Requesting a new PC or laptop (staff)

How to request new IT equipment including PCs and laptops provided and maintained by the university.  All computers to be used for University work or study should be requested through Information Services.

Requesting a new PC or laptop
TilezSelect the Helpdesk tile on the staff portal
or go to https://hwu.topdesk.net/tas/public/ssp/ 

Log in with your usual HWU username and password

The Helpdesk Home page will open

HomePagetilessmall

Select the Workspace tile
Then select the PCs and devices tile

PCs and devices small

There are three options for requesting a new PC, laptop, monitor, keyboard etc.
Within each option, there are details of the items that are available.
Once you have decided on your preferred option then ‘Add to cart’

Before you can confirm your order, you will need to fill in the details in the form including the cost code.  This means that we can capture the information that we need to process the order.

Standard Hardware requestsmall

Depending on which option you have chosen, an expected time for processing including installing will be displayed.
You will receive an acknowledgement and the link to your ticket.

acknowledge small
To check on the progress of your order and any other requests, faults or enquiries you have submitted, select the Track Tickets tile from the Home Page.

Track tickets

HWU IS Helpdesk – how to submit faults, requests and enquiries

How to use the HWU IS Helpdesk self service

  • Select the Helpdesk tile on the student or staff portal

    Helpdesk tiles

  • Select HWU Login
    Log in with your usual HWU username and password

    HWU login

  • The Home Page will open
    HomePagetilessmall
  • The tiles / icons are all Services apart from the first tile, which is the link to Track your submitted tickets
    To submit a ticket, select a Service tile, which will open to show the sub pages with sub services.
    On each page, there is information about the Service and links to forms to submit tickets for faults and requests.
  • It is possible to submit a ticket by emailing ISHelp@hw.ac.uk although submitting via the self service page via the portal is more efficient.
  • You can also telephone the IS Helpdesk on 0131 451 4045

Track your tickets with the IS Helpdesk

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.

Tilez

The user friendly, accessible interface enables you to submit tickets and use the Track Tickets tile to check on your requests, issues and enquiries.

Track tickets

Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

Cause to ‘celebrate’, as we ‘collaborate’ and ‘inspire’ to learn and make LinkedIn Learning ‘belong’ to us all

LinkedInLearningNewsScreen

Thursday 19 September 2019 marks the first Anniversary of the release of LinkedIn Learning at the University.

This service continues to grow from strength-to-strength with staff and student continuing to use it daily.

For our staff, it is an invaluable tool which encourages you to take a few minutes out of your day or week to learn something new, or perhaps you might want to use it to augment your course teaching?

For our students, we can see that you are using it to both complement and reinforce what you’re being taught as part of your course or using it as supplemental learning. Life, wellbeing and employability skills playing a key part.

Please remember you can access LinkedIn Learning from anywhere, anytime on any device, so it makes it easy to split your learning into convenient bite-size chunks.

To date, 14% of the University population have engaged with, and continue to do so, and it is our aim that this will grow until it is seen as an integral part of University life, whether you are a member of staff or a student and whatever your learning aims and motivations are.

If you haven’t heard of or delved into LinkedIn Learning yet, we promise you will not be disappointed. There are some 13,000+ courses and videos spanning technology, business and creative libraries, incorporating material from data science to interpersonal skills, from computer programming to well-being courses and life skills and much more.

But don’t take our word for it, dive in and explore this learning environment for yourself, you’ll never look back! Visit LinkedIn Learning today – available from myHWU.

If you have any questions about LinkedIn Learning please contact our IS Helpdesk.

We wish you all continued prosperity in your journey of learning.

Most Popular Courses (19 Sep 2018 – 13 Sep 2019)

1) Learning Python

2) Project Management Foundations (2016)

3) Excel 2016 Essential Training

4) Python for Data Science Essential Training

5) Microsoft Teams Essential Training

6) Cert Prep: Project Management Professional (PMP)

7) How to Use Linkedin Learning

8) Python Essential Training

9) Critical Thinking

10) Communicating with Confidence

11) Developing your Emotional Intelligence

12) Programming Foundations: Fundamentals (2011)

13) MATLAB 2018 Essential Training

14) Learning Data Analytics

15) Strategic Thinking

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.Tilez

The user friendly, accessible interface enables you to:

  • Track Tickets – check on your requests, issues and enquiries.
  • Workspace – get information on your PC, printer, user account and study space.
  • Email and Calendar – request mailbox access and report email issues.
  • Software and Applications – with one click, request software for university or personal devices.
  • Library Services – find out about library resources and also study space and facilities.
  • Learning and Teaching – access learning resources, information skills and study support
  • Accounts and Access – raise any problems with your user account or security issues
  • Connectivity – view connectivity information such as internet access, WiFi, VPN and telephony.

SSP (3)
Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

 

Wireless Services At Risk

Wireless Services At Risk 12:00 – 13:00
Wed 14th August
Edinburgh, Gala and Orkney Campuses

Information Services is upgrading the software on the Heriot-Watt wireless network beginning at 12 noon on Wednesday 14th August.

This is a necessary upgrade to support our colleagues in Orkney and fix some firmware bugs. There will be a period of risk of around 30 min, during which, ALL wireless services on the Edinburgh, Gala and Orkney campuses MAY be affected.

The maintenance period will affect all wireless services on campus.

Please contact the IS Helpdesk ISHelp@hw.ac.uk or 4045 to request any information relating to this upgrade. Information Services apologies for the short notice and potential disruption

 

Academic staff – call for reading list material

To ensure that the books needed for students are available at the start of semester one, we need to know about any items of recommended reading for your course (whether key texts or additional reading).  Please let us know as soon as possible  and by 9th August at the latest.

Please note, that if your reading list has no changes from last year you do not need to submit it again.

Please let us know about new books or new editions that you want, or if the number of students on your course has increased (we will then need your reading list and the number of students). If your course is completely new please submit your full reading list with plenty of time for us to provide all the books.  Please note that we will again be giving preference to eBook copies of titles where available as this provides access to all HWU students.

Books stock image

How to request recommended reading:

Edinburgh or Orkney Campuses

If books are needed at the Edinburgh or Orkney campuses please send your reading lists to libord@hw.ac.uk with the information below or use the book order form at https://www.hw.ac.uk/is/library-essentials/book-request.htm#top.

Via email – please send the following information:

  • Title and code of the course
  • Details of the items needed (as much information as possible is helpful, e.g., author, title, edition, ISBN, publisher, year)
  • Number of expected students
  • If an item is a key text
  • If the item is to be available as a three hour loan (rather than for week or standard loan (16 weeks))
  • If there is a reason to provide a print rather than an eBook copy.

Via the online form (for Edinburgh and Orkney campuses only currently):

Items on reading lists can also be requested using the book request form which is accessed from the link on the “Suggest a book” page . Please select ‘Yes’ from the drop down menu at the first question ‘Is the book on a reading list?’ and select your School or Institute at the bottom.

Dubai or Malaysia Campuses

If you also need copies of books to be available at the Dubai and/or Malaysia campuses please contact the libraries directly as they place their own orders for stock. They can be contacted at DubaiLibHelp@hw.ac.uk and MYLibrary@hw.ac.uk respectively.

Scottish Borders Campus

If books are for the Scottish Borders Campus please contact J.H.McIntyre@hw.ac.uk

IDL students

If books on your course are needed by IDL students please make sure that the books are available as eBooks before your list is given to students. We are happy to check for you to see if an eBook is available. Unfortunately not all titles are available as eBooks and IDL students have previously reported problems reading material recommended by staff. Please let me know if you want more information about this or to see if a title is available as an eBook.

ALP students

If titles on your course are needed by ALP students please be aware that we do not purchase books for ALP libraries and individual ALP libraries are responsible for their own purchasing. However ALP students do have access to our eResources so will be able to use any eBooks on reading lists.

Wider reading

To request books to support students’ wider reading for research, dissertations, theses, projects etc. please again use the request form link on the “Suggest a book” page  and select ‘No’ from the drop down menu at the first question ‘Is the book on a reading list?’ and select your School or Institute at the bottom. These items are automatically forwarded to the School’s Information Services Primary Contact (ISPC) for approval and will not be purchased until he or she has approved them.

Journal articles and book chapters

If you require online copies of book chapters or journal articles, this can be done through our digital copies service, please see https://www.hw.ac.uk/services/is/learning-teaching/technology/digital-copies-service.htm.

If you have any questions please contact Ellen Peacock, Acquisitions & Metadata Manager (e.peacock@hw.ac.uk Ext 3573)

New IS Helpdesk system – Going Live 16th July.

Next week sees the launch of our new online Information Services Helpdesk based on the TOPdesk system.
This new, upgraded service is available to all staff and students and will replace our current IT Helpdesk.  It will make it easier and more efficient for you to report faults, request access to a wide range of software and services and to order a new PC or device.

Where can I access the system?

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.Tilez

How it will help you?

The user friendly, accessible interface enables you to:

  • Track Tickets – check on your requests, issues and enquiries.
  • Workspace – get information on your PC, printer, user account and study space.
  • Email and Calendar – request mailbox access and report email issues.
  • Software and Applications – with one click, request software for university or personal devices.
  • Library Services – find out about library resources and also study space and facilities.
  • Learning and Teaching – access learning resources, information skills and study support
  • Accounts and Access – raise any problems with your user account or security issues
  • Connectivity – view connectivity information such as internet access, WiFi, VPN and telephony.

SSP (3)

We will post more information here on a daily basis.
If you have any questions or would like more information, please contact the IS Helpdesk by telephone on 4045 or email Claire Bond c.bond@hw.ac.uk

 

Congratulations to our quiz winner!

Congratulations to Ling Zhou who won the Library & IT quiz for the pre-sessional Passport students.   The Passport students spent the morning in group activities finding and using Library resources to support their assignments. The online quiz then tested the students’ knowledge of additional Library and IT services available to help.

Very well done to our quiz winner!

Passport quiz winner 2

 

Edinburgh Campus Library – summer opening hours

The final night of 24/7 opening of the Edinburgh Campus Library will be today, Thursday 16th May.  On Friday 17th May, the Library will close at 8:30pm.

Library Opening hours May – December 2019

Friday 17th May Closed at 8:30 pm
Sat 18th Sun 19th May Closed
Mon 20th May to Fri 26th July Open Mon – Fri 9:00am – 5:00pm
Mon 29th July to Fri 13th September Open Mon – Thurs 9:00am – 8:00pm

Open Fri 9:00am – 5:00pm

Mon 16th Sept – Thurs 20th December Open 24/7
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