Improvement work to Library courtyard

The courtyard area to the front of the Edinburgh Campus Library is being revamped and improved. This will provide an exciting, new seating area for studying and socialising.

The construction work will start at the beginning of August and during this time, the main entrance to the Library will be out of use. Access to the Library will be from the east side around the back of the Library. Please follow the path round the Library building and use the door near the museum and fire pond.

Route around Library building

Using the Library – July 2021 – Edinburgh campus

There will be some further relaxing of the COVID-19 restrictions from Monday 19th July and our Scottish campuses will move down to Level Zero. 
However, the guidelines for using the Library are not going to change just yet and we hope that you will continue to be considerate to other students and staff in the Library by following these steps:

Study spaces
Book a study space through the Student Portal or direct at Resource Booker
In Resource Booker, you can filter to locate a study space with a PC and can filter on available times.
Please confirm your booking at the Service Desk on arrival at the library – bookings are provisional until confirmed

ID cards
You must have your HWU ID card to access the Library.
You use your card to swipe in through the entry gates to the Library.
We cannot allow you access to the Library without your card.
If you have lost your card, please contact the Student Service Centre through the student portal.

Face coverings
Face coverings are essential at all times – when you’re moving about and also when you are sat at your seat studying.  It is still mandatory to wear a face covering in Libraries

Physical distancing
Only individual study is supported due to current guidelines.
We don’t have any group rooms or spaces available.
2m distancing must be observed including when coming in and out of the Library building
Study spaces are clearly marked with green YES or red NO and are numbered – see floor plans

Opening hours
Opening hours – July Monday – Friday 8:30am – 4:30pm

We are going to extend the Library opening hours for the first 2 weeks of August. 

Opening hours – August 2nd to 13th    
Monday – Thursday 9:00am – 8:00pm Friday 9:00am – 5:00pm

Please check the website and social media for opening hours and any last minute changes

Library building

Returning Library books

Semester is over, exams are done and it is the summer, so now is a good time to return any Library books that you still have out on loan from our Edinburgh Campus Library.

If you are still living in Edinburgh, then please bring any books to the Library during opening hours Monday to Friday 8:30am – 4:30pm. Or you can return them to the Book Return Box at the entrance to the Library at any time.

If you are living elsewhere in the UK then we can supply you with a pre-paid postage label for you to post the books back to the Library. Please contact us for more details at ServiceDesk@hw.ac.uk or 0131 451 3577



Remote Desktop Service including KeyServer offline

Remote Desktop Service including KeyServer are currently offline due to emergency maintenance. We will post an update once they are available again. Apologies for the inconvenience.

Heriot-Watt Nameserver Upgrades 29 May 2021

Information Services is performing a software upgrade to the main campus nameserver service, this weekend Sat 29th May 2021

There will be an ‘at risk’ period of 4 hours from 3pm BST which will affect all UK and global campuses.

This is the first phase an ongoing refresh cycle to replace our existing appliances. Users may experience a short delay in resolving internet names during this time.

We apologise for any inconvenience caused. Please contact the ISHelp@hw.ac.uk with any questions.

Access to Times Higher Education content for all HWU staff and students

Heriot-Watt staff and students now have full, unlimited access to Times Higher Education (THE)  articles via the THE website at https://www.timeshighereducation.com/

To gain access, please create an account using your Heriot-Watt email address (not a personal email address) by clicking “Register” under the person icon in the top right hand side of the website and then giving the information requested. This will also let you sign up for newsletters of interest as well as read all of the international news, articles and surveys etc on the website. The icon on the website will show as red when you are not logged in, and green when you are.

For more information on how to set up an account see https://www.timeshighereducation.com/subscriptions/making-the-most-of-your-institutional-subscription

This is an institutional subscription and any members of staff who previously had their own subscriptions do not need to renew these. Please contact Ellen Peacock for more information at e.peacock@hw.ac.uk

Using the Library during exam time – Edinburgh Campus

Although there have been some recent changes to Scottish Government guidelines and lockdown restrictions, the guidelines for using the Library have not changed.
Please be considerate to other students and staff in the Library by following these steps:

Study spaces
Book a study space through the Student Portal or direct at Resource Booker
In Resource Booker, you can filter to locate a study space with a PC and can filter on available times.
Please confirm your booking at the Service Desk on arrival at the library – bookings are provisional until confirmed
Please only book for the times you need for essential study and cancel if you change your mind.

ID cards
You must have your HWU ID card to access the Library.
You use your card to swipe in through the entry gates to the Library.
We cannot allow you access to the Library without your card.
If you have lost your card, please contact the Student Service Centre through the student portal.

Face coverings
Face coverings are essential at all times – when you’re moving about and also when you are sat at your seat studying.
It is still mandatory to wear a face covering in Libraries

Physical distancing
Only individual study is supported due to current guidelines.
We don’t have any group rooms or spaces available.
2m distancing must be observed including when coming in and out of the Library building
Study spaces are clearly marked with green YES or red NO and are numbered – see floor plans

Opening hours
Opening hours until the end of semester are:
Monday, Tuesday, Thursday, Friday 8:30am – 8:30pm
Wednesday 8:30am – 5:00pm
Saturday, Sunday 10:00am – 4:00pm

Check the website and social media for opening hours and any last minute changes

Click and Collect for Library books at the Dubai Campus Library

To borrow a book, you will need to request it via the Library system. You can request books that are on the shelf in the Library and those that are out on loan to another student.

To request a book, go to Discovery. and sign in.

Search for the book you would like to borrow and there will be an option to request it.


Further instructions are available here

Dubai Campus Library Opening Hours

Library Opening Hours (Effective from 18th April to 21st May , 2021)
Sunday – 9AM to 10PM
Monday – 9AM to 10PM
Tuesday – 9AM to 10PM
Wednesday – 9AM to 10PM
Thursday – 9AM to 10PM
Friday – 9AM to 5PM
Saturday – CLOSED for Deep cleaning and sanitations

Library Location
2nd Floor of the Main Building
Heriot-Watt University-Building- B, Al Ma’Refa Street. Oppt. CISCO Systems Building
Dubai Knowledge Park, Dubai, United Arab Emirates
Phone: +971 4 5717000 ( Library Ext-5), DubaiLibHelp@hw.ac.uk

Security issue – Android Device users Scam Alert

There have been widespread reports of a new scam affecting Android users called “Flubot”

This is a text-message scam that infects Android phones and is spreading across the UK. The message – which pretends to be from a package delivery firm, prompts users to install a tracking app – but is actually a malicious piece of spyware.

Crucially, it can take over devices and spy on phones to gather confidential data, including things such as sensitive work information or online banking details.

It has been reported on BBC news https://www.bbc.co.uk/news/technology-56859091

If you receive a text message that looks like the one below:
IGNORE: Do not click any links.
DELETE: Remove the text from your phone

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