Information Services will be carrying out essential system maintenance at 6.00pm (UK time) on Wednesday 26th August. This relates to Single Sign-On services such as Office 365, Teams, the Portal, Banner and CRM Recruitment.
We do not anticipate any disruption to services due to this work but signing in to these services should be considered “at risk” between 6.00pm and 9.00pm (UK time).
If you require any further information please contact ISHelp@hw.ac.uk.
Information Services
Posted by cdonlan on 24 August 2020
https://informs.hw.ac.uk/2020/08/24/essential-maintenance-single-sign-on-services-6-00pm-uk-time-wednesday-26th-august-2020/
Please note that we will have no access to Dawsonera eBooks from Friday 31st July 2020.
We will be switching the titles to another platform where possible but there may be a temporary loss of access to the titles while this happens.
Any notes etc. that you’ve made on the Dawsonera platform won’t be accessible.
Please download and save any notes that you have made before Friday 31st July. [HW Discovery Update]
Posted by cdonlan on 27 July 2020
https://informs.hw.ac.uk/2020/07/27/dawsonera-ebooks-no-access-from-friday-31st-july-2/
For information and support for remote learning and research, please check out the Remote learning guide
HW_Discovery_Update
Posted by cdonlan on 07 July 2020
https://informs.hw.ac.uk/2020/07/07/library-and-it-support-for-remote-learning-and-research/
For information and support for remote learning and research, please check out the Remote learning guide
{HW Discovery Update}
Posted by cdonlan on 03 June 2020
https://informs.hw.ac.uk/2020/06/03/a-guide-to-library-and-it-support-for-remote-learning-and-research-2/
We have a large number of eResources including eBooks that are available for students to use while studying off campus.
To access eBooks, use Discovery and you will be able to view and read a wide selection.
Some eBooks only allow a limited number of users to view them at the same time.
Due to the demand at exam time, it is currently not possible to download eBooks in order to increase access for everyone. They can still be read online.
If you have any problems accessing the resources please contact libhelp@hw.ac.uk
Posted by cdonlan on 28 April 2020
https://informs.hw.ac.uk/2020/04/28/accessing-and-using-ebooks/
Free eResources for students and staff during the Covid-19 situation
While you are studying, teaching, and carrying out research off-campus, don’t forget that you can still access all of the Heriot-Watt University Library’s eResources.
A good place to start is by searching Discovery, the IS Guides on a wide range of subjects, and the A-Z of databases.
In addition to all the usual eResources, we are currently providing temporary access to a number of new resources. The providers of these resources have made them freely available to the academic community as part of their Covid-19 response. This includes resources across a wide range of HWU subject areas from engineering to fashion. Included are eJournals and eBooks that provide access to content from publishers like Bloomsbury, Elsevier, ICE, IOP, Springer and Cambridge University Press. More details can be found on the HWU website.
Students can also sign up for the VitalSource offer of seven free eTextbooks to use until 30th June – more details are available on the HWU website. This is in addition to the usual HWU eBooks, available from Discovery. It is also now possible for many of our eBooks to be accessed by more students at once than usual due to publisher goodwill at this difficult time.
To find out more about all of the extra resources temporarily available to staff and students visit the HWU website which will display the full list.
If you have any questions please email us at ISHelp@hw.ac.uk
Posted by cdonlan on 21 April 2020
https://informs.hw.ac.uk/2020/04/21/free-eresources-for-students-and-staff-during-the-covid-19-situation/
The Guide to Library and IT support for Remote Learning and Research includes information for learning and accessing resources while off-campus.
There are some very useful video screencasts of how to to use Discovery for accessing ebooks, ejournals and databases.
You can also sign up for Power Hours webinars and contact Liaison Librarians for help and support
Posted by cdonlan on 20 April 2020
https://informs.hw.ac.uk/2020/04/20/a-guide-to-library-and-it-support-for-remote-learning-and-research/
Due to the current situation, we have made some changes to the policies for book loans and returns.
All books that are currently on loan will auto-renew until at least September. This means that any books that you have borrowed will not become overdue and will not generate any fines. You will be able to keep the book until the beginning of next Semester.
Also, the option to request or reserve a book has been cancelled. This means that no books currently out on loan will be recalled in order to fulfil reservations which in turn avoids students having to return books to the Library.
If you require any further information, or have any questions, please email the Library Service Desk servicedesk@hw.ac.uk
Posted by cdonlan on 19 March 2020
https://informs.hw.ac.uk/2020/03/19/changes-to-library-book-loans/
If you have an IT or Library issue, request or enquiry, you can get help via our online Helpdesk system.
You can access it via the tile on the portal
Or by the link https://hwu.topdesk.net/tas/public/ssp/
which will take you to the Helpdesk home page and you can select the relevant service
You can also email ISHelp@hw.ac.uk and this will create a ticket in Helpdesk system
Posted by cdonlan on 18 March 2020
https://informs.hw.ac.uk/2020/03/18/it-and-library-help/
Some have a subject line of REFUND CONFIRMATION – Heriot-Watt University Student – and a link to claim a tax refund. Some are requesting bank details for refunds.
Do NOT click on the link in the email
If you think you have received a phishing email
Top tips to help you spot phishing emails
Posted by cdonlan on 10 March 2020
https://informs.hw.ac.uk/2020/03/10/phishing-emails-refund-confirmation-heriot-watt-university-student/
