Information Services Allen McTernan Building Uninterruptible Power Supply (UPS) Maintenance – 17th 18th December

Information Services Allen McTernan Building Uninterruptible Power Supply (UPS) Maintenance

As part of our ongoing infrastructure maintenance schedule, we are required to replace the batteries in the main data centre UPS, which provides backup power to the majority of services housed in Allen McTernan, in the event of a power outage.
This work will take place on the 17th December and will last one working day.
Whilst this work is ongoing the existing services will be powered directly from the mains supply, but we will have no battery backup in the event of a mains power failure.
Services should therefore be considered at risk during Monday the 17th and Tuesday the 18th of December.
All services run from Allen McTernan should be backed up in advance of this date.

Any questions, please submit a ticket to the Help Desk ITHelp@hw.ac.uk

Study space for exam revision – Edinburgh Campus

There is study space available across the Edinburgh Campus from Friday 30th November to Friday 14th November 2018.
The Library will continue to be open 24/7 up until 8:30pm on Friday 14th December.

Study space revision

 

Heriot-Watt secures Cyber Essentials Plus accreditation #InformationServices

We have recently been awarded Cyber Essentials Plus accreditation in information security following an audit by a Scottish Government approved assessment body, ID Cyber Solutions.

The UK government scheme, which is specifically designed for public sector organisations in the UK, is a globally recognised certification that serves as a kite mark for industries around the world and is increasing becoming a requirement for research funders.

Receiving the certification is testament to our commitment to cyber security. It is also a demonstration of our commitment to continuous process improvement and safeguarding data

Kathy McCabe, Global Director Information Services

The certification covers the entire range of IT services provided within the university. It includes an assurance framework and a set of security controls to protect information from threats coming from the internet. Cyber Essentials Plus includes additional independent testing which requires an on-site technical assessment.

We achieved accreditation by the 31st October 2018 target date set out by the Scottish Government as part of its Cyber Resilience Strategy for Scotland, making it the largest Scottish University of our size and complexity to achieve the CE+ certification to date.

Kathy McCabe, Global Director of Information Services labelled the certification a huge achievement and an absolute credit to the teams involved”, saying it was the “culmination of many thousands of hours of work undertaken by an institution-wide team of dedicated colleagues.”

She added: “Receiving the certification is testament to our commitment to cyber security. It is also a demonstration of our commitment to continuous process improvement and  safeguarding data. But more than that, it provides the necessary accreditation to access funding from a range of funders, a proactive step giving Heriot-Watt an advantage over other HEIs/competitors.” 

Congratulations to everyone involved.

Cyber-EssentialsPlus-forweb (1)

PC lab availability Edinburgh Campus

Just a quick reminder that it is possible to check PC lab availability online across the Edinburgh Campus.  This will be especially useful in the next few weeks as the PC lab on the top floor of the Library will be closed for refurbishment.

Some of the rooms may be used for teaching, so please check the Edinburgh campus teaching timetable. Some also have restricted access – see the table key for details.

Data is accurate to within ten minutes – please report any PCs in an unusable condition to ithelp@hw.ac.uk (x4045).

PC availability within Edinburgh Campus labs

PC lab availability

Printers in the Library (Edinburgh Campus)

The printers / MFDs have been moved from the top floor (Floor 3) in order to prepare that area for refurbishment.

The new locations are:

Ground Floor – Black & white printer – in the new study area immediately as you go in the door on the left.

Floor 1 – Black & white printer and colour printer – in the new print area adjacent to the Service Desk

Floor 2 – Colour printer – in the silent PC lab

If you need any help please ask at the Service Desk

Remember to exit and log out when you have finished printing.

There are also MFDs in Learning Commons 1 and Learning Commons 2

 

cof

 

Extended Opening hours – Library – Edinburgh Campus #edincampuslib

Today, Monday 30th July, is the start of our extended opening hours for exam resit study.
The Edinburgh Campus Library will be open Monday to Thursday 9:00am – 8:00pm and Friday 9:00am – 5:00pm.
This will continue until the beginning of semester when 24/7 opening will begin.

Opening hours summer 2018

The Library is in the middle of a major refurbishment programme and we have a new entrance and Service Desk.  You will need your student / staff ID card in order to enter the Library.

Entrance turnstiles

 

 

HWU Vision Upgrade – July 2018

Information Services are upgrading Vision this summer and making a move to a cloud solution (SaaS) which involves some system downtime (with a ‘read only’ version still available).
The essential planned downtime of Vision will be from 0:00 BST 13/07/2018 until 14:00 18/07/2018.
In the future, the University will benefit from (almost) no downtime when managing upgrades.

There will be no immediate change to the user experience for students and colleagues (We will continue to use Learn with the Original Experience) but the look and feel will be updated and the ongoing updates will improve user experience.

Deletion of old Vision courses

As part of the migration of Vision to the cloud, there will be a clean-up and deletion of old Vision courses some dating back to 2005.

The course IDs outlined below will be deleted during the migration on 13/07/2018.  It is an easy process to download the course files in a zipped package or move the files to another course. Instructions available on Blackboard Help.

Course IDs to be deleted:

  • _2005-2006
  • _2006-2007
  • _2007-2008
  • _2008-2009
  • _2009-2010
  • _2010-2011
  • _2011-2012
  • _2012-2013
  • _2013-2014

Apologies for the disruption and thanks for your patience.

For more information or any questions about the upgrade, please contact Caroline Dobson, Information Services.

‘Payment submitted’ – spam and phishing emails

Phishing emails with ‘Payment submitted’  in the subject line similar to those below are doing the rounds – please beware

spam emailIf you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • forward the email to abuse@hw.ac.uk
  • delete it

Library opening hours – Easter weekend #edincampuslib

The Library at our Edinburgh Campus will be open over the Easter weekend – Friday 30th March to Monday 2nd April inclusive.  The library will be staffed as usual so we will be around to answer enquiries.  The study spaces will be available and PCs, printers and self-service book issue and return.

The entrance to the Library is still via the temporary entrance to the left of the main entrance and along the ground floor corridor and up the main staircase.  The lift has been out of order and we are working with Estates to get it fixed as soon as possible.  Please ask at the Service Desk if you have any problems.

Maintenance work to the water supply will take place on Good Friday 30th March between 6:00am – 12:00 noon in the Library building.  There should be enough water stored to still be able to use the toilets.  The water fountain will not be available.
Other toilet facilities will be available in the main University building and the Learning Commons between 10:00am – 2:00pm.

 

 

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