New chatbot feature in Collaborate Ultra

Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.

Good news – extra budget for eBooks

Information Services are delighted to have been allocated additional budget to purchase more access to eBooks.

Responsive Blended Learning means more emphasis on access to electronic resources and in particular electronic copies of textbooks. In our libraries we are conscious that we cannot provide you with access to print textbooks as we have in the past. This welcome investment in our library collections allows us to buy more titles, and more copies, for more access to the eBooks which you need for your studies and take home exams.

We are working from semester one  reading lists to buy the titles you will need for your exam revision and take-home exams right now. These will all be accessible through Discovery. We know that there are different platforms and permissions around using these eBooks, so will make as much information as we can available here to help you.

Please get in touch if you have any problems through ISHelp@hw.ac.uk

We are also looking ahead to semester two, working through all the reading lists we have received so far, to ensure the textbooks you need for your studies are available for you.

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