HWU Edinburgh Campus Library – closing 20th March

Due to the developing COVID-19 situation, the Edinburgh Campus Library will close at 4:30pm (GMT) on Friday 20th March 2020 until further notice.

Alternative study spaces are available at the Learning Commons in the main University building (Hugh Nisbet building).

All Library books will auto-renew until at least September and will not become overdue nor generate fines.

Please check out our Information Services website https://www.hw.ac.uk/services/information-services.htm for access to thousands of online resources.

If you require any help or further information, please email ISHelp@hw.ac.uk or servicedesk@hw.ac.uk and follow our social media channels Facebook Twitter

We apologies for any inconvenience and thank you for your co-operation.

Library 20 3

Changes to Library book loans

Due to the current situation, we have made some changes to the policies for book loans and returns.

All books that are currently on loan will auto-renew until at least September.  This means that any books that you have borrowed will not become overdue and will not generate any fines.  You will be able to keep the book until the beginning of next Semester.

Also, the option to request or reserve a book has been cancelled.  This means that no books currently out on loan will be recalled in order to fulfil reservations which in turn avoids students having to return books to the Library.

Books 3

If you require any further information, or have any questions, please email the Library Service Desk servicedesk@hw.ac.uk

 

 

IT and Library Help

If you have an IT or Library issue, request or enquiry, you can get help via our online Helpdesk system.

You can access it via the tile on the portal

Helpdesk tiles

Or by the link https://hwu.topdesk.net/tas/public/ssp/

which will take you to the Helpdesk home page and you can select the relevant service

Helpdesk SSP

You can also email ISHelp@hw.ac.uk and this will create a ticket in Helpdesk system

 

Phishing emails – ‘REFUND CONFIRMATION – Heriot-Watt University Student’

We have had reports of staff and students receiving phishing emails this afternoon. 

Some have a subject line of  REFUND CONFIRMATION – Heriot-Watt University Student – and a link to claim a tax refund.  Some are requesting bank details for refunds.  

Do NOT click on the link in the email 

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

Upgrade of S: Drive – 28th Feb 17:00 GMT

Information Services will be migrating the S: drive to a new location in order to improve the service. This change will utilise new IT infrastructure that will offer a faster, robust and more secure platform.
Access to the S: drive should be considered “at risk” from Friday 28th February 17:00 – Monday 2nd March 9:00 GMT. 
During the switch over all data on the S: drive will be secure.

For those users with managed desktops/laptops the new path to the S: drive will automatically be updated, however Recent Documents and Shortcuts to the old S: drive locations will no longer work and will need to be recreated.

For those on unmanaged machines you will need to remap the S: drive from the current location \\netapp04b\HWShare to \\HWSHARE\hwshare

Please contact ISHelp@hw.ac.uk if you have any questions

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation

 

Requesting offsite journals and theses

We do have some journals and theses that are held in offsite storage and these can be requested as and when needed.
After searching in Discovery  , you find that the journal article you need is held offsite, you will see this information in request options which means you need to fill in a form to retrieve the journal.
Request options
Previously, the form has been a paper form at the Library Service Desk, but now we have introduced an online form.

You can access the form via the student or staff portal or by following the link

How to request offsite journals

If you have any problems with the form or have any other enquiries, please contact the Library Service Desk on 0131 451 3577 or teh IS Helpdesk on 0131 451 4045 or email ISHelp@hw.ac.uk

 

 

Where to find books in the Library #edincampuslib

The book collection is located over three floors of the Library.  They are shelved by class mark so when you search for a book in Discovery  there will be a shelf number next to the book details.  For example 658.02 SIRShelf mark

If you click on the Map it button, it will show where about in the Library you can find the book.

Map it 3

The location of the books by shelf mark on each floor are:

Book locations 2020

If you need help finding any book in the Library, please ask at the Library Service Desk

Helpdesk Self Service – Staff Systems tile for HR, Payroll and Finance Systems

Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.

SSP Staff System

Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.

TOPdesk finance systems

It is possible to continue using the existing email addresses HRhelp@hw.ac.uk  or payrollhelp@hw.ac.uk  or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.

As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.

Track tickets

If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.

Tilez

 

Phishing emails – “Annual refund”

Phishing emails “Heriot-Watt University – Valuation Office Agency – Annual refund”

A high volume of phishing emails have been received by staff and students this afternoon.  Some are requesting bank details for refunds similar to the example below.

Do NOT click on the link in the email 

Phishing email example

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

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