IT Helpdesk (Kayako) upgrade – 6th November 2013

The IT Helpdesk system is being upgraded (moved to a more stable platform and to the current version) on 6th November, between 3 pm and 5 pm (GMT).

During this time you will not be able to access the Knowledgebase.  The System Status page will also be unavailable.

You can still email ithelp@hw.ac.uk during the upgrade time – your email will be dealt with as soon as possible once the upgrade is complete.

If you have an urgent IT problem between 3 pm and 5 pm (GMT) on the 6th November please contact your IT helpdesk by phone or personal visit.

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