The migration of student mailboxes is now well underway – and should be complete by the end of September.

Please be patient if you are waiting for your mailbox to be transferred – we have over 19,000 to move – so it takes time.

Students

You will not be able to access your mailbox while it is being moved – if you cannot access your email please try again the next working day.

Once your mail has been moved

• go to https://outlook.com/owa/hw.ac.uk to access your mail
• enter your username in the format username@hw.ac.uk (e.g. abc123@hw.ac.uk) at the login prompt

See the IS webpages for more information on the new email service.

If you are still unable to access your mail on the next working day then please let us know either by phone on +44 (0131) 451 4045 or via email at ITHelp@hw.ac.uk.

Staff

You may receive some error messages when trying to contact students who are in the process of having their mailbox moved. If you experience this problem please try contacting the student(s) the next working day.

If you are still unable to contact the student on the next working day then please let us know via email at ITHelp@hw.ac.uk.