Skype for Business meetings – top tips

skypeforbusinessimageWith Skype for Business on our desktops, we’re now holding more online meetings than ever.

A key benefit of a Skype for Business meeting is its convenience. You can join the meeting from anywhere, without needing to travel or set off early – savings in time and travel costs could be huge.

However, just because you might not need to put in so much effort to get there, doesn’t mean that your attendance at a meeting doesn’t need some preparation.

Here are a few tips to help you ensure that your meetings go as smoothly as possible.

1.  Arrive promptly

To help ensure that your meeting starts on time both you and the participants should: –

  • join the meeting early (by at least five minutes) so everyone is ready to start on time
  • do a sound check and get used to the interface before the meeting start time
  • check how you look on your webcam (if using) to ensure that the lighting and webcam angle are set at their best

See Set up Audio and Video in Skype for Business

2.  Use good quality, noise-cancelling headsets or equipment

We can help you obtain suitable equipment – whether your meetings tend to be small 121 affairs (where a suitable headset and webcam may be all you need) or larger many-to-many events (we have more sophisticated/expensive equipment that you can borrow for these).

If you are planning to hold meetings where there are more than 20 participants in a meeting room please contact us (ithelp@hw.ac.uk) for advice.

3.  Remember to introduce people

The meeting host should make sure that everyone is properly introduced. You can see who has joined the meeting through the control panel so you can ensure that you don’t miss anyone.

If a guest or visitor is attending, take the time to explain their presence and thank them for their time.

4.  You’re on camera!

If you’re using your webcam for the meeting, which we’d usually recommend, be sure to look interested and engaged. Body language may be more limited in a virtual scenario, but your expressions and eye contact with the camera are still important.

5.  Don’t multitask

Don’t get distracted by other work activities or your email while other participants are speaking.

It’s important to give the meeting the same level of respect and attention that you would give to a face-to-face meeting.

6.  Be careful with screen sharing

Skype for Business offers the functionality to share screens with other participants.

If you are going to present or demonstrate something via your screen, we’d recommend that you shut down any unnecessary programs in advance of the call, to avoid the panic or embarrassment of sharing a private email or a sensitive document.

See Meet and share using Skype for Business for more info.

7.  Mute your microphone when you’re not speaking

Open microphones can create a lot of unwanted background noise. It only takes one participant to be typing an email or blowing their nose, before background sounds become distracting.

Once the introductions have been made and the meeting has started, you should only unmute your microphone if you have something to add to the discussion.

See Mute or unmute audio in a Skype for Business meeting or call

8.  Establish a protocol for asking questions

It can sometimes be tricky to find a suitable opportunity to ask a question during a virtual meeting, without running the risk interrupting or talking over someone.

Q and A Manager

Skype for Business has a Q and A Manager that could be useful for this. Use this feature to allow attendees to ask questions and presenters to answer them, with the option of saving the Q&A session to a file. QandA

  • To switch Q & A on during a meeting: Present, More, Q & A
  • To stop presenting Q & A during a meeting: Click Stop Q & A in the Q & A window
  • To re-open the Q & A window: Present, Manage Presentable Content, Present Now
  • To save the Q & A content: click Save As in the present window
  • To shut the Q & A session: Present, Manage Presentable Content, Remove

See Lync Q & A Manager for more info.

Instant Messaging

An alternative could be to use the instant messaging feature for questions.

The host can then present these questions at an appropriate point in the meeting, or at the end.

Show of hands

If everyone is using a webcam participants could raise a hand so that the host can see they have a question to ask.

9.  Encourage everyone to contribute

In an online meeting scenario, it can be easy to forget about some of the participants. It therefore falls to the host to ensure that everyone has been encouraged to share their thoughts.

10.  Finish on time

Keep questions short and sweet.

Get into the habit of finishing an online meeting as soon as all agenda points have been covered, so that discussion doesn’t digress into other areas.

As host, it can often be a good idea to aim to finish five minutes ahead of schedule, and practice achieving this.

***

Above content adapted from Online meeting etiquette rules you need to know

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