How to request new IT equipment including PCs and laptops provided and maintained by the university.  All computers to be used for University work or study should be requested through Information Services.

Requesting a new PC or laptop
Select the Helpdesk tile on the staff portal
or go to https://hwu.topdesk.net/tas/public/ssp/ 

Log in with your usual HWU username and password

The Helpdesk Home page will open

Select the Workspace tile
Then select the PCs and devices tile

There are three options for requesting a new PC, laptop, monitor, keyboard etc.
Within each option, there are details of the items that are available.
Once you have decided on your preferred option then ‘Add to cart’

Before you can confirm your order, you will need to fill in the details in the form including the cost code.  This means that we can capture the information that we need to process the order.

Depending on which option you have chosen, an expected time for processing including installing will be displayed.
You will receive an acknowledgement and the link to your ticket.

To check on the progress of your order and any other requests, faults or enquiries you have submitted, select the Track Tickets tile from the Home Page.