Click and Collect for Library books – Edinburgh, SBC and Malaysia campuses

The Click and Collect Service for Library books will be available from 7th September. Due to COVID19 current restrictions, it is not possible to browse for books from the Library shelves.

To borrow a book, you will need to request it via the Library system.
You can request books that are on the shelf in the Library and also those that are out on loan to another student.

Requesting a book
Go to Discovery.
Sign in, and search for the book you would like to borrow

Once you have found the book that you would like to borrow, there will be an option to request it

Select Request and fill in the details

Your request will be placed.

The request will then be processed by Library staff and the book will either be found from the shelves or will be recalled from another student if they have it out on loan.

For access to journals on site, please email Library staff ServiceDesk@hw.ac.uk

For access to offsite journals, please log into the Helpdesk via the portal and fill in the form

When your book is available for you to collect, you will receive an email from the Library Service Desk.

If the book is in the Library, you will be able to collect it the next day.
If the book has to be recalled, this can take anytime up to 2 – 3 weeks as it will rely on the student who currently has the book on loan returning it.  Students have up to 2 weeks to return a recalled book. 

All books when they are returned from other borrowers, must be quarantined for 72 hours to comply with safety guidelines. 

Collection
The email from the Library Service Desk will give instructions about when and where to come to collect the book. 
Please wait until you have the email instructions before visiting the Library.
We are expecting that collection time will be between 2:00pm – 4:00pm daily

You must bring your Student ID card so that we can check the details.

The book will be issued to your Library account by staff before collection and will be wrapped ready to collect.

Essential Maintenance – Single Sign-On Services – 6.00pm (UK time) Wednesday 26th August 2020.

Information Services will be carrying out essential system maintenance at 6.00pm (UK time) on Wednesday 26th August. This relates to Single Sign-On services such as Office 365, Teams, the Portal, Banner and CRM Recruitment.

We do not anticipate any disruption to services due to this work but signing in to these services should be considered “at risk” between 6.00pm and 9.00pm (UK time).

If you require any further information please contact ISHelp@hw.ac.uk.

Information Services

Dawsonera eBooks – no access from Friday 31st July

Please note that we will have no access to Dawsonera eBooks from Friday 31st July 2020.
We will be switching the titles to another platform where possible but there may be a temporary loss of access to the titles while this happens.
Any notes etc. that you’ve made on the Dawsonera platform won’t be accessible.
Please download and save any notes that you have made before Friday 31st July. [HW Discovery Update]

Library and IT support for Remote Learning and Research

For information and support for remote learning and research, please check out the Remote learning guide

 

HW_Discovery_Update

A Guide to Library and IT support for Remote Learning and Research

For information and support for remote learning and research, please check out the Remote learning guide

{HW Discovery Update}

 

 

eBook downloads turned off to increase access for more students at exam time

We have a large number of eResources including eBooks that are available for students to use while studying off campus.

To access eBooks, use Discovery  and you will be able to view and read a wide selection.

Some eBooks only allow a limited number of users to view them at the same time.
Due to the demand at exam time, it is currently not possible to download eBooks in order to increase access for everyone. They can still be read online.

If you have any problems accessing the resources please contact libhelp@hw.ac.uk

ebooks

Free eResources for students and staff during the Covid-19 situation

Free eResources for students and staff during the Covid-19 situation

While you are studying, teaching, and carrying out research off-campus, don’t forget that you can still access all of the Heriot-Watt University Library’s eResources.
A good place to start is by searching Discovery, the IS Guides on a wide range of subjects, and the A-Z of databases.

In addition to all the usual eResources, we are currently providing temporary access to a number of new resources.  The providers of these resources have made them freely available to the academic community as part of their Covid-19 response. This includes resources across a wide range of HWU subject areas from engineering to fashion.  Included are eJournals and eBooks that provide access to content from publishers like Bloomsbury, Elsevier, ICE, IOP, Springer and Cambridge University Press. More details can be found on the HWU website.

Students can also sign up for the VitalSource offer of seven free eTextbooks to use until 30th June – more details are available on the HWU website. This is in addition to the usual HWU eBooks, available from Discovery. It is also now possible for many of our eBooks to be accessed by more students at once than usual due to publisher goodwill at this difficult time.

To find out more about all of the extra resources temporarily available to staff and students visit the HWU website which will display the full list.
If you have any questions please email us at ISHelp@hw.ac.uk

A Guide to Library and IT support for Remote Learning and Research

The Guide to Library and IT support for Remote Learning and Research includes information for learning and accessing resources while off-campus.

There are some very useful video screencasts of how to to use Discovery for accessing ebooks, ejournals and databases.

You can also sign up for Power Hours webinars and contact Liaison Librarians for help and support

 

Changes to Library book loans

Due to the current situation, we have made some changes to the policies for book loans and returns.

All books that are currently on loan will auto-renew until at least September.  This means that any books that you have borrowed will not become overdue and will not generate any fines.  You will be able to keep the book until the beginning of next Semester.

Also, the option to request or reserve a book has been cancelled.  This means that no books currently out on loan will be recalled in order to fulfil reservations which in turn avoids students having to return books to the Library.

Books 3

If you require any further information, or have any questions, please email the Library Service Desk servicedesk@hw.ac.uk

 

 

IT and Library Help

If you have an IT or Library issue, request or enquiry, you can get help via our online Helpdesk system.

You can access it via the tile on the portal

Helpdesk tiles

Or by the link https://hwu.topdesk.net/tas/public/ssp/

which will take you to the Helpdesk home page and you can select the relevant service

Helpdesk SSP

You can also email ISHelp@hw.ac.uk and this will create a ticket in Helpdesk system

 

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