Information Services at the New HWUM Campus

Edinburgh-based Information Services staff have been working with HWU Malaysia colleagues to prepare their new campus for its opening in September.

Planning, specification and design of the campus’s internet and telephone connections, networks and telephone systems, servers and PCs and a state-of-the art library have been going on over the past 3 years.

HWUM will not have local information systems; its students and staff will use the same VLE, email, library catalogue, online journals and e-books, student records, finance system, etc that Information Services deliver worldwide, 24×7.

HWUM Library - 26 Aug 2014

The new library is pictured. The local book collection is developing gradually, with new purchases and copies of key texts from Edinburgh beginning to fill the shelves. The 71,000 eBooks and 50,000 electronic journals of our integrated global collection are also all available to HWUM.

Information – Anywhere, Anytime!

HWU’s online services are readily available from your smart phone or mobile device.

Our website  is mobile-reponsive, so use your mobile’s browser to bookmark , or other pages that you often use.

Setting up Student and Staff Email, Contacts and Calendar will let you keep you in touch, wherever you are.

To work in the VISION Virtual Learning Environment or access your Library Services, whenever you need to, download the free Blackboard Mobile Learn or LibAnywhere apps from the i-Tunes App or Google Play Stores.

Extended Opening at Edinburgh Campus Library

As from Monday 21st October, the Edinburgh Campus library will open at 8.30am, Monday to Friday.

Semester opening hours will be:
Monday – Friday 08.30 – 21.45
Saturday/Sunday 10.00 – 20.00

24/7 opening will begin on Monday 11/11/2013

Principal Inaugurates New Services

Principal Badge

Information Services were delighted to welcome the Principal and senior colleagues to the Edinburgh Campus Library to see our new services and enhanced facilities for the 2013-14 academic year.

The Principal inaugurated our new Book Self Service system, borrowing and returning books using his new Staff Card which Claire Donlan, IS Customer Services Manager, is pictured issuing.

Staff Cards can be issued on request at the Edinburgh Campus Library – please bring along your previous Library Card or photographic Id. The new Staff Card employs both barcode and RFId technologies and will be able to be used with other campus facilities. Information on extended functionality will be issued in due course.

Preview – Edinburgh Library Courtyard Refresh

As part of our annual facility refresh, Estates Services are improving the courtyard of the Edinburgh campus library.


Benches are to be installed and new shrubs planted, as well as renewing the decorative gravel beds shown here.

Preview – Staff Cards

For several years, staff users of the Edinburgh campus library have needed to use a very basic Library card with which to borrow books. With the launch of our new Book Self Service system, we shall also be introducing a new Staff Card, modelled here by our Card and MFD project manager, Graeme Smith.

Staff Card

In addition to enabling staff to use the new Book Self Service system conveniently, the cards contain an RFID chip which will be configurable to work with other services and facilities at the Edinburgh campus. Details will be published as these extended functions become available.

Preview – Book Self Service

One of several exciting service enhancements that IS are deploying for the 2013-14 Session is Book Self Service at the Edinburgh and Scottish Borders Campus libraries.


Using these new terminals and return bins, our users will be able to borrow and return books, and even pay any fines due, whenever the libraries are open.

This new system will be brought into service in the week beginning 9th September.

Vision – offline for updates – 18:30 GMT 1/9/13 – 12:00 GMT 2/9/13

Blackboard, the software which underpins our VISION Virtual Learning Environment, will be upgraded to version 9.1 Service Pack 11 on the evening of Sunday 1st September from 7:30pm BST (18:30 GMT) onwards.

The expected downtime for Blackboard to implement this is ~12 hours, so they anticipate being finished on or before 7:30am BST (06:30 GMT) on Monday 2nd September.

After that Information Services will carry out testing and apply some style fixes, which we anticipate completing before midday, Monday 2nd September.

Testing of SP11 did not show up any specific issues for us to be concerned about. However, there are usually minor issues associated with any upgrade, and these should be reported to in the normal manner.

Integrating our Twitter Feeds

As we continue the integration of HWU’s library and information technology services, a single new Twitterfeed for Information Services, @HWU_IS, will replace @hwuIT & @hwlib. Please follow @HWU_IS for news and announcements about our services, resources and facilities.

VISION App – Blackboard Mobile Learn

At the start of this academic year Information Services augmented the updated VISION system by licensing the Blackboard Mobile Learn App for free download.

Usage statistics for the session show the popularity of this initiative; 7381 unique users have connected to VISION using the app.

Mondays have been been the busiest, with an average of almost 25,000 logins per day whereas Saturdays average out at 8,000 logins per day.

10:00-12:00 GMT is the busiest time of day, seeing 10,000 logins per hour whereas at 03:00-04:00 GMT, the average is around 900.

Roughly three quarters of accesses were from iPhones/iPads with most of the remainder from Android devices.

If you’ve not yet tried Blackboard Mobile Learn, find out more at and download it now from the Apple App or Google Play Store.

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