Welcome to the new academic year (2013/14)

We extend a warm welcome to all new (and returning) students.

You’ll find lots of information on our services at http://www.hw.ac.uk/is/

On completion of the enrolment process, you will be automatically registered to use

  • the library – your student identity card acts as your library borrower’s card, and your library number is printed under the barcode. (You may borrow from the library the day after completion of the enrolment process.)
  • our computing facilities – allow up to 24 hours after enrolling for your account to be activated

To help you get started…

Change Password

The IT password on your confirmation letter is randomly generated – you should change this to something that you will remember more easily.

To change your password

1. Double click the change password icon on the desktop (or go to  http://my.hw.ac.uk/passwords)

2. Click Change My Password

3. Complete the details as required

See http://www.hw.ac.uk/is/it-essentials/passwords-pins.htm

WiFi access

Heriot-Watt University provides the eduroam wireless service for staff and students on campus.

The first time you try to connect to the wireless service choose

  • HWU Wi-Fi Setup

This will take you to the automatic configuration tool – simply work through the steps, and your device will be configured.

Login and password

Use your HWU short username and password to login to eduroam – remember to include @hw.ac.uk (abc123@hw.ac.uk)

See http://www.hw.ac.uk/is/it-essentials/wifi.htm

WiFi clinics (Edinburgh campus)

If you have problems setting up your Wifi, you could come along to a clinic at the Customer Service Desk, Cameron Smail Library.

Tuesday 17th September            1500 – 1600

Thursday 19th September          1500 – 1600

Student Email

All new students will be set up to use the Microsoft Office 365 service for email.  Returning students are being migrated to this service during August/September 2013.

See http://www.hw.ac.uk/is/it-essentials/email.htm

Halls of Residence Student Broadband Service (Edinburgh campus)

Information on how to access this service will be provided by the residences or visit http://www.keysurf.net/hwu-help/

All queries for support on the residences network and telephony service should be directed to the Keycom’s customer support:-

Telephone support

  • Call 1590 from bedroom phones or 0131 545 0006 from other phones
  • Calls to 1590 from bedroom phones is free of charge.

or email support@keytalk.net

Internet support

Call 0131 545 0006 or email support@keysurf.net

Printing and photocopying (Edinburgh campus)

The library and open access computing labs have had the printers upgraded to multi-functional devices with print, copy and scan facilities.

See http://www.hw.ac.uk/is/it-essentials/printing.htm

Open access PC Labs and other study spaces

There are lots of places to study in our campuses – for locations, maps, opening hours see the web site.

See http://www.hw.ac.uk/is/library-essentials/study-spaces/

Vision (VLE)

The university virtual learning environment is called Vision. You can log into Vision using your HWU user ID and password.

If you don’t see any courses once you have logged in – don’t worry – your lecturer may not have released them yet. Your lecturer will let you know when they are available – if in doubt, ask.

See https://vision.hw.ac.uk/

Skills development

We offer a wide range of development opportunities to help support you with your studies.

See http://www.hw.ac.uk/is/skills-development/power-hours.htm

Getting help

If you can’t find the information you need please get in touch.

See http://www.hw.ac.uk/is/contactvisit-us.htm

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