Library Click and Collect service

The Click and Collect service for print copies of Library books has now been resumed following a break to review the procedures.
The service is available at our Edinburgh, Scottish Borders and Malaysia campuses.

To borrow a book from the Edinburgh Campus library, you should request it online via the Library system Discovery
Once your request has been approved, you will receive an email from the Library Service Desk letting you know when the book is available for you to pick up.

Step by step instructions:
Requesting a book
Go to Discovery.
Sign in (top right-hand corner)
Search for the book you would like to borrow
Once you have found the book that you would like to borrow, there will be an option to request it

Select Request and fill in the details
Your request will be placed

The request will then be processed by Library staff and the book will either be found from the shelves or will be recalled from another student if they have it out on loan.

Collecting a book

When your book is available for you to collect, you will receive an email from the Library Service Desk.  The email will give you instructions about when and where to come to collect the book. 
Please wait until you have the email with details of collection before visiting the Library.

If the book is in the Library, you will be able to collect it the next day.
If the book has to be recalled, this can take anytime up to 2 – 3 weeks as it will rely on the student who currently has the book on loan returning it.  Students have up to 2 weeks to return a recalled book. 

All books when they are returned from other borrowers, must be quarantined for 72 hours to comply with safety guidelines. 

You must bring your Student ID card so that we can check the details.
The book will be issued to your Library account by staff before collection.



Click & Collect service resuming

We are pleased to be able to reinstate click & collect services for print books at the Edinburgh and Scottish Borders Campuses. We know that this service is very helpful for students this year and apologise for any inconvenience caused while the review of its safety was carried out by the University. This week we are working through the backlog of requests received and revising our service in  the libraries. Further information of the full reinstatement and new process will be communicated early next week.

How to use the Library study space – Edinburgh Campus Library – update February 2021

  • To access the Library building, it is essential to have your student or staff ID card.
    If you haven’t got an ID card, please contact the Student Service Centre via the HWU portal.
  • Face coverings must be worn at all times in the Library building.
  • There are 200 bookable study spaces in the Edinburgh Campus Library.
    You can check the occupancy of the Library at any time by looking at the tile on the portal
  • All spaces are for individual study and the spaces are physically distanced.
  • The study tables that can be used are clearly marked with green ticks (or red crosses)
  • It is mandatory to book a study space in advance in order to comply with the University and Government guidelines.
  • There are instructions on how to book a study space online and floor plans below to show where the spaces are.
    Please sit in the study space that you have booked whenever possible.
  • If you have any problems booking a space, please let Library staff know.
  • Opening hours of the Library can be found on the website
    The hours are subject to change but the details are updated daily and also promoted on twitter

If you have any enquiries, please contact the Library Service Desk 0131 451 3577 or ServiceDesk@hw.ac.uk or IS Help ishelp@hw.ac.uk.
Thank you for your co-operation and help in keeping everyone safe.

Library opening hours February 2021 – Edinburgh Campus Library

The Edinburgh Campus Library will be open the following hours for the next two weeks and we hope to continue with these hours into March. Occasionally, we have to change the opening hours at short notice due to staff availability so please check the website for any changes and also twitter HWU_IS

One exception is Friday 12th February when we will be open 2:00pm – 6:00pm.
This is a University Staff Rest Day where staff across the University, working from home and on campus, are able to take a day off as a thank you for their hard work, professionalism and dedication in difficult times. Therefore we are working reduced hours on that day.

Update: Error messages when accessing journals and databases

Some students and staff members are reporting error messages when they try to access library resources, including journal articles, eBooks and databases. These errors may mention that the connection is not secure or not private, or say that the site cannot be reached.

Update Mon 8th Feb: This problem was caused by a change to the security certificates and should now be resolved. If you are still seeing an error message when you try to access eBooks, journals or databases you may need to clear your browser’s cache.

To clear your cache:

  • Windows – press Ctrl + shift + delete
  • Mac – Chrome – press Shift + Cmd + delete
  • Mac – Safari – press Option + Cmd + E

Please contact ishelp@hw.ac.uk if you continue to have problems accessing resources.

We apologise for any inconvenience this has caused and thank you for your understanding.

Booking Library study space at Scottish Borders Campus

It is now mandatory to book a Library study space in advance in order to comply with University and Government guidelines for safe use of the space due to Covid19 restrictions. 
 
The Library Study Space is bookable online via Resource Booker, the University room booking system. 
There are 25 study spaces available in the Library 
18 PCs 
6 Macs 
BYOD desks 
The study tables are clearly marked with a table number. 
They are individual study spaces and physically distanced. 
 
To book a study space, go to the myHWU app which will give you access to the Student Portal .   
Select the Book A Room tile  
Then select the Scottish Borders Campus Library Study Space tile.  

The rooms are listed as one long list so scroll down to see them all.

Click on the name of the space that you would like to book e.g. SBC Library Mac 1.
Select the time you would like the space for – there are hourly slots throughout the day, and you can book as many as you need. 
The time slots are available during Library opening times and can be booked up to 3 days in advance.
Fill in the booking form:

The booking will show as accepted on the screen
You will also immediately receive an email confirmation 
‘Room Bookings: Room Booking Confirmation’

When you come to the Library, a member of staff will ask if you have booked a study space online in Resource Booker.  If you have not already booked a space, you will need to do so before you can proceed.

Booking Library study space Edinburgh Campus

It is mandatory to book a Library study space in advance in order to comply with University and Government guidelines for safe use of the space due to Covid19 restrictions.

The Library Study Space is bookable online via Resource Booker, the University room booking system.
There are 200 study spaces available currently to book (we have 250 max capacity in the building)
40 spaces on Floor 1
55 spaces on Floor 2
105 spaces on Floor 3
The study tables are clearly marked with ‘YES’ signs in green and a table number.
They are individual study spaces and physically distanced.

To book a study space, go to the myHWU app which will give you access to the Student Portal .
Select the Book A Room tile
Then select the Edinburgh Campus Library Study Space tile.

The rooms are listed as one long list so scroll down to see them all. The list starts with Floor 1, then Floor 2, then Floor 3.

Click on the name of the space that you would like to book e.g. Library (Floor 2) Sear 01
Select the time you would like the space for – there are hourly slots throughout the day, and you can book as many as you need. 
The time slots are available during Library opening times and can be booked up to 3 days in advance.
Fill in the booking form


The booking will show as accepted on the screen
You will also immediately receive an email confirmation
‘Room Bookings: Room Booking Confirmation’

When you come to the Library, a member of staff will ask if you have booked a study space online in Resource Booker.  If you have not already booked a space, you will need to do so before you can proceed.

The floor plans of the Library study spaces can be seen below and are also displayed in the Library.
Study spaces with PCs are marked in yellow.

Library Book Click and Collect service – suspended

Unfortunately, the Library Book Click and Collect service has been temporarily suspended at all campuses and it is being reviewed in order to ensure compliance with University and Government guidelines.

It is not possible for any requests for print books to be made through Discovery and therefore books are not available to borrow at this time. Any outstanding requests will be put on hold until the review has been completed and will be available to collect at a later date.

Many apologies for any inconvenience that this suspension of service may cause and we appreciate your understanding.
We will contact you again when the service is available and if you do have any enquiries, please contact your campus Library

Happy New Year – Edinburgh Campus Library opening hours

Happy New Year and best wishes to everyone for 2021.

The Edinburgh Campus Library is open today 9:00am -5:00pm and the planned opening hours for Wednesday, Thursday and Friday this week are 9:00am – 5:00pm.
Due to the new restrictions and Government guidelines, it is possible that changes to the opening hours will take place at very short notice. Our opening hours are also dependent on staff availability which in turn is sometimes affected by travel arrangements and caring responsibilities.

Please remember to bring your ID card and face-covering.
Face-coverings must be worn at all times while in the Library.
You don’t need to book a study space in advance – we have plenty available.

We hope to be open for the following hours during January:

Please check our social media pages for any last minute changes – we will update our twitter and facebook pages daily and also update the website on a regular basis.

If you have any enquiries, please contact the Library Service Desk on 0131 451 3577 or email ServiceDesk@hw.ac.uk or ISHelp@hw.ac.uk

eBook usage at exam times

A number of eBooks are in high demand at the moment due to exams.
Please check Discovery and use copies on both platforms if available – VLeBooks and Ebook Central.
We may have two sets of Ebook Central copies due to a recent change to the permissions made by the publisher Pearson. Use both sets as they are not the same copies.
eBooks can only be read online and a copy will become free as soon as someone stops using it.
If they are currently all in use, please try again later.
If you have any questions, let us know via ISHelp@hw.ac.uk

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