Following feedback from users the Clutter email feature has been disabled on email accounts on the HWU managed desktop.  It had initially been enabled on all accounts when they were moved to Office 365.

What is Clutter?

Clutter is a feature that can help you manage your incoming email.  Clutter looks at what you’ve done in the past to determine the email messages you’re most likely to ignore. It then puts them in the Clutter folder.

You just keep using email as usual and Clutter will learn which messages aren’t important to you.

From time to time, Clutter might get it wrong. When this happens you can move the messages incorrectly identified as clutter to your inbox, and Clutter will take notice.

Over time, Clutter “learns” your preferences, and can become an effective incoming mail managing assistant.

Enable Clutter feature

If you wish to use the feature you can enable it in Outlook in Office 365 – see Use Clutter to sort low priority messages in Outlook on the web for details.

If you have any feedback or comments please contact ithelp@hw.ac.uk