Click and Collect for Library books

The Click and Collect Service for Library books will be available from 7th September. Due to COVID19 current restrictions, it is not possible to browse for books from the Library shelves.

To borrow a book, you will need to request it via the Library system.
You can request books that are on the shelf in the Library and also those that are out on loan to another student.

Requesting a book
Go to Discovery.
Sign in, and search for the book you would like to borrow

Once you have found the book that you would like to borrow, there will be an option to request it

Select Request and fill in the details

Your request will be placed.

The request will then be processed by Library staff and the book will either be found from the shelves or will be recalled from another student if they have it out on loan.

For access to journals on site, please email Library staff ServiceDesk@hw.ac.uk

For access to offsite journals, please log into the Helpdesk via the portal and fill in the form

When your book is available for you to collect, you will receive an email from the Library Service Desk.

If the book is in the Library, you will be able to collect it the next day.
If the book has to be recalled, this can take anytime up to 2 – 3 weeks as it will rely on the student who currently has the book on loan returning it.  Students have up to 2 weeks to return a recalled book. 

All books when they are returned from other borrowers, must be quarantined for 72 hours to comply with safety guidelines. 

Collection
The email from the Library Service Desk will give instructions about when and where to come to collect the book. 
Please wait until you have the email instructions before visiting the Library.
We are expecting that collection time will be between 2:00pm – 4:00pm daily

You must bring your Student ID card so that we can check the details.

The book will be issued to your Library account by staff before collection and will be wrapped ready to collect.

Library Opening – Edinburgh Campus – September 14th

The Edinburgh Campus Library is now open

Opening hours
From Monday 14th September – Semester 1
Monday – Friday 8:30am – 8:30pm and Saturday and Sunday 10:00am – 4:00pm.
There are currently no plans for 24/7 opening for Semester 1.

Access to the building will be controlled according to physical distancing guidelines. ID cards will be needed to gain access via the entrance gates.
Occupancy will be limited as we are only be able to use 25% of the total study spaces which is a total of 250 spaces.
The study spaces – seats and tables – will be clearly marked to make it easier to find a seat.

Face coverings are required when accessing and moving around the building at all times. Once you are sat at your study space, then it is optional to wear a face covering.

Moving round the building will be the same as moving round the University – keep left when ever possible and physically distance from other students and staff.

Books will be available to borrow via our Click and Collect service. It will not be possible to browse for books from the shelves – books will be requested online and issued via the Click and Collect and will be available to pick up from a separate area of the Library.

You can access thousands of learning resources online through Discovery https://www.hw.ac.uk/uk/services/is/find-resources.htm

Please let us know if you require any help to find online resources or if you have any further questions by emailing @ishelp@hw.ac.uk. 

Essential Maintenance – Single Sign-On Services – 6.00pm (UK time) Wednesday 26th August 2020.

Information Services will be carrying out essential system maintenance at 6.00pm (UK time) on Wednesday 26th August. This relates to Single Sign-On services such as Office 365, Teams, the Portal, Banner and CRM Recruitment.

We do not anticipate any disruption to services due to this work but signing in to these services should be considered “at risk” between 6.00pm and 9.00pm (UK time).

If you require any further information please contact ISHelp@hw.ac.uk.

Information Services

Re-opening Edinburgh Campus Library – 7th September

Planning is continuing across the University for next semester and the Responsive Blended Learning approach in the new academic year.
This also includes the future opening up of buildings on campus.
The good news is that the Edinburgh Campus Library will be open from Monday 7th September.

The Library will be open Monday 7th – Friday 11th September 9:00am – 5:00pm for Welcome Week.
Then from Monday 14th September, the opening hours will be Monday – Friday 8:30am – 8:30pm and Saturday and Sunday 10:00am – 4:00pm.
There are currently no plans for 24/7 opening for Semester 1.

Access to the building will be controlled according to social distancing guidelines as will movement round the building. Occupancy will also be limited as we will only be able to use approximately 25% of out total study spaces.

You can access thousands of learning resources online through Discovery https://www.hw.ac.uk/uk/services/is/find-resources.htm

Please let us know if you require any help to find online resources or if you have any further questions by emailing @ishelp@hw.ac.uk. 

Adobe Creative Cloud

Please be aware that the free student home access to Adobe Creative Cloud Applications will expire on the 14th of August. Although Adobe Cloud Storage wasn’t enabled for student home use, we would advise that you ensure that you have your Adobe Files saved to a location local to you or to your University Office 365 OneDrive.   
The University is actively investigating options to provide its students with remote access to Adobe Creative Cloud Applications for this coming Academic Year.
If you do require access to Adobe Creative Cloud Application after the 14th of August please contact Information Services via the Helpdesk Tile on the Student Portal.

Dawsonera eBooks – no access from Friday 31st July

Please note that we will have no access to Dawsonera eBooks from Friday 31st July 2020.
We will be switching the titles to another platform where possible but there may be a temporary loss of access to the titles while this happens.
Any notes etc. that you’ve made on the Dawsonera platform won’t be accessible.
Please download and save any notes that you have made before Friday 31st July. [HW Discovery Update]

Remote working

 

Advice for staff working off campus, including information on accessing important systems and services https://www.hw.ac.uk/remote-working.htm [HW Discovery Update]

 

 

Returning Library Books – Edinburgh Campus

If you have Library books still out on loan from last Semester and are a returning student, please keep the books until the Library re-opens and we will let you know how you can return them.

If you are a non-returning student and have finished your studies, please let us know if you have Library books still out on loan.  We will let you know the options for returning the books.

For enquiries, please email ServiceDesk@hw.ac.uk or ISHelp@hw.ac.uk. 
HW Discovery Update

Planning for re-opening Library buildings – Edinburgh campus

We have had a number of enquiries regarding the re-opening of the Library building on our Edinburgh campus but as yet we don’t have any news of an actual re-opening date.

There is a great deal of planning happening across the University for next semester and the Responsive Blended Learning approach in the new academic year.
This includes the possible future opening up of buildings on campus as and when appropriate.

The Library building is likely to be opened in a later phase of the planning.  We don’t expect it to be open for students until the beginning of September at the earliest, and even then access and occupancy will be limited in line with social distancing requirements.

You can access thousands of learning resources online through Discovery https://www.hw.ac.uk/uk/services/is/find-resources.htm

Please let us know if you require any help to find online resources or if you have any further questions by emailing @ishelp@hw.ac.uk.  HW Discovery Update

 

Library and IT support for Remote Learning and Research

For information and support for remote learning and research, please check out the Remote learning guide

 

HW_Discovery_Update

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