How to use the HWU IS Helpdesk self service

• Select the Helpdesk tile on the student or staff portal

  
  

• Select HWU Login
  Log in with your usual HWU username and password

  

• The Home Page will open
  
• The tiles / icons are all Services apart from the first tile, which is the link to Track your submitted tickets
  To submit a ticket, select a Service tile, which will open to show the sub pages with sub services.
  On each page, there is information about the Service and links to forms to submit tickets for faults and requests.
• It is possible to submit a ticket by emailing ISHelp@hw.ac.uk although submitting via the self service page via the portal is more efficient.
• You can also telephone the IS Helpdesk on 0131 451 4045