Information Services festive period cover 2021

Introduction
Information Services is a global team, providing support and services across our campuses in the UK, Dubai and Malaysia as well as to our global online student community. At the present time many of our services are based out of and supported from the Edinburgh campus. This means that some services may be limited over the festive period.

Our libraries

The Edinburgh campus library will be closed between 12:30 on December 23 and 08:30 on January 5.

The Borders library will also be closed between 17:00 on December 23 and 08:45 on January 5 although library staff will be available remotely on December 24.

The Orkney library will be closed between 18:00 on December 23 and 09:00 on January 5.

The Dubai and Malaysia libraries have selective opening hours – more information can be found on our website: https://www.hw.ac.uk/uk/services/is/library-essentials/library-opening-hours.htm.

Access to electronic resources will also continue to be available globally.

Our services

We have designed our services to be as resilient as possible but we cannot guarantee that there will be 100% availability over the festive period.

In addition to monitoring from our Dubai and Malaysia teams, we have automated monitoring and alerting tools in place. Critical issues only will be responded to in order to allow the Information Services teams based in the UK to enjoy the break.

Dubai and Malaysia teams will provide best efforts to resolve any issues across our campuses as they arise, escalating critical issues to the IS leadership team as needed who will determine the most appropriate response.

Edinburgh Campus Library Opening Hours

The Library will be open the following hours:


Opening hours – August 23rd – September 12th

Monday to Friday 8:30am – 4:30pm
Closed Saturday and Sunday

September 13th onwards

Monday to Friday 8:30am – 8:30pm
Saturday and Sunday 9:45am -8:15pm

Please check the website and social media for opening hours and any last minute changes

Improvement work to Library courtyard

The courtyard area to the front of the Edinburgh Campus Library is being revamped and improved. This will provide an exciting, new seating area for studying and socialising.

The construction work will start at on Monday September 20th and during this time, the main entrance to the Library will be out of use. Access to the Library will be from the east side around the back of the Library.
Please follow the path round the Library building and use the door near the museum and fire pond.
It will also be possible to access the Library via the Mary Burton building – please look out for signage.

Route around Library building

Returning Library books

Semester is over, exams are done and it is the summer, so now is a good time to return any Library books that you still have out on loan from our Edinburgh Campus Library.

If you are still living in Edinburgh, then please bring any books to the Library during opening hours Monday to Friday 8:30am – 4:30pm. Or you can return them to the Book Return Box at the entrance to the Library at any time.

If you are living elsewhere in the UK then we can supply you with a pre-paid postage label for you to post the books back to the Library. Please contact us for more details at ServiceDesk@hw.ac.uk or 0131 451 3577



Remote Desktop Service including KeyServer offline

Remote Desktop Service including KeyServer are currently offline due to emergency maintenance. We will post an update once they are available again. Apologies for the inconvenience.

Heriot-Watt Nameserver Upgrades 29 May 2021

Information Services is performing a software upgrade to the main campus nameserver service, this weekend Sat 29th May 2021

There will be an ‘at risk’ period of 4 hours from 3pm BST which will affect all UK and global campuses.

This is the first phase an ongoing refresh cycle to replace our existing appliances. Users may experience a short delay in resolving internet names during this time.

We apologise for any inconvenience caused. Please contact the ISHelp@hw.ac.uk with any questions.

Access to Times Higher Education content for all HWU staff and students

Heriot-Watt staff and students now have full, unlimited access to Times Higher Education (THE)  articles via the THE website at https://www.timeshighereducation.com/

To gain access, please create an account using your Heriot-Watt email address (not a personal email address) by clicking “Register” under the person icon in the top right hand side of the website and then giving the information requested. This will also let you sign up for newsletters of interest as well as read all of the international news, articles and surveys etc on the website. The icon on the website will show as red when you are not logged in, and green when you are.

For more information on how to set up an account see https://www.timeshighereducation.com/subscriptions/making-the-most-of-your-institutional-subscription

This is an institutional subscription and any members of staff who previously had their own subscriptions do not need to renew these. Please contact Ellen Peacock for more information at e.peacock@hw.ac.uk

Click and Collect for Library books at the Dubai Campus Library

To borrow a book, you will need to request it via the Library system. You can request books that are on the shelf in the Library and those that are out on loan to another student.

To request a book, go to Discovery. and sign in.

Search for the book you would like to borrow and there will be an option to request it.


Further instructions are available here

Dubai Campus Library Opening Hours

Library Opening Hours (Effective from 18th April to 21st May , 2021)
Sunday – 9AM to 10PM
Monday – 9AM to 10PM
Tuesday – 9AM to 10PM
Wednesday – 9AM to 10PM
Thursday – 9AM to 10PM
Friday – 9AM to 5PM
Saturday – CLOSED for Deep cleaning and sanitations

Library Location
2nd Floor of the Main Building
Heriot-Watt University-Building- B, Al Ma’Refa Street. Oppt. CISCO Systems Building
Dubai Knowledge Park, Dubai, United Arab Emirates
Phone: +971 4 5717000 ( Library Ext-5), DubaiLibHelp@hw.ac.uk

Edinburgh Campus Library study space

Please be considerate and follow our guidelines:

  • You must book study spaces through ResourceBooker in advance of coming to the Library.
  • Only individual study is supported due to current guidelines.
  • 2m social distancing must be observed including when coming in and out of the Library building
  • Study spaces are clearly marked with green YES or red NO and are numbered – see floor plans
  • Face-coverings are mandatory at all times.
  • In Resource Booker, you can filter to locate a study space with a PC and can filter on available times
  • Please confirm your booking at the Service Desk on arrival at the library – bookings are provisional until confirmed
  • Please only book for the times you need for essential study
  • If for any reasons you do not intend to use your booking, please cancel via the booking email – don’t be a ‘no show’
  • Staff are always happy to help with any booking enquiries
  • Check the website and social media for opening hours and any last minute changes

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