One week left to have your say on your digital experience

Your opinions drive our actions. Our digital insights survey now has one week left to run and we really want to hear your views.
Join your colleagues in sharing your opinions on all things digital through a national survey to find out more about how you use technology in your work at the University.

Take the Insights Survey (sharepoint.com)

The survey will allow us to:
• Target resources towards issues that matter to you
• Understand how you use our digital environment and services and how we might improve them
• Understand better how you use technology in your work at the University so that we may better support you

Don’t miss this opportunity to have your say!

Shibboleth access to online resources – error fixed

We have now fixed the problem with Shibboleth access to online resources such as e-journals and databasesmwhich prevented access to content and generateed an error message when any user attempts to login. Apologies for the inconvenience.

For future reference, all eResources which use EZProxy to authenticate will work regardless of Shibboleth. This means most links from Discovery, the A-Z of databases and the subject guides will work rather than going directly to the resource’s website and using the institutional login there, which should be avoided currently. For example, if you use the main Scopus login from https://isguides.hw.ac.uk/az.php?a=s (not the alternative login) this should work.
Ebook Central and VLeBooks don’t have an alternative at the moment but other eBooks should be available from Discovery.

Accessing eResources at HWU

A large number of HWU’s eResources can be accessed using the institutional login option on the resource’s website. This uses a method called Shibboleth to authenticate that you are coming from HWU. There’s details of the eResources that can be accessed in this way at https://www.hw.ac.uk/uk/services/docs/is/library-resources-shibboleth.pdf  It includes content from ScienceDirect, IEEE, Taylor & Francis plus all the eBooks HWU has on the Ebook Central and VLeBooks platforms too. Many of the links in Discovery are using this method at the moment too.

There is more information about how to access eResources from off-campus, including using Shibboleth at https://www.hw.ac.uk/uk/services/is/library-essentials/onoff-campus-access.htm with lots of helpful videos on this page too. [HW Discovery Update]

Information Services festive period cover 2021

Introduction
Information Services is a global team, providing support and services across our campuses in the UK, Dubai and Malaysia as well as to our global online student community. At the present time many of our services are based out of and supported from the Edinburgh campus. This means that some services may be limited over the festive period.

Our libraries

The Edinburgh campus library will be closed between 12:30 on December 23 and 08:30 on January 5.

The Borders library will also be closed between 17:00 on December 23 and 08:45 on January 5 although library staff will be available remotely on December 24.

The Orkney library will be closed between 18:00 on December 23 and 09:00 on January 5.

The Dubai and Malaysia libraries have selective opening hours – more information can be found on our website: https://www.hw.ac.uk/uk/services/is/library-essentials/library-opening-hours.htm.

Access to electronic resources will also continue to be available globally.

Our services

We have designed our services to be as resilient as possible but we cannot guarantee that there will be 100% availability over the festive period.

In addition to monitoring from our Dubai and Malaysia teams, we have automated monitoring and alerting tools in place. Critical issues only will be responded to in order to allow the Information Services teams based in the UK to enjoy the break.

Dubai and Malaysia teams will provide best efforts to resolve any issues across our campuses as they arise, escalating critical issues to the IS leadership team as needed who will determine the most appropriate response.

Click & Collect service resuming

We are pleased to be able to reinstate click & collect services for print books at the Edinburgh and Scottish Borders Campuses. We know that this service is very helpful for students this year and apologise for any inconvenience caused while the review of its safety was carried out by the University. This week we are working through the backlog of requests received and revising our service in  the libraries. Further information of the full reinstatement and new process will be communicated early next week.

Digital copying services

The Digital Copies Service from Information Services will enable you to provide Copyright compliant scans of book chapters or articles via the Copyright Licensing Agency’s content store.


The service will provide teaching staff with scans of book chapters or articles for use in Vision. There is a requirement on all staff to ensure that scans are enabled within the limits of the University’s licence with the Copyright Licensing Agency (which applies to all UK campuses).


For more information about the service and how to request a scan, please visit this webpage
Digital copies service – Heriot-Watt University (hw.ac.uk)

New chatbot feature in Collaborate Ultra

Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.

New training events from Information Services

IS will be running a number of training events over the coming weeks covering

  • Turnitin
  • Using Microsoft Sway to develop interactive materials
  • Using Microsoft Stream for hosting and sharing video content
  • Microsoft Forms
  • Top tips for creating great video content

To view the schedule and book a place on one of the sessions, follow this link http://bit.ly/infoservicestraining

Staff training sessions – Vision, Turnitin and Collaborate Ultra

Learning Teaching and Enhancement Services (LTES) staff will be running more training sessions on Vision, Turnitin and Collaborate Ultra to help staff  prepare for teaching in Semester 2.
These will be appropriate for all staff whether you are new to using these tools or require a refresher session. to book please go to the following link:

https://hw.ac.libcal.com/calendar/istraining

Online support from Information Services Global during the Christmas and New Year break #HWU_IS

Information Services will provide online support globally for urgent Helpdesk tickets from 23rd December to 4th January throughout the Christmas break apart from 24th and 25th December and 1st January. 
Please submit issues to
ISHelp@hw.ac.uk in the usual way.

Library Opening times

  • Edinburgh Campus Library and Helpdesk will close on 22nd December and re-open 5th January
  • Scottish Borders Campus Library will close on 18th December and re-open 5th January
  • Malaysia Campus Library and Helpdesk – open throughout except closed 24th and 25th December 2020 and 1st January
  • Dubai Campus Library and Helpdesk – open throughout except closed 24th 25th 26th December and 1st 2nd January

On-site library services are compliant with local Government regulations and as such opening times may be subject to change – please check the website for details and HWU_IS

  • Recent Posts

  • Follow HWU_IS on Twitter

  • Archives

  • Categories

  • Subscribe

  • Tags

    #12ReadsofXmas books Click and Collect discovery eBooks Edinburgh Edinburgh campus Feedback hardware helpdesk IDcards IT library Library building opening hours Phishing Printing Resources Security Software Study space studyspace Update VISION wifi
%d bloggers like this: