There are a variety of ways that students and staff can keep up to date with what is happening in Information Services. ‘Information Services supports research, learning, teaching and administrative activities by providing Library, Information and Learning Technology services to Heriot-Watt students and staff around the world’.

The best place to find out anything about IT and libraries in the university is to visit our webpages HWU Information Services

Here you will find information about all the services we offer and deliver at all our campuses. The system status page will flag up any problems with systems.  The webpages also give details about how to contact us – by email, telephone and in person.

If you have an IT issue then contact the IT Helpdesk ithelp@hw.ac.uk +44 (0) 131 451 4045

• Library enquiries can also be submitted via IThelp.

If you are at our Edinburgh Campus, the library is open 24/7 and is staffed by library staff at these times  

We also operate a quick contact alert service in the library for students to let staff know about any issues. It is based on on email, iMessaging and text messaging.

• Email: Tell-IS@hw.ac.uk
• iMessage: tellhwuIS@icloud.com
• Text: Text TELL and then your message to  07950081076

We use social media to communicate updates and useful information.  It is also a good platform for students and staff to let us know about issues or to make suggestions for improvements.

Blog posts on InformS give regular updates on all aspects of our services – recent posts have included posts on online journals and databases, IT security advice, passwords, reserving books, training and events.

Our twitter news feed HWU_IS gives news and updates as they happen so is a great communication channel to follow to find out what’s happening. An example of this is our updates on occcupancy of the library and other study spaces so students know the best place to go to find a study space.  Any emergency situations or if other systems are down, this information will be posted on twitter.

Our facebook page gives regular updates and also has posts about interesting and useful resources and events.  Things that are happening within the library and university or around Edinburgh, recommendations for reading and accessing online and opportunities for feedback.