Update: Error messages when accessing journals and databases

Some students and staff members are reporting error messages when they try to access library resources, including journal articles, eBooks and databases. These errors may mention that the connection is not secure or not private, or say that the site cannot be reached.

Update Mon 8th Feb: This problem was caused by a change to the security certificates and should now be resolved. If you are still seeing an error message when you try to access eBooks, journals or databases you may need to clear your browser’s cache.

To clear your cache:

  • Windows – press Ctrl + shift + delete
  • Mac – Chrome – press Shift + Cmd + delete
  • Mac – Safari – press Option + Cmd + E

Please contact ishelp@hw.ac.uk if you continue to have problems accessing resources.

We apologise for any inconvenience this has caused and thank you for your understanding.

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