Please wear face coverings at all times in the Library building.
This is to ensure that the Library space is as safe as possible under Tier 4 restrictions and to be compliant with Government regulations.
Please also observe physical distancing of 2 metres. Available study spaces are clearly marked.
Sanitiser and cleaning stations are available throughout the building
Posted by cdonlan on 13 January 2021
https://informs.hw.ac.uk/2021/01/13/face-coverings-to-be-worn-at-all-times-edinburgh-campus-library/
Information Services will provide online support globally for urgent Helpdesk tickets from 23rd December to 4th January throughout the Christmas break apart from 24th and 25th December and 1st January.
Please submit issues to ISHelp@hw.ac.uk in the usual way.
Library Opening times
On-site library services are compliant with local Government regulations and as such opening times may be subject to change – please check the website for details and HWU_IS
Posted by cdonlan on 22 December 2020
https://informs.hw.ac.uk/2020/12/22/online-support-from-information-services-global-during-the-christmas-and-new-year-break-hwu_is/
If you have Library books still out on loan from last Semester and are a returning student, please keep the books until the Library re-opens and we will let you know how you can return them.
If you are a non-returning student and have finished your studies, please let us know if you have Library books still out on loan. We will let you know the options for returning the books.
For enquiries, please email ServiceDesk@hw.ac.uk or ISHelp@hw.ac.uk.
HW Discovery Update
Posted by cdonlan on 08 July 2020
https://informs.hw.ac.uk/2020/07/08/returning-library-books-edinburgh-campus/
For information and support for remote learning and research, please check out the Remote learning guide
HW_Discovery_Update
Posted by cdonlan on 07 July 2020
https://informs.hw.ac.uk/2020/07/07/library-and-it-support-for-remote-learning-and-research/
If you have an IT or Library issue, request or enquiry, you can get help via our online Helpdesk system.
You can access it via the tile on the portal
Or by the link https://hwu.topdesk.net/tas/public/ssp/
which will take you to the Helpdesk home page and you can select the relevant service
You can also email ISHelp@hw.ac.uk and this will create a ticket in Helpdesk system
Posted by cdonlan on 18 March 2020
https://informs.hw.ac.uk/2020/03/18/it-and-library-help/
Some have a subject line of REFUND CONFIRMATION – Heriot-Watt University Student – and a link to claim a tax refund. Some are requesting bank details for refunds.
Do NOT click on the link in the email
If you think you have received a phishing email
Top tips to help you spot phishing emails
Posted by cdonlan on 10 March 2020
https://informs.hw.ac.uk/2020/03/10/phishing-emails-refund-confirmation-heriot-watt-university-student/
Information Services will be migrating the S: drive to a new location in order to improve the service. This change will utilise new IT infrastructure that will offer a faster, robust and more secure platform.
Access to the S: drive should be considered “at risk” from Friday 28th February 17:00 – Monday 2nd March 9:00 GMT.
During the switch over all data on the S: drive will be secure.
For those users with managed desktops/laptops the new path to the S: drive will automatically be updated, however Recent Documents and Shortcuts to the old S: drive locations will no longer work and will need to be recreated.
For those on unmanaged machines you will need to remap the S: drive from the current location \\netapp04b\HWShare to \\HWSHARE\hwshare
Please contact ISHelp@hw.ac.uk if you have any questions
Posted by cdonlan on 25 February 2020
https://informs.hw.ac.uk/2020/02/25/migration-of-s-drive-28th-feb-1700-gmt/
Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February
To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation
Posted by cdonlan on 12 February 2020
https://informs.hw.ac.uk/2020/02/12/essential-maintenance-vpn-and-single-sign-on-systems-saturday-22nd-february/
We do have some journals and theses that are held in offsite storage and these can be requested as and when needed.
After searching in Discovery , you find that the journal article you need is held offsite, you will see this information in request options which means you need to fill in a form to retrieve the journal.
Previously, the form has been a paper form at the Library Service Desk, but now we have introduced an online form.
You can access the form via the student or staff portal or by following the link
If you have any problems with the form or have any other enquiries, please contact the Library Service Desk on 0131 451 3577 or teh IS Helpdesk on 0131 451 4045 or email ISHelp@hw.ac.uk
Posted by cdonlan on 11 February 2020
https://informs.hw.ac.uk/2020/02/11/requesting-offsite-journals-and-theses/
Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.
Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.
It is possible to continue using the existing email addresses HRhelp@hw.ac.uk or payrollhelp@hw.ac.uk or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.
As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.
If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.
Posted by cdonlan on 13 January 2020
https://informs.hw.ac.uk/2020/01/13/helpdesk-self-service-staff-systems-tile-for-hr-payroll-and-finance-systems/
InformS 