below to show where the spaces are.
    Please sit in the study space that you have booked whenever possible.
  • If you have any problems booking a space, please let Library staff know.
  • Opening hours of the Library can be found on the website
    The hours are subject to change but the details are updated daily and also promoted on twitter

If you have any enquiries, please contact the Library Service Desk 0131 451 3577 or ServiceDesk@hw.ac.uk or IS Help ishelp@hw.ac.uk.
Thank you for your co-operation and help in keeping everyone safe.

Library opening hours February 2021 – Edinburgh Campus Library

The Edinburgh Campus Library will be open the following hours for the next two weeks and we hope to continue with these hours into March. Occasionally, we have to change the opening hours at short notice due to staff availability so please check the website for any changes and also twitter HWU_IS

One exception is Friday 12th February when we will be open 2:00pm – 6:00pm.
This is a University Staff Rest Day where staff across the University, working from home and on campus, are able to take a day off as a thank you for their hard work, professionalism and dedication in difficult times. Therefore we are working reduced hours on that day.

Update: Error messages when accessing journals and databases

Some students and staff members are reporting error messages when they try to access library resources, including journal articles, eBooks and databases. These errors may mention that the connection is not secure or not private, or say that the site cannot be reached.

Update Mon 8th Feb: This problem was caused by a change to the security certificates and should now be resolved. If you are still seeing an error message when you try to access eBooks, journals or databases you may need to clear your browser’s cache.

To clear your cache:

  • Windows – press Ctrl + shift + delete
  • Mac – Chrome – press Shift + Cmd + delete
  • Mac – Safari – press Option + Cmd + E

Please contact ishelp@hw.ac.uk if you continue to have problems accessing resources.

We apologise for any inconvenience this has caused and thank you for your understanding.

Phishing emails “vaccination appointments”

Please be aware that there are reports of several phishing emails being sent to HWU staff and student accounts.  Some of these emails claim to be from the NHS about vaccination appointments e.g. “important Book an appointment using the NHS e-Referral Service NHSVaccination” with links to book an appointment. 

If you think you have received a phishing email, do not click on any links, and do not open any attachments. 

If you are unsure if an email is real or not please forward it or screenshot the email content and send it to ishelp@hw.ac.uk 
If you have received a phishing email, accidently clicked the link in it and provided your university credentials (username and password), please contact the IS Helpdesk for assistance. 

Accounts that are suspected to be compromised will be blocked automatically.
If your account has been blocked because of this, please send an email to ishelp.hw.ac.uk for further assistance.

Top tips to help you spot phishing emails

(phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication).

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates or connected to newsworthy events
  • Check that you’re using a secure website when submitting credit card or other sensitive information.
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

Digital copying services

The Digital Copies Service from Information Services will enable you to provide Copyright compliant scans of book chapters or articles via the Copyright Licensing Agency’s content store.


The service will provide teaching staff with scans of book chapters or articles for use in Vision. There is a requirement on all staff to ensure that scans are enabled within the limits of the University’s licence with the Copyright Licensing Agency (which applies to all UK campuses).


For more information about the service and how to request a scan, please visit this webpage
Digital copies service – Heriot-Watt University (hw.ac.uk)

Library Building Occupancy tile on the portal – Edinburgh Campus

We have introduced a great new feature to the student and staff portal to show Library Building Occupancy at our Edinburgh Campus Library. 

The tile shows, in real time, how many study spaces are being used in the Library.
This means that you can tell how busy it is and if spaces are available for you to book before you come to campus.

Due to the current restrictions, and to comply with university and government guidelines, it is mandatory to book a space in advance.  Instructions for booking a study space

We currently have up to 250 spaces available, all for individual, physically distanced study.

Please remember that you need your student ID card to access the Library and face coverings must be worn at all times. 

New chatbot feature in Collaborate Ultra

Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.

New training events from Information Services

IS will be running a number of training events over the coming weeks covering

  • Turnitin
  • Using Microsoft Sway to develop interactive materials
  • Using Microsoft Stream for hosting and sharing video content
  • Microsoft Forms
  • Top tips for creating great video content

To view the schedule and book a place on one of the sessions, follow this link http://bit.ly/infoservicestraining

Decommissioning of SharePoint2010 (update for staff)

The Enhancing Online Collaboration project has successfully reached the end of the content migration stage. New SharePoint Online Hubs and Workspaces were created and rolled out in 2020 for use across the different areas of the University.

It is now essential for the SharePoint2010 sites to be decommissioned and this will take place on Monday 8th February from 9:00am GMT.
After this date, it will no longer be possible to access any content on SharePoint2010.

Booking Library study space at Scottish Borders Campus

It is now mandatory to book a Library study space in advance in order to comply with University and Government guidelines for safe use of the space due to Covid19 restrictions. 
 
The Library Study Space is bookable online via Resource Booker, the University room booking system. 
There are 25 study spaces available in the Library 
18 PCs 
6 Macs 
BYOD desks 
The study tables are clearly marked with a table number. 
They are individual study spaces and physically distanced. 
 
To book a study space, go to the myHWU app which will give you access to the Student Portal .   
Select the Book A Room tile  
Then select the Scottish Borders Campus Library Study Space tile.  

The rooms are listed as one long list so scroll down to see them all.

Click on the name of the space that you would like to book e.g. SBC Library Mac 1.
Select the time you would like the space for – there are hourly slots throughout the day, and you can book as many as you need. 
The time slots are available during Library opening times and can be booked up to 3 days in advance.
Fill in the booking form:

The booking will show as accepted on the screen
You will also immediately receive an email confirmation 
‘Room Bookings: Room Booking Confirmation’

When you come to the Library, a member of staff will ask if you have booked a study space online in Resource Booker.  If you have not already booked a space, you will need to do so before you can proceed.

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