Skills Hub webinars and classes

The new Skills Hub classes are now open for booking.

This semester we’re offering webinars (open to students from any campus including Orkney and Independent Distance Learners) and face-to-face classes at Dubai, Edinburgh, Malaysia and Scottish Borders Campus.

You can learn how to find quality information for assignments, brush up on your citing and referencing skills, or improve your academic writing. There’s also advice on topics like coping with your reading list, avoiding procrastination, and designing academic posters.

Microsoft Office webinars include Excel pivot tables, Word page layouts and numbering, introduction to OneNote and many more.

These are just a few of the topics – the full calendar is online at https://go.hw.ac.uk/SkillsHubClasses

If you prefer to learn in your own time, you can find videos and written help on the Skills Hub website, and one-to-one advice is available from Liaison Librarians and Effective Learning Advisors. Training for staff is listed on the IS Training calendar.

Staff training workshops from Information Services – book your place now.

Information Services will be running a number of training workshops for staff in the coming months.
To view the full calendar and book your place on any of the sessions, visit https://bit.ly/infoservicestraining

Workshops topics include:

  •  Introduction to Collaborate Ultra
  • Stream – Managing your content
  • Teams – The latest updates
  • Video and podcast creation
  • An introduction to Padlet
  • An introduction to using Turning Point
  • SharePoint Hub administrator


We look forward to welcoming you to these sessions.

IS has also created a new SharePoint site which is packed with lots of useful guidance on Collaborate, Stream, E-books, Office 365 and much more.
Click here to access the IS Training site

Collaborate Ultra update – how to run large scale sessions with more than 250 participants in Collaborate Ultra.

Collaborate Ultra has a limit of 250 attendees. Staff can increase this limit to 500 attendees by following these simple steps:

How to set up a large scale session:

1) Create the session as you normally would.

2) Click on the cog to enter the session settings menu.
3) Scroll down until the bottom of the page, where you will see the ‘Large scale session 250+’ option. Tick the box to enable 250+ attendees.

Please note: If a live session has more than 250 attendees in it, the option of breakout groups is unavailable.

For events larger than 500 attendees, Information Services recommends scheduling a Teams Live Event.

For more information on using Collaborate Ultra, visit
https://heriotwatt.sharepoint.com/sites/istraining/SitePages/Collaborate-Ultra.aspx

For more information on how to schedule a Teams Live Event visit
https://heriotwatt.sharepoint.com/sites/is-audiovisual/SitePages/User-Guides.aspx#microsoft-teams-live-events-user-guides

To book onto live training on Collaborate Ultra and other applications, please visit the IS Training Calendar
https://bit.ly/infoservicestraining

New chatbot feature in Collaborate Ultra

Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.

New training events from Information Services

IS will be running a number of training events over the coming weeks covering

  • Turnitin
  • Using Microsoft Sway to develop interactive materials
  • Using Microsoft Stream for hosting and sharing video content
  • Microsoft Forms
  • Top tips for creating great video content

To view the schedule and book a place on one of the sessions, follow this link http://bit.ly/infoservicestraining

Staff training sessions – Vision, Turnitin and Collaborate Ultra

Learning Teaching and Enhancement Services (LTES) staff will be running more training sessions on Vision, Turnitin and Collaborate Ultra to help staff  prepare for teaching in Semester 2.
These will be appropriate for all staff whether you are new to using these tools or require a refresher session. to book please go to the following link:

https://hw.ac.libcal.com/calendar/istraining

Key Server – remote access to on campus software

Key Server remote access connects you to an on-campus PC via your own device. When you are connected, you can access software that is usually only available when you are on campus.
Details of how to connect to Key Server can be found on the Information Services webpages including video guides
Log in using your Heriot-Watt username and password at https://keyserver.hw.ac.uk/login


Library and IT support for Remote Learning and Research

For information and support for remote learning and research, please check out the Remote learning guide

 

HW_Discovery_Update

Track your tickets with the IS Helpdesk

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.

Tilez

The user friendly, accessible interface enables you to submit tickets and use the Track Tickets tile to check on your requests, issues and enquiries.

Track tickets

Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

Cause to ‘celebrate’, as we ‘collaborate’ and ‘inspire’ to learn and make LinkedIn Learning ‘belong’ to us all

LinkedInLearningNewsScreen

Thursday 19 September 2019 marks the first Anniversary of the release of LinkedIn Learning at the University.

This service continues to grow from strength-to-strength with staff and student continuing to use it daily.

For our staff, it is an invaluable tool which encourages you to take a few minutes out of your day or week to learn something new, or perhaps you might want to use it to augment your course teaching?

For our students, we can see that you are using it to both complement and reinforce what you’re being taught as part of your course or using it as supplemental learning. Life, wellbeing and employability skills playing a key part.

Please remember you can access LinkedIn Learning from anywhere, anytime on any device, so it makes it easy to split your learning into convenient bite-size chunks.

To date, 14% of the University population have engaged with, and continue to do so, and it is our aim that this will grow until it is seen as an integral part of University life, whether you are a member of staff or a student and whatever your learning aims and motivations are.

If you haven’t heard of or delved into LinkedIn Learning yet, we promise you will not be disappointed. There are some 13,000+ courses and videos spanning technology, business and creative libraries, incorporating material from data science to interpersonal skills, from computer programming to well-being courses and life skills and much more.

But don’t take our word for it, dive in and explore this learning environment for yourself, you’ll never look back! Visit LinkedIn Learning today – available from myHWU.

If you have any questions about LinkedIn Learning please contact our IS Helpdesk.

We wish you all continued prosperity in your journey of learning.

Most Popular Courses (19 Sep 2018 – 13 Sep 2019)

1) Learning Python

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3) Excel 2016 Essential Training

4) Python for Data Science Essential Training

5) Microsoft Teams Essential Training

6) Cert Prep: Project Management Professional (PMP)

7) How to Use Linkedin Learning

8) Python Essential Training

9) Critical Thinking

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11) Developing your Emotional Intelligence

12) Programming Foundations: Fundamentals (2011)

13) MATLAB 2018 Essential Training

14) Learning Data Analytics

15) Strategic Thinking

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