Face coverings to be worn at all times – Edinburgh Campus Library

Please wear face coverings at all times in the Library building.
This is to ensure that the Library space is as safe as possible under Tier 4 restrictions and to be compliant with Government regulations.

Please also observe physical distancing of 2 metres. Available study spaces are clearly marked.

Sanitiser and cleaning stations are available throughout the building

Online support from Information Services Global during the Christmas and New Year break #HWU_IS

Information Services will provide online support globally for urgent Helpdesk tickets from 23rd December to 4th January throughout the Christmas break apart from 24th and 25th December and 1st January. 
Please submit issues to
ISHelp@hw.ac.uk in the usual way.

Library Opening times

  • Edinburgh Campus Library and Helpdesk will close on 22nd December and re-open 5th January
  • Scottish Borders Campus Library will close on 18th December and re-open 5th January
  • Malaysia Campus Library and Helpdesk – open throughout except closed 24th and 25th December 2020 and 1st January
  • Dubai Campus Library and Helpdesk – open throughout except closed 24th 25th 26th December and 1st 2nd January

On-site library services are compliant with local Government regulations and as such opening times may be subject to change – please check the website for details and HWU_IS

Returning Library Books – Edinburgh Campus

If you have Library books still out on loan from last Semester and are a returning student, please keep the books until the Library re-opens and we will let you know how you can return them.

If you are a non-returning student and have finished your studies, please let us know if you have Library books still out on loan.  We will let you know the options for returning the books.

For enquiries, please email ServiceDesk@hw.ac.uk or ISHelp@hw.ac.uk. 
HW Discovery Update

Library and IT support for Remote Learning and Research

For information and support for remote learning and research, please check out the Remote learning guide

 

HW_Discovery_Update

IT and Library Help

If you have an IT or Library issue, request or enquiry, you can get help via our online Helpdesk system.

You can access it via the tile on the portal

Helpdesk tiles

Or by the link https://hwu.topdesk.net/tas/public/ssp/

which will take you to the Helpdesk home page and you can select the relevant service

Helpdesk SSP

You can also email ISHelp@hw.ac.uk and this will create a ticket in Helpdesk system

 

Phishing emails – ‘REFUND CONFIRMATION – Heriot-Watt University Student’

We have had reports of staff and students receiving phishing emails this afternoon. 

Some have a subject line of  REFUND CONFIRMATION – Heriot-Watt University Student – and a link to claim a tax refund.  Some are requesting bank details for refunds.  

Do NOT click on the link in the email 

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

Upgrade of S: Drive – 28th Feb 17:00 GMT

Information Services will be migrating the S: drive to a new location in order to improve the service. This change will utilise new IT infrastructure that will offer a faster, robust and more secure platform.
Access to the S: drive should be considered “at risk” from Friday 28th February 17:00 – Monday 2nd March 9:00 GMT. 
During the switch over all data on the S: drive will be secure.

For those users with managed desktops/laptops the new path to the S: drive will automatically be updated, however Recent Documents and Shortcuts to the old S: drive locations will no longer work and will need to be recreated.

For those on unmanaged machines you will need to remap the S: drive from the current location \\netapp04b\HWShare to \\HWSHARE\hwshare

Please contact ISHelp@hw.ac.uk if you have any questions

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation

 

Requesting offsite journals and theses

We do have some journals and theses that are held in offsite storage and these can be requested as and when needed.
After searching in Discovery  , you find that the journal article you need is held offsite, you will see this information in request options which means you need to fill in a form to retrieve the journal.
Request options
Previously, the form has been a paper form at the Library Service Desk, but now we have introduced an online form.

You can access the form via the student or staff portal or by following the link

How to request offsite journals

If you have any problems with the form or have any other enquiries, please contact the Library Service Desk on 0131 451 3577 or teh IS Helpdesk on 0131 451 4045 or email ISHelp@hw.ac.uk

 

 

Helpdesk Self Service – Staff Systems tile for HR, Payroll and Finance Systems

Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.

SSP Staff System

Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.

TOPdesk finance systems

It is possible to continue using the existing email addresses HRhelp@hw.ac.uk  or payrollhelp@hw.ac.uk  or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.

As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.

Track tickets

If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.

Tilez

 

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