Resource Booker – offline Fri 26 Nov 8am-12pm

Due to an important upgrade Resource Booker will be offline on Friday 26 Nov from 8am to approx 12pm.

Users will not be able to make new bookings or edit/delete existing bookings during this time but you will be able to view existing bookings on system.

We apologise for any inconvenience this may cause

VPN Essential Maintenance – Sat 23rd Oct 08:30 to 11:00

Information Services will be carrying out essential maintenance to the Virtual Private Network (VPN) service on the morning of Saturday 23rd October 2021. The service will be unavailable briefly between 8.30am and 9.00am (UK time) and should be considered “at risk” between 9.00am and 11.00am. The VPN services at the Dubai and Malaysia campuses will not be affected. This work is required to further enhance the security of our VPN service. Our apologies for any inconvenience caused.

Remote Desktop Service including KeyServer offline

Remote Desktop Service including KeyServer are currently offline due to emergency maintenance. We will post an update once they are available again. Apologies for the inconvenience.

Heriot-Watt Nameserver Upgrades 29 May 2021

Information Services is performing a software upgrade to the main campus nameserver service, this weekend Sat 29th May 2021

There will be an ‘at risk’ period of 4 hours from 3pm BST which will affect all UK and global campuses.

This is the first phase an ongoing refresh cycle to replace our existing appliances. Users may experience a short delay in resolving internet names during this time.

We apologise for any inconvenience caused. Please contact the ISHelp@hw.ac.uk with any questions.

British Summer Time and Vision

The clocks in the UK move forward by 1 hour on Sunday 28th March 2021, from GMT to BST (GMT+1). This is how the move to BST will affect Vision.


Blackboard Collaborate Ultra
The time is taken from the end user’s computer’s local time zone for session start and end times. So the times should not be affected by the change to BST.


Turnitin Assignments
Turnitin will move to GMT+1 when the UK moves to BST so deadlines set in Turnitin in the UK should not be affected. Colleagues in Dubai and Malaysia may wish to check as Turnitin Assignments will use GMT+1 instead of GMT after Sunday.


Vision (Blackboard) Assignments, Tests, Adaptive Release
Vision is set to GMT and remains so for the whole year, even when the UK moves to BST. This will affect Tests, Standard Vision (not Turnitin Assignments), and Adaptive Release settings. Therefore an assignment, test or adaptive release rule set for say 10:00am (BST) should be set on Vision for 9:00am (GMT).


Please remind students of the change to UK time from Sunday. If they are outwith the UK, their country of residence may not practice Daylight Saving Time (or the dates may vary from the UK).

Click & Collect service resuming

We are pleased to be able to reinstate click & collect services for print books at the Edinburgh and Scottish Borders Campuses. We know that this service is very helpful for students this year and apologise for any inconvenience caused while the review of its safety was carried out by the University. This week we are working through the backlog of requests received and revising our service in  the libraries. Further information of the full reinstatement and new process will be communicated early next week.

Digital copying services

The Digital Copies Service from Information Services will enable you to provide Copyright compliant scans of book chapters or articles via the Copyright Licensing Agency’s content store.


The service will provide teaching staff with scans of book chapters or articles for use in Vision. There is a requirement on all staff to ensure that scans are enabled within the limits of the University’s licence with the Copyright Licensing Agency (which applies to all UK campuses).


For more information about the service and how to request a scan, please visit this webpage
Digital copies service – Heriot-Watt University (hw.ac.uk)

New training events from Information Services

IS will be running a number of training events over the coming weeks covering

  • Turnitin
  • Using Microsoft Sway to develop interactive materials
  • Using Microsoft Stream for hosting and sharing video content
  • Microsoft Forms
  • Top tips for creating great video content

To view the schedule and book a place on one of the sessions, follow this link http://bit.ly/infoservicestraining

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