New chatbot feature in Collaborate Ultra

Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.

New training events from Information Services

IS will be running a number of training events over the coming weeks covering

  • Turnitin
  • Using Microsoft Sway to develop interactive materials
  • Using Microsoft Stream for hosting and sharing video content
  • Microsoft Forms
  • Top tips for creating great video content

To view the schedule and book a place on one of the sessions, follow this link http://bit.ly/infoservicestraining

Staff training sessions – Vision, Turnitin and Collaborate Ultra

Learning Teaching and Enhancement Services (LTES) staff will be running more training sessions on Vision, Turnitin and Collaborate Ultra to help staff  prepare for teaching in Semester 2.
These will be appropriate for all staff whether you are new to using these tools or require a refresher session. to book please go to the following link:

https://hw.ac.libcal.com/calendar/istraining

Key Server – remote access to on campus software

Key Server remote access connects you to an on-campus PC via your own device. When you are connected, you can access software that is usually only available when you are on campus.
Details of how to connect to Key Server can be found on the Information Services webpages including video guides
Log in using your Heriot-Watt username and password at https://keyserver.hw.ac.uk/login


Library and IT support for Remote Learning and Research

For information and support for remote learning and research, please check out the Remote learning guide

 

HW_Discovery_Update

Track your tickets with the IS Helpdesk

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.

Tilez

The user friendly, accessible interface enables you to submit tickets and use the Track Tickets tile to check on your requests, issues and enquiries.

Track tickets

Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

Cause to ‘celebrate’, as we ‘collaborate’ and ‘inspire’ to learn and make LinkedIn Learning ‘belong’ to us all

LinkedInLearningNewsScreen

Thursday 19 September 2019 marks the first Anniversary of the release of LinkedIn Learning at the University.

This service continues to grow from strength-to-strength with staff and student continuing to use it daily.

For our staff, it is an invaluable tool which encourages you to take a few minutes out of your day or week to learn something new, or perhaps you might want to use it to augment your course teaching?

For our students, we can see that you are using it to both complement and reinforce what you’re being taught as part of your course or using it as supplemental learning. Life, wellbeing and employability skills playing a key part.

Please remember you can access LinkedIn Learning from anywhere, anytime on any device, so it makes it easy to split your learning into convenient bite-size chunks.

To date, 14% of the University population have engaged with, and continue to do so, and it is our aim that this will grow until it is seen as an integral part of University life, whether you are a member of staff or a student and whatever your learning aims and motivations are.

If you haven’t heard of or delved into LinkedIn Learning yet, we promise you will not be disappointed. There are some 13,000+ courses and videos spanning technology, business and creative libraries, incorporating material from data science to interpersonal skills, from computer programming to well-being courses and life skills and much more.

But don’t take our word for it, dive in and explore this learning environment for yourself, you’ll never look back! Visit LinkedIn Learning today – available from myHWU.

If you have any questions about LinkedIn Learning please contact our IS Helpdesk.

We wish you all continued prosperity in your journey of learning.

Most Popular Courses (19 Sep 2018 – 13 Sep 2019)

1) Learning Python

2) Project Management Foundations (2016)

3) Excel 2016 Essential Training

4) Python for Data Science Essential Training

5) Microsoft Teams Essential Training

6) Cert Prep: Project Management Professional (PMP)

7) How to Use Linkedin Learning

8) Python Essential Training

9) Critical Thinking

10) Communicating with Confidence

11) Developing your Emotional Intelligence

12) Programming Foundations: Fundamentals (2011)

13) MATLAB 2018 Essential Training

14) Learning Data Analytics

15) Strategic Thinking

Top ten courses on LinkedIn Learning

Screenshot of a PowerPoint Quick Tips course on LinkedIn Learning.All staff and students at Heriot-Watt now have access to LinkedIn Learning, a collection of 12,000+ digital courses on business, creative and management topics.  LinkedIn Learning provides personalised course recommendations based on your interests, skillset, experience and goals, delivered by industry experts with real-world experience.

The current top ten courses at Heriot-Watt are:

  1. Learning C#
  2. How to use LinkedIn Learning
  3. Learning Java
  4. Learning Python
  5. Python for Data Science Essential Training
  6. Communication within Teams
  7. Developing Your Emotional Intelligence
  8. Project Management Foundations
  9. Strategic Thinking
  10. Python Essential Training

LinkedIn Learning covers a huge range of topics, such as app development; Microsoft Office; entrepreneurship; social media marketing; photography and many more.  You can access LinkedIn Learning online or via the Heriot-Watt portal.

Skype, Phones and Videoconferencing

Our successful transition earlier this year from on-campus email, calendars and address-books to Microsoft’s cloud-based Office365 system was intended to ensure that these critical services are available to HWU students and staff globally, from any device, 24 x 365.

Additionally, access to web-based versions of Word, Excel and Powerpoint, and the right to install full versions of these on our own devices, ensures that all HWU students and staff can create, view and share documents globally. See our Summer 2016 Power Hours programme for more information about getting the best from these applications.

New applications are also bundled into Office365, with new additions planned by Microsoft all the time – see http://fasttrack.microsoft.com/roadmap  for details. The application which has seen the fastest take-up across HWU is Skype-for-Business, an enterprise-strength version of the free application we’ve used for years to keep in touch with distant friends and relatives.

Skype-for-Business’s potential for learning, teaching, research and administration across our global University is immense, but there are practical limits which emerge most commonly when communicating with people who are not on HWU campuses, with their high-speed connections to the Internet.

Internet Links June 2016

We find that each device in a Skype-for-Business videoconference needs at least 1mb/s of download and upload bandwidth to each and every other device in the call. This is particularly challenging for mobile phones, whether on 3G/4G or shared WIFI connections, and even more so when more than 2 nodes are connected.

Skype bandwidth 2

I’ve just checked the download and upload bandwidth available to my mobile phone, sitting in the Edinburgh Campus Library, out of Semester on a sunny Friday afternoon:

Mobile Bandwidth

As you can see, participating in more than a 1:1 videoconference would be impossible, and even that is marginal.

Turning on my phone’s WIFI and connecting to the global Eduroam service, with very few people about I can get 37mb/s download and 7mb/s upload, so I could potentially participate in the following teleconference:

Skype bandwidth 3

However, new devices connecting to WIFI near to me, or additional participants joining the meeting, would reduce (and could exhaust) the bandwidth available to me,  causing me problems.

Please note that these practical limits are nothing to do with Office365 or Skype-for-Business. Whichever software you use to videoconference between PCs, tablets and mobile phones, you’ll need these amounts of bandwidth available for reliable participation. As mentioned above, problems between on-campus participants are relatively rare.

So, what can you do to ensure that videoconferences using Skype-for-Business are always successful and productive?

  • Use wired connections rather than WIFI whenever possible, but if impossible, use WIFI rather than 3G/4G mobile broadband.
  • Prepare and practise well before any crucial conference:
    • Ensure that all participants have the correct software installed, have read its instructions and practised making calls and being called
    • Check that all participants have Internet connections that are reliable and fast enough.
    • Check that every camera, microphone and loudspeaker (or headset) are correctly adjusted
  • Work out your “Plan B” in advance, and share it with all participants. This might include:
    • Agreeing to blank cameras and mute microphones whenever possible if network capacity is problematic for any participant.
    • Having a conventional telephone/speakerphone available, with its dial-in number known to all.
    • Sharing all participant email addresses to allow asynchronous communication and content sharing.
  • Speak to the Information Services Audio Visual team who, with many years of videoconferencing experience, will be able to give you expert advice on getting the best possible results.

Presidion (SPSS) Academic Portal

The Presidion Academic Portal a newly launched tool for both students and lecturers.

The portal provides training, videos, tutorials, faqs etc to help you get started using SPSS.

SPSS

To register to access the portal (students and lecturers)

  1. Go to presidion.com/academic-portal
  2. Click on “Not a member? Register
  3. Fill out the form using your HWU email address
  • An email will be sent to the email address entered allowing you to verify your account
  1. Click on the link provided to verify the email and you will be sent your registration details

You are automatically (regardless of whether you registered as a student or a lecturer) granted student access

For students, the registration process ends here.

Lecturers

If you are a lecturer, you need to provide proof that you are a lecturer before being granted lecturer access.

This can be anything from a link to the HWU website with your information displayed on it, to an email from your Head of Department confirming that you are indeed a lecturer.

Once Presidion receive this information they will change your user status to lecturer (but in the meantime you can log in with student access).

Feedback

There is a feedback area in the portal so that you can let Presidion know what you think of the service, suggest improvements etc.

We would also be interested to hear any comments that you have about the portal – let us know by emailing ithelp@hw.ac.uk.

We hope you find it useful.

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