All posts in category HWU Dubai

Temporary fines amnesty for overdue library books

Fines for overdue library items were suspended during lockdown when all campus libraries were closed and travel was restricted. Heriot-Watt University is putting in place a fines amnesty. Staff, students and graduates are now encouraged to return their overdue library books so they can be borrowed by current and future library users. Library fines will continue to be waived until 31 July 2022. We just want the books back, no questions asked.

FAQs

What is an overdue fines amnesty?

Heriot-Watt University campus libraries will welcome back overdue library books from 1 May 2022 to 31 July 2022. You will not be fined for late returns.

Where can I return my overdue books?

In the UK, if another Heriot-Watt University campus is closer to you – i.e. Edinburgh campus – then you can return the books there.

Some of our campus libraries have a book return box outside their library entrance so it is even easier to return.

Can I post my overdue books to you?

In the UK, we can provide a pre-paid postal label for you to return your overdue library books. Parcels are limited to under 2kg. Get in touch with your campus library’s service desk for more details and instructions:

Edinburgh campus library service desk: servicedesk@hw.ac.uk

Scottish Borders Campus library service desk: SBCservicedesk@hw.ac.uk

Will my fines be automatically waived or do I need to contact the library?

We encourage you to contact your campus library service desk following the drop off or posting of overdue library books. Library staff will be pleased to hear from you and will be able to confirm the book(s) safe return and waive any library fines.

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by Laurie Roberts on 02 May 2022  •  Permalink
Posted in HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney, Resources, Staff, Student
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Posted by Laurie Roberts on 02 May 2022

https://informs.hw.ac.uk/2022/05/02/temporary-fines-amnesty-for-overdue-library-books/

Information Services festive period cover 2021

Introduction
Information Services is a global team, providing support and services across our campuses in the UK, Dubai and Malaysia as well as to our global online student community. At the present time many of our services are based out of and supported from the Edinburgh campus. This means that some services may be limited over the festive period.

Our libraries

The Edinburgh campus library will be closed between 12:30 on December 23 and 08:30 on January 5.

The Borders library will also be closed between 17:00 on December 23 and 08:45 on January 5 although library staff will be available remotely on December 24.

The Orkney library will be closed between 18:00 on December 23 and 09:00 on January 5.

The Dubai and Malaysia libraries have selective opening hours – more information can be found on our website: https://www.hw.ac.uk/uk/services/is/library-essentials/library-opening-hours.htm.

Access to electronic resources will also continue to be available globally.

Our services

We have designed our services to be as resilient as possible but we cannot guarantee that there will be 100% availability over the festive period.

In addition to monitoring from our Dubai and Malaysia teams, we have automated monitoring and alerting tools in place. Critical issues only will be responded to in order to allow the Information Services teams based in the UK to enjoy the break.

Dubai and Malaysia teams will provide best efforts to resolve any issues across our campuses as they arise, escalating critical issues to the IS leadership team as needed who will determine the most appropriate response.

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by andrewdbevan on 15 December 2021  •  Permalink
Posted in Electronic Library Services, General, HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia

Posted by andrewdbevan on 15 December 2021

https://informs.hw.ac.uk/2021/12/15/information-services-festive-period-cover-2021/

Resource Booker – offline Fri 26 Nov 8am-12pm

Due to an important upgrade Resource Booker will be offline on Friday 26 Nov from 8am to approx 12pm.

Users will not be able to make new bookings or edit/delete existing bookings during this time but you will be able to view existing bookings on system.

We apologise for any inconvenience this may cause

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by andrewdbevan on 24 November 2021  •  Permalink
Posted in HWU Dubai, HWU Edinburgh, HWU Malaysia, Resources, Staff, Student
Tagged , , ,

Posted by andrewdbevan on 24 November 2021

https://informs.hw.ac.uk/2021/11/24/resource-booker-offline-fri-26-nov-8am-12pm/

RESOLVED – Wiley Online PDF content issues

This is issue is now resolved
There are currently some problems being experienced while downloading PDF content on the Wiley Online platform. This is due to extra security checks being put in place by the supplier for all customers including Universities.  They are working on restoring access as soon as possible. 
Apologies for any inconvenience. 

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by cdonlan on 01 November 2021  •  Permalink
Posted in HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney, News and Information, Resources, Software, Staff, Student
Tagged , ,

Posted by cdonlan on 01 November 2021

https://informs.hw.ac.uk/2021/11/01/wiley-online-pdf-content/

Study with others in our Online Writing Retreats

Studying at home and finding it hard to concentrate? Writing retreats are used by writers, academics and students all over the world as they provide a supportive environment, accountability and protected time to focus on your work.

We are running two-hour retreats on 18, 19 and 21 October for any undergraduate or masters level student to join. The times are:

Dubai: 1pm – 3.10pm

Malaysia: 5pm – 7.10pm

UK: 10am – 12.10pm

Hosted by the Global Effective Learning Service, all you need to do is come prepared with some tasks you want to work on (and they don’t have to be focused on writing). We recommend trying to set SMART* goals for yourself, but the most important thing is to have an idea of what you want to achieve by the end of the retreat. This could relate to an assignment, revising for exams or another study goal. Some examples include:

  • Reading and making notes on x number of articles
  • Revising for an exam
  • Planning an assignment
  • Analysing results from an experiment
  • Working on maths problems
  • Writing a first draft of part of an assignment.
  • Editing your first draft

Book your place

Monday 18 October: https://hw.ac.libcal.com/event/3795788

Tuesday 19 October: https://hw.ac.libcal.com/event/3795789

Thursday 21 October: https://hw.ac.libcal.com/event/3795790

For more information on writing retreats and how to organise your own, visit the Skills Hub Guide.

*SMART goals are Specific, Measurable, Achievable, Realistic and Timed.

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by Rachel Whittington on 12 October 2021  •  Permalink
Posted in HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney, Workshops
Tagged , ,

Posted by Rachel Whittington on 12 October 2021

https://informs.hw.ac.uk/2021/10/12/online-writing-retreats/

Staff training workshops from Information Services – book your place now.

Information Services will be running a number of training workshops for staff in the coming months.
To view the full calendar and book your place on any of the sessions, visit https://bit.ly/infoservicestraining

Workshops topics include:

  •  Introduction to Collaborate Ultra
  • Stream – Managing your content
  • Teams – The latest updates
  • Video and podcast creation
  • An introduction to Padlet
  • An introduction to using Turning Point
  • SharePoint Hub administrator


We look forward to welcoming you to these sessions.

IS has also created a new SharePoint site which is packed with lots of useful guidance on Collaborate, Stream, E-books, Office 365 and much more.
Click here to access the IS Training site

1 Comment
by cdonlan on 06 October 2021  •  Permalink
Posted in HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney, IT Training, Learning Technology, News and Information, Resources, Skills Development, Software, Staff, Workshops
Tagged ,

Posted by cdonlan on 06 October 2021

https://informs.hw.ac.uk/2021/10/06/staff-training-workshops-from-information-services-book-your-place-now/

Multi Factor Authentication for Staff

Setting up Multi-Factor Authentication

1. Download the Microsoft Authenticator App to your mobile phone.
You can get the Microsoft Authenticator App for Apple iPhones here https://apps.apple.com/gb/app/microsoft-authenticator/id983156458
and for Android phones (e.g., Samsung/Google/Motorola/OnePlus/Huawei etc) https://play.google.com/store/apps/details?id=com.azure.authenticator

2.  Multi-Factor Authentication has been enabled on your account.
You will be prompted to set up MFA next time you authenticate to any Office 365 services. On your PC or laptop device, once you’ve entered your username and password as usual, you’ll see the following screen:

Click ‘Next’ and the Additional security verification screen will appear. In the drop-down box, select ‘Mobile App’ and ‘Receive notifications for verification’ as in the image below.

Now click ‘Set up’ – you’ll see the next screen:

3. On your mobile phone, start the Microsoft Authenticator App.

Once in the App, you need to:

  • Click on the 3 dots in the top right-hand corner of the screen
  • Click ‘Add account’
  • Select ‘Work or school account’
  • Select ‘Scan a QR code’
  • Allow any permissions for your app to use the phone camera
  • Scan the QR code on your screen using your phone. The account is now linked to your App.

4. On your PC, click ‘Next’ and you should see a message indicating that the App has been set up. You can click Next again – at this point you will be asked to respond to a pop-up notification on your phone from the Authenticator App – this is how you will be prompted every time you access your account on an unknown device.

Once the setup is complete, you’ll be prompted to enter a phone number. Please provide this: it will help if, for some reason, you lose access through the App. The phone number will not be used for marketing purposes.

Click ‘Finish’.  Your account is secured with Microsoft Multi-Factor Authentication. Nobody can access your HWU account without being in possession of your username, password, and – most importantly – your unlocked mobile phone.

2 Comments
by cdonlan on 30 September 2021  •  Permalink
Posted in Apps, HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney, News and Information, Software, Staff
Tagged , ,

Posted by cdonlan on 30 September 2021

https://informs.hw.ac.uk/2021/09/30/multi-factor-authentication-for-staff/

Collaborate Ultra update – how to run large scale sessions with more than 250 participants in Collaborate Ultra.

Collaborate Ultra has a limit of 250 attendees. Staff can increase this limit to 500 attendees by following these simple steps:

How to set up a large scale session:

1) Create the session as you normally would.

2) Click on the cog to enter the session settings menu.
3) Scroll down until the bottom of the page, where you will see the ‘Large scale session 250+’ option. Tick the box to enable 250+ attendees.

Please note: If a live session has more than 250 attendees in it, the option of breakout groups is unavailable.

For events larger than 500 attendees, Information Services recommends scheduling a Teams Live Event.

For more information on using Collaborate Ultra, visit
https://heriotwatt.sharepoint.com/sites/istraining/SitePages/Collaborate-Ultra.aspx

For more information on how to schedule a Teams Live Event visit
https://heriotwatt.sharepoint.com/sites/is-audiovisual/SitePages/User-Guides.aspx#microsoft-teams-live-events-user-guides

To book onto live training on Collaborate Ultra and other applications, please visit the IS Training Calendar
https://bit.ly/infoservicestraining

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by cdonlan on 21 September 2021  •  Permalink
Posted in HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney, IT Training, Learning Technology, News and Information, Skills Development, Staff
Tagged ,

Posted by cdonlan on 21 September 2021

https://informs.hw.ac.uk/2021/09/21/collaborate-ultra-update-how-to-run-large-scale-sessions-with-more-than-250-participants-in-collaborate-ultra/

Heriot-Watt Nameserver Upgrades 29 May 2021

Information Services is performing a software upgrade to the main campus nameserver service, this weekend Sat 29th May 2021

There will be an ‘at risk’ period of 4 hours from 3pm BST which will affect all UK and global campuses.

This is the first phase an ongoing refresh cycle to replace our existing appliances. Users may experience a short delay in resolving internet names during this time.

We apologise for any inconvenience caused. Please contact the ISHelp@hw.ac.uk with any questions.

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by andrewdbevan on 25 May 2021  •  Permalink
Posted in General, HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney

Posted by andrewdbevan on 25 May 2021

https://informs.hw.ac.uk/2021/05/25/heriot-watt-nameserver-upgrades-29-may-2021/

British Summer Time and Vision

The clocks in the UK move forward by 1 hour on Sunday 28th March 2021, from GMT to BST (GMT+1). This is how the move to BST will affect Vision.


Blackboard Collaborate Ultra
The time is taken from the end user’s computer’s local time zone for session start and end times. So the times should not be affected by the change to BST.


Turnitin Assignments
Turnitin will move to GMT+1 when the UK moves to BST so deadlines set in Turnitin in the UK should not be affected. Colleagues in Dubai and Malaysia may wish to check as Turnitin Assignments will use GMT+1 instead of GMT after Sunday.


Vision (Blackboard) Assignments, Tests, Adaptive Release
Vision is set to GMT and remains so for the whole year, even when the UK moves to BST. This will affect Tests, Standard Vision (not Turnitin Assignments), and Adaptive Release settings. Therefore an assignment, test or adaptive release rule set for say 10:00am (BST) should be set on Vision for 9:00am (GMT).


Please remind students of the change to UK time from Sunday. If they are outwith the UK, their country of residence may not practice Daylight Saving Time (or the dates may vary from the UK).

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by andrewdbevan on 26 March 2021  •  Permalink
Posted in HWU at SBC, HWU Dubai, HWU Edinburgh, HWU Malaysia, HWU Orkney, Learning Technology, VISION (VLE)

Posted by andrewdbevan on 26 March 2021

https://informs.hw.ac.uk/2021/03/26/british-summer-time-and-vision/

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