Staff training sessions – Vision, Turnitin and Collaborate Ultra

Learning Teaching and Enhancement Services (LTES) staff will be running more training sessions on Vision, Turnitin and Collaborate Ultra to help staff  prepare for teaching in Semester 2.
These will be appropriate for all staff whether you are new to using these tools or require a refresher session. to book please go to the following link:

Online support from Information Services Global during the Christmas and New Year break #HWU_IS

Information Services will provide online support globally for urgent Helpdesk tickets from 23rd December to 4th January throughout the Christmas break apart from 24th and 25th December and 1st January. 
Please submit issues to in the usual way.

Library Opening times

  • Edinburgh Campus Library and Helpdesk will close on 22nd December and re-open 5th January
  • Scottish Borders Campus Library will close on 18th December and re-open 5th January
  • Malaysia Campus Library and Helpdesk – open throughout except closed 24th and 25th December 2020 and 1st January
  • Dubai Campus Library and Helpdesk – open throughout except closed 24th 25th 26th December and 1st 2nd January

On-site library services are compliant with local Government regulations and as such opening times may be subject to change – please check the website for details and HWU_IS

Good news – extra budget for eBooks

Information Services are delighted to have been allocated additional budget to purchase more access to eBooks.

Responsive Blended Learning means more emphasis on access to electronic resources and in particular electronic copies of textbooks. In our libraries we are conscious that we cannot provide you with access to print textbooks as we have in the past. This welcome investment in our library collections allows us to buy more titles, and more copies, for more access to the eBooks which you need for your studies and take home exams.

We are working from semester one  reading lists to buy the titles you will need for your exam revision and take-home exams right now. These will all be accessible through Discovery. We know that there are different platforms and permissions around using these eBooks, so will make as much information as we can available here to help you.

Please get in touch if you have any problems through

We are also looking ahead to semester two, working through all the reading lists we have received so far, to ensure the textbooks you need for your studies are available for you.

Click and Collect for Library books – Edinburgh, SBC and Malaysia campuses

The Click and Collect Service for Library books will be available from 7th September. Due to COVID19 current restrictions, it is not possible to browse for books from the Library shelves.

To borrow a book, you will need to request it via the Library system.
You can request books that are on the shelf in the Library and also those that are out on loan to another student.

Requesting a book
Go to Discovery.
Sign in, and search for the book you would like to borrow

Once you have found the book that you would like to borrow, there will be an option to request it

Select Request and fill in the details

Your request will be placed.

The request will then be processed by Library staff and the book will either be found from the shelves or will be recalled from another student if they have it out on loan.

For access to journals on site, please email Library staff

For access to offsite journals, please log into the Helpdesk via the portal and fill in the form

When your book is available for you to collect, you will receive an email from the Library Service Desk.

If the book is in the Library, you will be able to collect it the next day.
If the book has to be recalled, this can take anytime up to 2 – 3 weeks as it will rely on the student who currently has the book on loan returning it.  Students have up to 2 weeks to return a recalled book. 

All books when they are returned from other borrowers, must be quarantined for 72 hours to comply with safety guidelines. 

The email from the Library Service Desk will give instructions about when and where to come to collect the book. 
Please wait until you have the email instructions before visiting the Library.
We are expecting that collection time will be between 2:00pm – 4:00pm daily

You must bring your Student ID card so that we can check the details.

The book will be issued to your Library account by staff before collection and will be wrapped ready to collect.

Dawsonera eBooks – no access from Friday 31st July

Please note that we will have no access to Dawsonera eBooks from Friday 31st July 2020.
We will be switching the titles to another platform where possible but there may be a temporary loss of access to the titles while this happens.
Any notes etc. that you’ve made on the Dawsonera platform won’t be accessible.
Please download and save any notes that you have made before Friday 31st July. [HW Discovery Update]

A Guide to Library and IT support for Remote Learning and Research

The Guide to Library and IT support for Remote Learning and Research includes information for learning and accessing resources while off-campus.

There are some very useful video screencasts of how to to use Discovery for accessing ebooks, ejournals and databases.

You can also sign up for Power Hours webinars and contact Liaison Librarians for help and support


New look to the Fame database

The Fame database of company information has a new look. From 8 October 2018 links from the Information Services Databases A-Z and online guides to Fame will go direct to the new look Fame (as screenshot below).

fame screenshot

To enable personalisation features, a new sign-in method (Shibboleth or institutional sign-in) will also be in place from that date.  As before, login will be with your Heriot-Watt University username and password.  The only differences will be you’ll be asked to login from both on-campus and off-campus via a slightly different login screen (shown below).

Shibboleth sign-in

Our current sign-in method doesn’t facilitate saving searches in Fame. However, if you happen to have any saved searches in the current version , the advice is to keep a note of these to rebuild them manually in the new version.  These won’t be transferred over automatically. 

fame videos

Video tutorials and guides on the new version of Fame are available in the ‘Help’ area once logged in.





1000s of FREE downloadable ebooks, audiobooks, magazines & newspapers #edincampuslib

Did you know that you could borrow eBooks, eAudiobooks, eMagazines and eNewspapers for free from Edinburgh Public Libraries?

Their electronic services librarians will be in Heriot Watt Edinburgh Campus Library on Thursday 22nd September from 11am-3pm to hand out free library membership cards which give you instant online access to:

OverDrive – thousands of fiction and non-fiction ebooks and audiobooks from fantastic authors such as George RR Martin; Bill Bryson; Lee Child; Bryan Cox; Hilary Mantel; Stuart MacBride and Stephen Hawking.

Zinio – over a hundred popular magazines to download and keep. Includes New Scientist; Popular Science; Apple Magazine; PC Format; Forbes; Newsweek; Total Film; Men’s Fitness; HELLO!; BBC Good Food; Esquire; Cosmopolitan etc.

OneClickdigital & BorrowBox – hundreds of quality audiobooks to download.

PressDisplay – over 4000 worldwide newspapers and magazines to read online before they’ve even hit the newsagents! Over 70 UK local and national newspapers available including the Scotsman and over 100 UK magazines.

Stop by and pick up a membership card and instruction leaflets on how you can use these services on your computer, tablet or phone.


Nexis: Global news and business research service

Nexis: Global news and business research service

We have a new subscription to Nexis (replacing the previous subscription to Factiva). nexis screenshot

Nexis is Ideal for lecturers and students specialising in: Business, Management, Politics, Linguistics, Languages, Social Sciences and more. It provides full text access to UK and international newspapers and trade press, with foreign language news sources in over 26 languages and also:

  • Full text access to The Financial Times (30 day embargo)
    • Company and industry information from Extel Cards, Hoover’s profiles, ICC Financial Analysis Reports and Worldscope.
    • Company Dossier
    • Economic and political profiles for countries.
    • Biographical information including Debrett’s People of Today and Who’s Who

Nexis is available from the A-Z list of databases.

Two Decades of the Information Revolution at Heriot-Watt

We are told that we are living through the Information Revolution, a step-change in human history likely to be ranked with the Industrial and Agricultural revolutions of earlier times. Like the generations who witnessed those periods of change, we find it impossible to see what’s over the next horizon, but a glance in the rear-view mirror can often reveal how far we’ve travelled.

Comparing our most complete annual figures with those of 1993-94, (2 years after the World Wide Web was launched) reveals enormous growth in both the range of information resources we offer and the numbers supplied. This growth has been made possible by the information technologies of 21st century scholarship, which have untethered scholarly information from buildings and shelves, enabling us to deliver it to Heriot-Watt’s students and academics world-wide, 24×365.

HWU (UK Campuses) Library Collection Statistics 1993-1994 2013-2014 % Change
Printed Books 107,926 159,812 +48%
Electronic Books 0 74,711
Total Books 107926 234,523 +117%
Printed Periodicals 1,550 3,000 +94%
Electronic Periodicals 0 44,845
Total Periodicals 1,550 47,845 +2987%
Book Loans 127,284 52,458 -59%
E-Book Section Requests 0 431,325  
Periodical Article Downloads 0  1,085,251  
Total Resource Requests 127,284 1,569,034 +1133%
FTE Academic Staff 496 752 +52%
FTE Students 4,445 8,379 +89%
Total FTE Users 4,941 9,131 +85%
Book loans per FTE Student 29 6 -78%
Periodical Article Downloads per FTE Student 0 130  
E-Book Section Requests per FTE Student 0 51  
Total Resource Requests per FTE Student 29 187 554%
of which Book Loans comprised 100% 3%
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