Just a quick update on what happened over the summer

A very warm welcome to all new students – we look forward to meeting and working with you this year. And “welcome back” to all returning students – we hope you had a great summer and are looking forward to the new semester.

As always, we have been very busy over the past 3 months – upgrading, replacing and developing our services – so take a few minutes to see what’s been happening.

A quick summary of the main things to look out for are…

Library refurbishments

Edinburgh campus

A huge library refurbishment project has started on the Edinburgh campus (we are investing more than £6m over the next 2 years to improve the learning and study environment in the library).  There will be regular updates on how it is going as the year progresses – so make sure you are following us on Twitter to keep up to date.

Scottish Borders campus

The library has been transformed to provide more collaborative learning spaces, 22 extra PC study spaces, a dedicated silent study space and a Design Suite with 10 new PCs and iMacs with specialist software.

A new enquiry point has been located on the first floor and coffee and vending machines have been installed.

Learning Commons 2 (Edinburgh campus)

Due to open early in Semester 1

The 3rd and top floor of Building 18 (what used to be the Post Graduate Centre) will become Learning Commons 2 – providing over 100 additional study and learning spaces for all students.

Learning Commons 1 (in Hugh Nisbet building) which opened in September 2016 has been hugely successful and we anticipate this new facility will prove equally popular.

Close to EPS, MACS and EGIS, this space offers facilities for group and collaborative study, 3 bookable rooms and MFD.

The official opening will be on  6th October 2017. Da Vinci’s café is located on the ground floor.

Teaching room refurbishments (Edinburgh campus)

The James Watt Centre has been transformed into a new teaching and learning hub with lecture theatres, study spaces, break out areas and a café.

Many other rooms across campus have had PC or AV equipment renewed.

Discoverydiscovery_logo_2017

The library Discovery service has been updated and improved – if you’ve been searching for resources during the summer you’ll have encountered the new interface already.

See the post on New Discovery now live or jump right in from Find Resources

Blackboard app

Blackboard have launched their new Blackboard app (this replaces Blackboard Mobile Learn).  Mobile Learn was removed from all app stores 1 August 2017 and Blackboard will no longer support Mobile Learn after August 31, 2017.  Although Mobile Learn will continue to work for existing users in the short term, we cannot guarantee that it will work in the future and would advise users to move to the new app

See Virtual learning environment (Vision) for details.

Software upgrades

Several software upgrades were made to the student desktop and teaching machines.  The main ones were (with current version of software):

  • Microsoft Office (Office 2016)
  • EndNote (X8.0.1)
  • Maple (2016)
  • MATLAB (R2017a)
  • Minitab (18.1)
  • SPSS (SPSS 24)

New fleet of MFDs in student and staff areas (Edinburgh campus)

A new fleet of Ricoh MFDs have been installed across campus. User guides are at Print/copy/scan.

Academic Support and Liaison Librarians

Your  Academic Support and Liaison Librarian for 2017/18 will be: –

UK Campuses and IDL

  • EGIS: Sarah Kelly
  • EPS & Orkney campus: Kirsty Thomson
  • MACS: Rachel Whittington
  • SoSS: Marion Kennedy
  • Evenings (Tues – Fri): Candace Guite
  • TEX: Jamie McIntyre

Dubai

  • All schools: Ramakanta Rath

Malaysia

  • All schools: Malaysia library service desk

Effective Learning Advisors

Rachel Whittington and Candace Guite have joined the ELA team to offer support with Academic Study Skills. Based on our Edinburgh campus they join Isabelle Pottinger (Edinburgh campus), Allyson Noble (Dubai campus) and Stella Galimpin (Malaysia campus).

Library and Learning Commons opening times

See Library Opening Times

Helpdesk opening times

See Helpdesk opening times

Power Hours

Our popular Power Hour workshop programme has been reviewed and updated – see Power Hours for info.

So welcome – or welcome back – we hope you have a successful and enjoyable semester.

Hello and welcome to HWU!

Information Services extend a warm welcome to all new students joining Heriot-Watt University this semester.

We provide Audio Visual, IT and library services across our campuses and you’ll find lots of information about us on our web pages.

All new students should take a look at our Getting Started guide.

The Getting Started guide will direct you to information on

  • IT services – email, wifi, vle, FREE SOFTWARE, passwords, the student PCs and PC labs
  • Library services – opening hours, induction sessions, who to contact for help
  • Study spaces – there are lots of different study spaces and environments. On the Edinburgh campus, we’re VERY excited to be opening the Learning Commons – which is essentially an extension of the library study spaces – but centrally located close to the lecture theatres, Student Service Centre, food outlets and shops
  • Workshops and skills development opportunities to help you get the most out of your time at university

Once you’ve checked us out you might like try our New Student Quiz (there are prizes for 3 lucky winners on each campus).

twitterKeep up-to-date with all our news on Twitter.

Free quiz – with prizes – for new students…

New students are invited to enter our FREE quiz in Vision.  It’s quick, it’s easy – and it gives prizes…

All you need do is explore the services we offer both globally and locally (on our website and on campus) and then answer 10 easy questions.

Last year nearly 1000 students took part (see New Student Quiz Winners 2016) – it would be great to break the 1000 mark this year.

Answer all questions correctly and you will be entered into a prize draw.  Three lucky winners will be drawn from the all correct entries for each campus.

The quiz is in Vision (our Virtual Learning Environment (VLE)) in the Skills for Success organization.

  • Once you are fully enrolled you can log into Vision
    See the Student Guide to Vision for a quick overview of the VLE
  • All new students are automatically enrolled on Skills for Success.

To enter

  1. Log into Vision using your HWU UserID and password
  2. Click on Skills for Success
  3. Select New Students Quiz from the top of the menu on the left
  4. Choose the quiz for your campus

You can try the quiz as often as you like from 1st September to 30th September.  Your highest score will count.

Good luck!

Ransomware strikes again

Users are reminded to remain vigilant as yet another international cyber-attack affects computers across the globe.

Machines affected by this attack will display a message like:

Repairing file system on C:

The type of the file system is NTFS.
One of your disks contains errors and needs to be repaired. This process may take several hours to complete. It is strongly recommended to let it complete.

WARNING: DO NOT TURN OFF YOUR PC! IF YOU ABORT THIS PROCESS, YOU COULD DESTROY ALL OF YOUR DATA! PLEASE ENSURE THAT YOUR POWER CABLE IS PLUGGED IN!

CHKDSK is repairing sector xxxxx of xxxxxxxx (x%)

If you have this or a similar message displayed on your screen disconnect your PC  immediately and contact ithelp@hw.ac.uk

See Global ransomware attack causes turmoil to keep up to date with this story in the news.

Academic staff – call for reading lists…

Stack of Library BooksReading lists for items for the start of semester 1 should be received by 21st July 2017.

Please note that if your reading list has no changes from last year you do not need to submit it again.

Please let us know about new books or editions that you want, or if the number of students on your course has greatly increased (we will then need your reading list and number of students).  If your course is completely new please submit your full reading list with plenty of time for us to provide all the books.

Recommended reading

Via email – please send us the following information:

  • Title and code of the course
  • Details of the items needed (as much information as possible is helpful, e.g., author, title, ISBN, publisher, year, edition)
  • Number of expected students
  • If an item is a key text
  • If the item is to be available as a three hour loan (rather than for week or standard ( 16 week) loan)
  • If there is a reason to provide a print rather than an eBook copy as we will be giving preference to eBook copies of titles where available as this provides access to all HWU students.

Edinburgh or Orkney Campuses

If books are needed at the Edinburgh or Orkney campuses please send your reading lists to libord@hw.ac.uk with the information below or use the book order form.

Dubai or Malaysia Campuses

If you also need copies of books to be available at the Dubai and/or Malaysia campuses please contact their libraries directly as they place their own orders for stock. They can be contacted at DubaiLibHelp@hw.ac.uk and MYLibrary@hw.ac.uk respectively.

Scottish Borders Campus

If books are for the Scottish Borders Campus please contact J.H.McIntyre@hw.ac.uk

IDL students

If books on your course are needed by IDL students please make sure that the books are available as eBooks before your list is given to students. Unfortunately not all titles are available as eBooks and IDL students have previously reported problems reading material recommended by staff. Please let me know if you want more information about this.

ALP students

If titles on your course are needed by ALP students please be aware that we do not purchase books for ALP libraries and individual ALP libraries are responsible for their own purchasing. However ALP students do have access to our eResources so will be able to use any eBooks on reading lists.

Via the online form (for Edinburgh and Orkney campuses only currently):

Items on reading lists can also be requested using the book request form which is accessed from the link on the “Suggest a book” page . Please select ‘Yes’ from the drop down menu at the first question ‘Is this book on a reading list?’.

Wider reading

To request books to support students’ wider reading for research, dissertations, theses, projects etc please again use the request form link on the “Suggest a book” page  and select ‘No’ from the drop down menu at the first question ‘Is this book on a reading list?’. These items are automatically forwarded to the School’s Library Representative for approval and will not be purchased until he or she has approved them.

Journal articles and book chapters

If you require online copies of book chapters or journal articles, then this can be done through our digital copies service.

If you have any questions please contact Ellen Peacock, Aquisitions & Metadata Manager (e.peacock@hw.ac.uk Ext 3573)

 

Graduation season has started…

graduation dayCongratulations to all of our students who are graduating this summer in ceremonies held in the UK, Dubai and Malaysia.

We hope you enjoy your ceremony and have an excellent time with your family and friends.

If you are leaving us remember that you can continue to use our library services as an alumnus – see Borrowing from HWU libraries for more information (look under Who can join HWU library).

With our very best wishes for a happy and successful future.

Software upgrades (student desktop & teaching rooms)

There will be a rolling program of software upgrades to the HWU student desktop and the teaching rooms over the summer.

The upgrades will allow staff and students to benefit from new features offered on the more recent versions of software.

Applications that will be upgraded are: –

softwareupgrade

See Software at HWU for more information on these applications.

Staff that wish to upgrade their home PCs to the new versions should contact ithelp@hw.ac.uk

Ransomware attack

You will have noticed the high profile ransomware attack that has been in the news over the past few days. (http://www.bbc.co.uk/news/technology-39915440)

Information Services are monitoring our systems and have the necessary precautions in place to minimise the risks from ransomware, however, staff and students should remain vigilant at all times.

In particular, please be suspicious of any emails received from unknown sources with attachments or links:

  • Do not click on suspicious links
  • Do not open email attachments
  • Forward the email to abuse@hw.ac.uk
  • Do not plug in unattended USB devices that are found

Typically ransomware will be hidden in emails that look like invoices for goods, communication from the tax office (HMRC) or your bank, requests to authenticate your accounts (confirm your user name and password) following an update etc.

If you use a machine that is not on the managed desktop please ensure that you

  • Update all Anti-Virus
  • Have a backup in place and that it is operational
  • Use minimal user permissions where possible

Can we remind all users to log out from their machines at the end of the working day. Information Services apply updates and patches to managed machines overnight and some patches do not apply until a machine is restarted.

If you have not logged out and restarted your machine for a few days please do so.

See https://www.getsafeonline.org/protecting-yourself/ransomware/ for more information on protecting against ransomware.

Turnitin upgrade & staff training

turnitinTurnitin has released a major product upgrade that will soon be available at Heriot-Watt University. The new version of the service, called Turnitin Feedback Studio, offers all the functionalities of Turnitin, but with a simplified, more intuitive interface designed for the modern classroom. Turnitin Feedback Studio will make it faster and easier than ever to promote academic integrity, provide actionable feedback, and evaluate student learning at Heriot-Watt University.

We plan to upgrade our version of Turnitin to Feedback Studio on 1st August 2017.

Once upgraded, you can expect to see a new interface when you open up a student’s paper in Turnitin. Your students will also experience this new and improved interface when viewing Similarity Reports and receiving feedback.

To get acquainted with the upgraded Turnitin Feedback Studio and prepare for a successful implementation, you can:

To support this transition and build on the use of Turnitin across HWU, a one hour online training session will be available (and recorded for later viewing).

  • When: 19/05/2017 at 10.00 BST
  • Where: Online

If you have not received a calendar invite to the online training, but would like to attend, please contact ISAdmin@hw.ac.uk

Surviving the exams…

We know this is a hectic time of year for all of our students.

To help you out we’ve summarised some of the facilities and information available to try and make the next few weeks a bit easier for you.

Study Spaces (Edinburgh campus)

The Edinburgh campus library remains open 24/7 until the 19th May.

In addition to the Library and the Learning Commons there are lots of other study spaces available across the campus.

See www.hw.ac.uk/studyspace and the Study Space Update for details.

Study environment

All our campus libraries have gone into revision/exam mode – to create an environment where you can get your head down and make the most of your revision time. If you’re on the Edinburgh campus check out the zoning at the library at Making the Most of the Space.

Revision and exam tips

See Revision and Exams if you need some advice and coping strategies or search through InformS for tips, revision or exam.

Exam stress drop-in sessions (Edinburgh campus)

Running from 24th April until 19th May at Student Support Service, Hugh Nisbet Building. More info at Exam stress drop-in sessions.

Finally…

Remember that you can ask our Service Desk staff in the library or your Academic Support and Liaison Librarian or your Effective Learning Advisor for help at any time.

Good luck with your exams!