Edinburgh campus – main library reopens 30th January

The Cameron Smail Library reopened today, 30th January, after having closed last Tuesday 24th January at 8.30pm, at that stage until further notice, which allowed us to deal with disruption to hot water and heating services. The same issue also affected the Mary Burton building.

As a reminder, students can make use of alternate study spaces such as GRID building or the Learning Commons in the Hugh Nisbet building, which is open until midnight.

Semester one opening hours: Edinburgh campus library and study spaces

Information Services are implementing some changes to improve access to our Edinburgh campus library and study spaces. Up-to-date opening hours for all our libraries globally can be found on the IS website.

Cameron Smail Library

The Cameron Smail Library at the Edinburgh campus library will be open:

Monday 5th Sept – Friday 2nd Sept – 0830 to 2030

Semester one (starting Monday 12th Sept) – open 24 hours a day, 7 days a week.

Learning Commons

LC1 will be staffed Monday to Friday 1100 to 1500 from 12th September onwards.


GRID IC1 will be staffed from Monday to Friday 1100 to 1500 from 12th September onwards.

EGIS Resource Centre

The EGIS Resource Centre will be staffed Monday to Friday 1000 to 1600 from 12th September onwards.

Building opening times

All study spaces will be open longer than they are staffed. These longer hours are subject to building opening and SafeGuarding.

Help outwith staffed hours

Support services are available through the student portal and askHWU.

Study spaces

The library will be the focal point for 24/7 study on the Edinburgh campus, with IS customer services Monday to Friday 0830 to 2030 and Saturday and Sunday 0945 to 2015. There will be a reception/security presence at all other times

Bookable spaces include group study rooms, individual study rooms & study spaces. All of these will be on ResourceBooker.

Information Services will regularly review occupancy & enquiries across all managed study spaces and make any adjustments to the service based on the data collected.

One week left to have your say on your digital experience

Your opinions drive our actions. Our digital insights survey now has one week left to run and we really want to hear your views.
Join your colleagues in sharing your opinions on all things digital through a national survey to find out more about how you use technology in your work at the University.

Take the Insights Survey (sharepoint.com)

The survey will allow us to:
• Target resources towards issues that matter to you
• Understand how you use our digital environment and services and how we might improve them
• Understand better how you use technology in your work at the University so that we may better support you

Don’t miss this opportunity to have your say!

Thinking of using polling software? Already using it but would like to find out about more features?

HWU has a licence for Point Solutions (previously Turning Point) and you can find out more by checking our Turning Point page on the IS Training Centre, check LibCal for upcoming training sessions or contact us at ishelp@hw.ac.uk

Polling via Turning Point has three main components:

  • a PowerPoint plugin
  • web-based polling
  • “Poll Anywhere”, a handy setup for anyone looking to run quick ad-hoc polls as you run screen demos or complete work on a digital whiteboard.

You can use Point Solutions to create polls, quizzes and surveys, deliver them in-class and students can respond in real-time. Results can be displayed instantly or saved for later analysis.

Information Services are also trialling Mentimeter – please contact the IS Helpdesk for more information.

Interested to see how polling can be used in your learning and teaching? Check out the LTA Padlet for further ideas/resources.

Staff H: drives – essential upgrade

Staff H: drives will not be available from 5pm on Monday 27th June until 8am on Tuesday 28th while essential system upgrades are carried out in Edinburgh.

We advise you to save any files you might have open before 5pm and where possible log out for the evening.

We also recommend use of OneDrive for storage, see https://www.hw.ac.uk/uk/services/is/research-support/data-storage-and-security.htm

Do you need to use your Outlook Out of Office frequently?

Do you forget to switch it on or off, perhaps spend time composing different Out of Office messages? Want to save yourself time and get those minutes back?

Then follow the link and find out how to setup automatic recurring Out of Office messages, triggered on a day and at a time of your choosing. You can even create more than 1 with different messages.

Click to watch the video on Recurring Out of Office replies in Outlook

Accessing eResources at HWU

A large number of HWU’s eResources can be accessed using the institutional login option on the resource’s website. This uses a method called Shibboleth to authenticate that you are coming from HWU. There’s details of the eResources that can be accessed in this way at https://www.hw.ac.uk/uk/services/docs/is/library-resources-shibboleth.pdf  It includes content from ScienceDirect, IEEE, Taylor & Francis plus all the eBooks HWU has on the Ebook Central and VLeBooks platforms too. Many of the links in Discovery are using this method at the moment too.

There is more information about how to access eResources from off-campus, including using Shibboleth at https://www.hw.ac.uk/uk/services/is/library-essentials/onoff-campus-access.htm with lots of helpful videos on this page too. [HW Discovery Update]

Edinburgh campus library – closing at 16:30 today

Due to unforeseen circumstances, the Edinburgh campus library is closing at 16:30 today. We apologise for the inconvenience this may cause. We are open tomorrow as scheduled from 08:30-20:30, see https://www.hw.ac.uk/uk/services/is/library-essentials/opening-hours/edinburgh.htm

Edinburgh Learning Commons 1 – weekday IS staffing

This week we have re-established the regular staffing of an IS Service Desk in the Learning Commons 1 area of the main campus.

The staffed times are shown at https://www.hw.ac.uk/uk/services/is/library-essentials/opening-hours/edinburgh.htm

We are on-hand to help with in-person queries and can also be contacted by phone in the library on 0131 451 3577 (0131 451 4760 at the Learning Commons) or by email ServiceDesk@hw.ac.uk

Watch this space for news on further IS-staffed desks on campus at Riccarton.

Information Services festive period cover 2021

Information Services is a global team, providing support and services across our campuses in the UK, Dubai and Malaysia as well as to our global online student community. At the present time many of our services are based out of and supported from the Edinburgh campus. This means that some services may be limited over the festive period.

Our libraries

The Edinburgh campus library will be closed between 12:30 on December 23 and 08:30 on January 5.

The Borders library will also be closed between 17:00 on December 23 and 08:45 on January 5 although library staff will be available remotely on December 24.

The Orkney library will be closed between 18:00 on December 23 and 09:00 on January 5.

The Dubai and Malaysia libraries have selective opening hours – more information can be found on our website: https://www.hw.ac.uk/uk/services/is/library-essentials/library-opening-hours.htm.

Access to electronic resources will also continue to be available globally.

Our services

We have designed our services to be as resilient as possible but we cannot guarantee that there will be 100% availability over the festive period.

In addition to monitoring from our Dubai and Malaysia teams, we have automated monitoring and alerting tools in place. Critical issues only will be responded to in order to allow the Information Services teams based in the UK to enjoy the break.

Dubai and Malaysia teams will provide best efforts to resolve any issues across our campuses as they arise, escalating critical issues to the IS leadership team as needed who will determine the most appropriate response.

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