Free eResources for students and staff during the Covid-19 situation

Free eResources for students and staff during the Covid-19 situation

While you are studying, teaching, and carrying out research off-campus, don’t forget that you can still access all of the Heriot-Watt University Library’s eResources.
A good place to start is by searching Discovery, the IS Guides on a wide range of subjects, and the A-Z of databases.

In addition to all the usual eResources, we are currently providing temporary access to a number of new resources.  The providers of these resources have made them freely available to the academic community as part of their Covid-19 response. This includes resources across a wide range of HWU subject areas from engineering to fashion.  Included are eJournals and eBooks that provide access to content from publishers like Bloomsbury, Elsevier, ICE, IOP, Springer and Cambridge University Press. More details can be found on the HWU website.

Students can also sign up for the VitalSource offer of seven free eTextbooks to use until 30th June – more details are available on the HWU website. This is in addition to the usual HWU eBooks, available from Discovery. It is also now possible for many of our eBooks to be accessed by more students at once than usual due to publisher goodwill at this difficult time.

To find out more about all of the extra resources temporarily available to staff and students visit the HWU website which will display the full list.
If you have any questions please email us at ISHelp@hw.ac.uk

A Guide to Library and IT support for Remote Learning and Research

The Guide to Library and IT support for Remote Learning and Research includes information for learning and accessing resources while off-campus.

There are some very useful video screencasts of how to to use Discovery for accessing ebooks, ejournals and databases.

You can also sign up for Power Hours webinars and contact Liaison Librarians for help and support

 

Changes to Library book loans

Due to the current situation, we have made some changes to the policies for book loans and returns.

All books that are currently on loan will auto-renew until at least September.  This means that any books that you have borrowed will not become overdue and will not generate any fines.  You will be able to keep the book until the beginning of next Semester.

Also, the option to request or reserve a book has been cancelled.  This means that no books currently out on loan will be recalled in order to fulfil reservations which in turn avoids students having to return books to the Library.

Books 3

If you require any further information, or have any questions, please email the Library Service Desk servicedesk@hw.ac.uk

 

 

IT and Library Help

If you have an IT or Library issue, request or enquiry, you can get help via our online Helpdesk system.

You can access it via the tile on the portal

Helpdesk tiles

Or by the link https://hwu.topdesk.net/tas/public/ssp/

which will take you to the Helpdesk home page and you can select the relevant service

Helpdesk SSP

You can also email ISHelp@hw.ac.uk and this will create a ticket in Helpdesk system

 

Phishing emails – ‘REFUND CONFIRMATION – Heriot-Watt University Student’

We have had reports of staff and students receiving phishing emails this afternoon. 

Some have a subject line of  REFUND CONFIRMATION – Heriot-Watt University Student – and a link to claim a tax refund.  Some are requesting bank details for refunds.  

Do NOT click on the link in the email 

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

Upgrade of S: Drive – 28th Feb 17:00 GMT

Information Services will be migrating the S: drive to a new location in order to improve the service. This change will utilise new IT infrastructure that will offer a faster, robust and more secure platform.
Access to the S: drive should be considered “at risk” from Friday 28th February 17:00 – Monday 2nd March 9:00 GMT. 
During the switch over all data on the S: drive will be secure.

For those users with managed desktops/laptops the new path to the S: drive will automatically be updated, however Recent Documents and Shortcuts to the old S: drive locations will no longer work and will need to be recreated.

For those on unmanaged machines you will need to remap the S: drive from the current location \\netapp04b\HWShare to \\HWSHARE\hwshare

Please contact ISHelp@hw.ac.uk if you have any questions

Helpdesk Self Service – Staff Systems tile for HR, Payroll and Finance Systems

Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.

SSP Staff System

Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.

TOPdesk finance systems

It is possible to continue using the existing email addresses HRhelp@hw.ac.uk  or payrollhelp@hw.ac.uk  or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.

As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.

Track tickets

If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.

Tilez

 

Phishing emails – “Annual refund”

Phishing emails “Heriot-Watt University – Valuation Office Agency – Annual refund”

A high volume of phishing emails have been received by staff and students this afternoon.  Some are requesting bank details for refunds similar to the example below.

Do NOT click on the link in the email 

Phishing email example

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

Essential network maintenance and enhancements – Saturday 4th January 2020

Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).

This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.

Our apologies for any inconvenience caused during this time.

HWU IS Helpdesk – how to submit faults, requests and enquiries

How to use the HWU IS Helpdesk self service

  • Select the Helpdesk tile on the student or staff portal

    Helpdesk tiles

  • Select HWU Login
    Log in with your usual HWU username and password

    HWU login

  • The Home Page will open
    HomePagetilessmall
  • The tiles / icons are all Services apart from the first tile, which is the link to Track your submitted tickets
    To submit a ticket, select a Service tile, which will open to show the sub pages with sub services.
    On each page, there is information about the Service and links to forms to submit tickets for faults and requests.
  • It is possible to submit a ticket by emailing ISHelp@hw.ac.uk although submitting via the self service page via the portal is more efficient.
  • You can also telephone the IS Helpdesk on 0131 451 4045
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