Do you need to use your Outlook Out of Office frequently?

Do you forget to switch it on or off, perhaps spend time composing different Out of Office messages? Want to save yourself time and get those minutes back?

Then follow the link and find out how to setup automatic recurring Out of Office messages, triggered on a day and at a time of your choosing. You can even create more than 1 with different messages.

Click to watch the video on Recurring Out of Office replies in Outlook

Accessing eResources at HWU

A large number of HWU’s eResources can be accessed using the institutional login option on the resource’s website. This uses a method called Shibboleth to authenticate that you are coming from HWU. There’s details of the eResources that can be accessed in this way at https://www.hw.ac.uk/uk/services/docs/is/library-resources-shibboleth.pdf  It includes content from ScienceDirect, IEEE, Taylor & Francis plus all the eBooks HWU has on the Ebook Central and VLeBooks platforms too. Many of the links in Discovery are using this method at the moment too.

There is more information about how to access eResources from off-campus, including using Shibboleth at https://www.hw.ac.uk/uk/services/is/library-essentials/onoff-campus-access.htm with lots of helpful videos on this page too. [HW Discovery Update]

Edinburgh campus library – closing at 16:30 today

Due to unforeseen circumstances, the Edinburgh campus library is closing at 16:30 today. We apologise for the inconvenience this may cause. We are open tomorrow as scheduled from 08:30-20:30, see https://www.hw.ac.uk/uk/services/is/library-essentials/opening-hours/edinburgh.htm

Edinburgh Learning Commons 1 – weekday IS staffing

This week we have re-established the regular staffing of an IS Service Desk in the Learning Commons 1 area of the main campus.

The staffed times are shown at https://www.hw.ac.uk/uk/services/is/library-essentials/opening-hours/edinburgh.htm

We are on-hand to help with in-person queries and can also be contacted by phone in the library on 0131 451 3577 (0131 451 4760 at the Learning Commons) or by email ServiceDesk@hw.ac.uk

Watch this space for news on further IS-staffed desks on campus at Riccarton.

Information Services festive period cover 2021

Introduction
Information Services is a global team, providing support and services across our campuses in the UK, Dubai and Malaysia as well as to our global online student community. At the present time many of our services are based out of and supported from the Edinburgh campus. This means that some services may be limited over the festive period.

Our libraries

The Edinburgh campus library will be closed between 12:30 on December 23 and 08:30 on January 5.

The Borders library will also be closed between 17:00 on December 23 and 08:45 on January 5 although library staff will be available remotely on December 24.

The Orkney library will be closed between 18:00 on December 23 and 09:00 on January 5.

The Dubai and Malaysia libraries have selective opening hours – more information can be found on our website: https://www.hw.ac.uk/uk/services/is/library-essentials/library-opening-hours.htm.

Access to electronic resources will also continue to be available globally.

Our services

We have designed our services to be as resilient as possible but we cannot guarantee that there will be 100% availability over the festive period.

In addition to monitoring from our Dubai and Malaysia teams, we have automated monitoring and alerting tools in place. Critical issues only will be responded to in order to allow the Information Services teams based in the UK to enjoy the break.

Dubai and Malaysia teams will provide best efforts to resolve any issues across our campuses as they arise, escalating critical issues to the IS leadership team as needed who will determine the most appropriate response.

Resource Booker – offline Fri 26 Nov 8am-12pm

Due to an important upgrade Resource Booker will be offline on Friday 26 Nov from 8am to approx 12pm.

Users will not be able to make new bookings or edit/delete existing bookings during this time but you will be able to view existing bookings on system.

We apologise for any inconvenience this may cause

VPN Essential Maintenance – Sat 23rd Oct 08:30 to 11:00

Information Services will be carrying out essential maintenance to the Virtual Private Network (VPN) service on the morning of Saturday 23rd October 2021. The service will be unavailable briefly between 8.30am and 9.00am (UK time) and should be considered “at risk” between 9.00am and 11.00am. The VPN services at the Dubai and Malaysia campuses will not be affected. This work is required to further enhance the security of our VPN service. Our apologies for any inconvenience caused.

Remote Desktop Service including KeyServer offline

Remote Desktop Service including KeyServer are currently offline due to emergency maintenance. We will post an update once they are available again. Apologies for the inconvenience.

Heriot-Watt Nameserver Upgrades 29 May 2021

Information Services is performing a software upgrade to the main campus nameserver service, this weekend Sat 29th May 2021

There will be an ‘at risk’ period of 4 hours from 3pm BST which will affect all UK and global campuses.

This is the first phase an ongoing refresh cycle to replace our existing appliances. Users may experience a short delay in resolving internet names during this time.

We apologise for any inconvenience caused. Please contact the ISHelp@hw.ac.uk with any questions.

British Summer Time and Vision

The clocks in the UK move forward by 1 hour on Sunday 28th March 2021, from GMT to BST (GMT+1). This is how the move to BST will affect Vision.


Blackboard Collaborate Ultra
The time is taken from the end user’s computer’s local time zone for session start and end times. So the times should not be affected by the change to BST.


Turnitin Assignments
Turnitin will move to GMT+1 when the UK moves to BST so deadlines set in Turnitin in the UK should not be affected. Colleagues in Dubai and Malaysia may wish to check as Turnitin Assignments will use GMT+1 instead of GMT after Sunday.


Vision (Blackboard) Assignments, Tests, Adaptive Release
Vision is set to GMT and remains so for the whole year, even when the UK moves to BST. This will affect Tests, Standard Vision (not Turnitin Assignments), and Adaptive Release settings. Therefore an assignment, test or adaptive release rule set for say 10:00am (BST) should be set on Vision for 9:00am (GMT).


Please remind students of the change to UK time from Sunday. If they are outwith the UK, their country of residence may not practice Daylight Saving Time (or the dates may vary from the UK).

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