Helpdesk Self Service – Staff Systems tile for HR, Payroll and Finance Systems

Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.

SSP Staff System

Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.

TOPdesk finance systems

It is possible to continue using the existing email addresses HRhelp@hw.ac.uk  or payrollhelp@hw.ac.uk  or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.

As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.

Track tickets

If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.

Tilez

 

Phishing emails – “Annual refund”

Phishing emails “Heriot-Watt University – Valuation Office Agency – Annual refund”

A high volume of phishing emails have been received by staff and students this afternoon.  Some are requesting bank details for refunds similar to the example below.

Do NOT click on the link in the email 

Phishing email example

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

Essential network maintenance and enhancements – Saturday 4th January 2020

Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).

This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.

Our apologies for any inconvenience caused during this time.

HWU IS Helpdesk – how to submit faults, requests and enquiries

How to use the HWU IS Helpdesk self service

  • Select the Helpdesk tile on the student or staff portal

    Helpdesk tiles

  • Select HWU Login
    Log in with your usual HWU username and password

    HWU login

  • The Home Page will open
    HomePagetilessmall
  • The tiles / icons are all Services apart from the first tile, which is the link to Track your submitted tickets
    To submit a ticket, select a Service tile, which will open to show the sub pages with sub services.
    On each page, there is information about the Service and links to forms to submit tickets for faults and requests.
  • It is possible to submit a ticket by emailing ISHelp@hw.ac.uk although submitting via the self service page via the portal is more efficient.
  • You can also telephone the IS Helpdesk on 0131 451 4045

Cause to ‘celebrate’, as we ‘collaborate’ and ‘inspire’ to learn and make LinkedIn Learning ‘belong’ to us all

LinkedInLearningNewsScreen

Thursday 19 September 2019 marks the first Anniversary of the release of LinkedIn Learning at the University.

This service continues to grow from strength-to-strength with staff and student continuing to use it daily.

For our staff, it is an invaluable tool which encourages you to take a few minutes out of your day or week to learn something new, or perhaps you might want to use it to augment your course teaching?

For our students, we can see that you are using it to both complement and reinforce what you’re being taught as part of your course or using it as supplemental learning. Life, wellbeing and employability skills playing a key part.

Please remember you can access LinkedIn Learning from anywhere, anytime on any device, so it makes it easy to split your learning into convenient bite-size chunks.

To date, 14% of the University population have engaged with, and continue to do so, and it is our aim that this will grow until it is seen as an integral part of University life, whether you are a member of staff or a student and whatever your learning aims and motivations are.

If you haven’t heard of or delved into LinkedIn Learning yet, we promise you will not be disappointed. There are some 13,000+ courses and videos spanning technology, business and creative libraries, incorporating material from data science to interpersonal skills, from computer programming to well-being courses and life skills and much more.

But don’t take our word for it, dive in and explore this learning environment for yourself, you’ll never look back! Visit LinkedIn Learning today – available from myHWU.

If you have any questions about LinkedIn Learning please contact our IS Helpdesk.

We wish you all continued prosperity in your journey of learning.

Most Popular Courses (19 Sep 2018 – 13 Sep 2019)

1) Learning Python

2) Project Management Foundations (2016)

3) Excel 2016 Essential Training

4) Python for Data Science Essential Training

5) Microsoft Teams Essential Training

6) Cert Prep: Project Management Professional (PMP)

7) How to Use Linkedin Learning

8) Python Essential Training

9) Critical Thinking

10) Communicating with Confidence

11) Developing your Emotional Intelligence

12) Programming Foundations: Fundamentals (2011)

13) MATLAB 2018 Essential Training

14) Learning Data Analytics

15) Strategic Thinking

Wireless Services At Risk

Wireless Services At Risk 12:00 – 13:00
Wed 14th August
Edinburgh, Gala and Orkney Campuses

Information Services is upgrading the software on the Heriot-Watt wireless network beginning at 12 noon on Wednesday 14th August.

This is a necessary upgrade to support our colleagues in Orkney and fix some firmware bugs. There will be a period of risk of around 30 min, during which, ALL wireless services on the Edinburgh, Gala and Orkney campuses MAY be affected.

The maintenance period will affect all wireless services on campus.

Please contact the IS Helpdesk ISHelp@hw.ac.uk or 4045 to request any information relating to this upgrade. Information Services apologies for the short notice and potential disruption

 

New year, new you …

Want to learn new skills this year? Perhaps you want to become a Photoshop Pro, an awesome photographer or even learn how to play an instrument? Remember LinkedIn Learning isn’t just for IT skills:

  • collection of paint brushesIf you’ve got a new camera or phone for Christmas you’ll find lots of videos and courses to help improve your photography skills.
  • If you want to take up a creative hobby, LinkedIn Learning can help with painting, drawing, and animation.
  • Or if your new year’s resolution is to better understand social media, you can find short courses on twitter and Instagram.

It’s quick and easy to access LinkedIn Learning courses from any device — anytime and anywhere.

If you have problems accessing LinkedIn Learning please contact IT helpdesk on +44 (0) 131 451 4045 or email ithelp@hw.ac.uk

lil1

Introducing BrowZine – the journal browsing tool

Our new tool allows you to find and browse scholarly journals that we subscribe to in your subject area and keep up to date with the latest research.

Access Browzine directly from the “Browse Journals” link on the Discovery home page, or select “Browse articles in this journal” from search results. 

screendshot of search results on Discovery with 'Browse articles in the journal' link

Then browse journals in your subject areas and register for an account to add journals to your ‘Bookshelf’. You can also download an app for iOS and Android, which will alert you when new issues of the journals on your bookshelf are available.   

Picture of BrowZine home page

Heriot-Watt secures Cyber Essentials Plus accreditation #InformationServices

We have recently been awarded Cyber Essentials Plus accreditation in information security following an audit by a Scottish Government approved assessment body, ID Cyber Solutions.

The UK government scheme, which is specifically designed for public sector organisations in the UK, is a globally recognised certification that serves as a kite mark for industries around the world and is increasing becoming a requirement for research funders.

Receiving the certification is testament to our commitment to cyber security. It is also a demonstration of our commitment to continuous process improvement and safeguarding data

Kathy McCabe, Global Director Information Services

The certification covers the entire range of IT services provided within the university. It includes an assurance framework and a set of security controls to protect information from threats coming from the internet. Cyber Essentials Plus includes additional independent testing which requires an on-site technical assessment.

We achieved accreditation by the 31st October 2018 target date set out by the Scottish Government as part of its Cyber Resilience Strategy for Scotland, making it the largest Scottish University of our size and complexity to achieve the CE+ certification to date.

Kathy McCabe, Global Director of Information Services labelled the certification a huge achievement and an absolute credit to the teams involved”, saying it was the “culmination of many thousands of hours of work undertaken by an institution-wide team of dedicated colleagues.”

She added: “Receiving the certification is testament to our commitment to cyber security. It is also a demonstration of our commitment to continuous process improvement and  safeguarding data. But more than that, it provides the necessary accreditation to access funding from a range of funders, a proactive step giving Heriot-Watt an advantage over other HEIs/competitors.” 

Congratulations to everyone involved.

Cyber-EssentialsPlus-forweb (1)

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