A recent UCISA digest alerted us to phone call fraud incidents where staff on some university campuses are being contacted by so called Microsoft authorised support staff.  The approach taken by the fraudsters is to ask university staff to log in to ‘team viewer.com’ so that “Microsoft support” can rectify spam that is coming out of their computer.

The email or web address that the caller mentions is similar to microsofthelp.mac.com (or microsofthelp@mac.com).

Think about it: –

• When working at HWU – it’s HWU that are Microsoft’s customer – not you as an individual.  Microsoft won’t be calling you at work.

Don’t give them any info. Hang up and report it to abuse@hw.ac.uk

• If you get a similar call at home hang up.

Do you really think Microsoft have time to contact each of us individually to offer to fix our computer??

You might also want to take a look at the advice on the Microsoft site – http://www.microsoft.com/security/online-privacy/msname.aspx