Returning Library books

Semester is over, exams are done and it is the summer, so now is a good time to return any Library books that you still have out on loan from our Edinburgh Campus Library.

If you are still living in Edinburgh, then please bring any books to the Library during opening hours Monday to Friday 8:30am – 4:30pm. Or you can return them to the Book Return Box at the entrance to the Library at any time.

If you are living elsewhere in the UK then we can supply you with a pre-paid postage label for you to post the books back to the Library. Please contact us for more details at ServiceDesk@hw.ac.uk or 0131 451 3577



Heriot-Watt Nameserver Upgrades 29 May 2021

Information Services is performing a software upgrade to the main campus nameserver service, this weekend Sat 29th May 2021

There will be an ‘at risk’ period of 4 hours from 3pm BST which will affect all UK and global campuses.

This is the first phase an ongoing refresh cycle to replace our existing appliances. Users may experience a short delay in resolving internet names during this time.

We apologise for any inconvenience caused. Please contact the ISHelp@hw.ac.uk with any questions.

Using the Library during exam time – Edinburgh Campus

Although there have been some recent changes to Scottish Government guidelines and lockdown restrictions, the guidelines for using the Library have not changed.
Please be considerate to other students and staff in the Library by following these steps:

Study spaces
Book a study space through the Student Portal or direct at Resource Booker
In Resource Booker, you can filter to locate a study space with a PC and can filter on available times.
Please confirm your booking at the Service Desk on arrival at the library – bookings are provisional until confirmed
Please only book for the times you need for essential study and cancel if you change your mind.

ID cards
You must have your HWU ID card to access the Library.
You use your card to swipe in through the entry gates to the Library.
We cannot allow you access to the Library without your card.
If you have lost your card, please contact the Student Service Centre through the student portal.

Face coverings
Face coverings are essential at all times – when you’re moving about and also when you are sat at your seat studying.
It is still mandatory to wear a face covering in Libraries

Physical distancing
Only individual study is supported due to current guidelines.
We don’t have any group rooms or spaces available.
2m distancing must be observed including when coming in and out of the Library building
Study spaces are clearly marked with green YES or red NO and are numbered – see floor plans

Opening hours
Opening hours until the end of semester are:
Monday, Tuesday, Thursday, Friday 8:30am – 8:30pm
Wednesday 8:30am – 5:00pm
Saturday, Sunday 10:00am – 4:00pm

Check the website and social media for opening hours and any last minute changes

Security issue – Android Device users Scam Alert

There have been widespread reports of a new scam affecting Android users called “Flubot”

This is a text-message scam that infects Android phones and is spreading across the UK. The message – which pretends to be from a package delivery firm, prompts users to install a tracking app – but is actually a malicious piece of spyware.

Crucially, it can take over devices and spy on phones to gather confidential data, including things such as sensitive work information or online banking details.

It has been reported on BBC news https://www.bbc.co.uk/news/technology-56859091

If you receive a text message that looks like the one below:
IGNORE: Do not click any links.
DELETE: Remove the text from your phone

British Summer Time and Vision

The clocks in the UK move forward by 1 hour on Sunday 28th March 2021, from GMT to BST (GMT+1). This is how the move to BST will affect Vision.


Blackboard Collaborate Ultra
The time is taken from the end user’s computer’s local time zone for session start and end times. So the times should not be affected by the change to BST.


Turnitin Assignments
Turnitin will move to GMT+1 when the UK moves to BST so deadlines set in Turnitin in the UK should not be affected. Colleagues in Dubai and Malaysia may wish to check as Turnitin Assignments will use GMT+1 instead of GMT after Sunday.


Vision (Blackboard) Assignments, Tests, Adaptive Release
Vision is set to GMT and remains so for the whole year, even when the UK moves to BST. This will affect Tests, Standard Vision (not Turnitin Assignments), and Adaptive Release settings. Therefore an assignment, test or adaptive release rule set for say 10:00am (BST) should be set on Vision for 9:00am (GMT).


Please remind students of the change to UK time from Sunday. If they are outwith the UK, their country of residence may not practice Daylight Saving Time (or the dates may vary from the UK).

Library Study Space – approval for bookings

From Monday March 29th, there will be an extra approval step when booking study spaces.

Study spaces are limited due to the Covid19 restrictions and University and Government guidelines. The maximum number of spaces in the Library is 200 and these are for essential study. It is important that you only book the space for the number of hours that you need it and that you do show up. We have had a number of no shows which disadvantages other students.

The booking system will be same as usual – see information here but your booking will be provisional until you get to the Library and check in at the Service Desk. If you don’t turn up for your booking within an hour of the start time, it will be cancelled so that another student can book it.

Be vigilant for phishing and scam emails

Be vigilant for phishing and scam emails

We regularly receive reports from staff and students of suspicious emails e.g. false vaccination appointments, bogus HMRC tax refunds etc.
These can appear to be very believable and sophisticated and sometimes scammers can take names from university or company websites and then create other email accounts so the sender details look correct.

What to do:
If you think you have received a phishing email to your @hw.ac.uk account
Do not click on any links
Do not open any attachments
Don’t reply to the message

Information Services Help:
To notify Information Services of a phishing email, or you have concerns about whether an email is real or not,  please forward it to phishing@hw.ac.uk  and then delete it.


If you have received a phishing email, accidently clicked the link in it and provided your university credentials (username and password), please send an email to ishelp.hw.ac.uk for assistance.

Accounts that are suspected to be compromised will be blocked automatically for security purposes. 
If your account has been blocked because of this, please send an email to ishelp.hw.ac.uk for assistance.

Information Services are constantly working to make systems including emails as safe and secure as possible.
Planning is underway to implement Multi Factor Authentication for staff and then students to improve staff and student security and their data.

Top tips to help you spot phishing emails

(phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication).

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates or connected to newsworthy events
  • Check that you’re using a secure website when submitting credit card or other sensitive information.
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

Warning regarding Sci-Hub website and phishing attacks

Sci-Hub is an illegal website which poses serious security risks and should be avoided by University students and staff.
Police have warned against using websites, and Sci-Hub, in particular that allow users to illegally access scientific research papers. 

The Sci-Hub website will be blocked for accessing on campus but it is important that students and staff do not access the site from home or off campus.

Sci-Hub obtains the papers through a variety of malicious means, such as the use of phishing emails to trick university staff and students into divulging their login credentials. 
Sci Hub then use this to compromise the university’s network and download the research papers” 
The City of London Police’s Intellectual Property Crime Unit (PIPCU) press release

Edinburgh Campus Library – Opening Hours – Easter Break

The Edinburgh Campus Library will be open the following days and hours over the Easter Break, 1st April to 7th April.

Please remember to book a study space in advance via the student portal

Face coverings are mandatory at all times

Thursday 1st April – CLOSED

Friday 2nd April – CLOSED

Saturday 3rd April – 10:00am to 4:00pm

Sunday 4th April – 10:00am to 4:00pm

Monday 5th April – 10:00am to 4:00pm

Tuesday 6th April – 10:00am to 4:00pm

Wednesday 7th April – 10:00am to 4:00pm

Edinburgh Campus Library Opening hours March 2021

The Edinburgh Campus Library will be open the following hours until the end of March.
Occasionally, we have to change the opening hours at short notice due to staff availability so please check the website for any changes and also twitter HWU_IS

Monday 22nd March        8:30am – 6:00pm

Tuesday 23rd March        8:30am – 6:00pm

Wednesday 24th March 8:30am – 6:00pm

Thursday 25th March      8:30am – 8:30pm

Friday 26th March             8:30am – 8:30pm

Saturday 27th March       10:00am – 4:00pm

Sunday 28th March          10:00am – 4:00pm

Monday 29th March        8:30am – 6:00pm

Tuesday 30th March        8:30am – 6:00pm

Wednesday 31st March  8:30am – 5:00pm

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