Feedback about the Library refurbishment #edincampuslib

The Library refurbishment project is now complete and we have four floors of brilliant study spaces.  We have had positive feedback about the improvements but we’re always keen to hear what you think about the Library.

We have a ‘Happy or Not’ terminal at the Library exit across from the Service Desk.
Last week, we had 92% positive feedback!  Please let us know what you think

 

Track your tickets with the IS Helpdesk

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.

Tilez

The user friendly, accessible interface enables you to submit tickets and use the Track Tickets tile to check on your requests, issues and enquiries.

Track tickets

Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

Activating ID cards to access the Library – Edinburgh Campus

Starting from Tuesday 23rd April we have been activating student and staff ID cards for entry to the Library.  The entrance gates (turnstiles) have been in place since last year as part of the Library refurbishment but they have been set in offline or local mode.  We are now able, due to additional software, to update the gates to online mode.  This means that only HWU student and staff ID cards will be valid and these cards must be updated at the Library Service Desk.  This process will only take 2 minutes per person.
We will start activating the cards from Tuesday 23rd April while keeping the gates in offline mode to ensure everyone has a chance to enter the Library as usual and bring their card to be activated.  From Monday 6th May, the gates will be changed to online mode and only activated HWU ID cards will allow entry.  We will not refuse entry to the Library for anyone, but would appreciate it if you could come and have your ID card activated as soon as possible.  Your co-operation is appreciated.

 

Edinburgh Campus Library – Floor 3 opening – Tuesday 16th April

The newly refurbished Floor 3 of our Edinburgh Campus Library is opening tomorrow Tuesday 16th April at 9:00am.

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Check out the latest details of the Library Refurbishment ‘What’s Happening‘ and ‘Transforming Your Library”

What’s happening with the Library refurbishment #edincampuslib

Update on the HWU Edinburgh Campus Library refurbishment project.   

Phases 5 – Floor 2 and the East Stairs
We are now in the final phase of the Library refurbishment project which is mainly work on Floor 2 of the Library building.  It has involved demolition and building work and the installation of new windows and floors.  There are a variety of study rooms and study areas being constructed and new shelving for the book stock.
The completion date for this phase of the refurbishment is the beginning of September.

Remedial work
There is also some remedial taking place to work on other floors that have been refurbished.  During July and August, ceiling tiles will be removed on Floor 1 to replace vents and ducts for fire safety purposes.  This will not involve any closure of student study space on Floor 1 although sections may be out of use for short periods of time.
Similar remedial work will take place on the Ground Floor during August and September and the area will be out of use during this time.
A book fetching service  will be operating to retrieve books from the Ground Floor during this time – please ask at the Library Service Desk.

Flooding damage
After the flooding last week on campus, there was some damage to the floors on the Ground Floor.  Work is underway to dry out the area and replace carpets so the area is not accessible at the moment.  Please ask at the Service Desk for the book fetching service.

 

ID cards for access through the entry gates to the Library  have been activated for current students as they have come into the Library building.

Student lockers are available in the Library – details at the Service Desk and these will be issued via the Library Management System in the same way as books.

The Library is currently open 9:00 – 5:00 Monday to Friday

Any questions or for more information, ask at the Service Desk at the Edinburgh campus library or contact us by email or phone
https://www.hw.ac.uk/is/contactvisit-us.htm

Relocation of book stock – Edinburgh Campus Library

Relocation of book stock in the Edinburgh Campus Library

From Monday 1st April 2019, as part of the Library Refurbishment Project, there will be a number of book moves within the Library and to offsite storage.
We are working to ensure that access to the print book collection continues at this time and have put additional services in place to support this.

  • Books with shelf marks 621.4 – 999 approx. will be moved from Floor 2 to Floor 3 to new shelving in the refurbished area of the Library.
  • Books with shelf marks 540 – 621.3973 approx. will be moved to offsite storage and will return before the beginning of next Semester.

Accessing books

Books that are remaining in the Library will continue to be available for use by students and staff. 

Between  1st April and 12th April, Floor 2 will be open for study space; and books will be accessible before they are moved.

Once books are moved to Floor 3, a fetching service will be provided from the Library Service Desk on request.
From 16th April, Floor 2 will close and Floor 3 will be open for study space and access to books, increasing capacity in the Library by approx. 200 seats.

Books that are due to move offsite are available to borrow as usual up until 12th April.
If you have plans to use specific books between April and August, please borrow them before 12th  April.

Once moved offsite, books will be available upon request. 
A retrieval service similar to the current journal and thesis service will be available.
If a book is requested before 12:00 noon then it will be available the following day. (During the move this will be within 48 rather than 24 hours).

Please contact the Library Service Desk in person
or by email ServiceDesk@hw.ac.uk
or by phone 0131 451 3577 for more information and to request books.

 

PC lab availability Edinburgh Campus

Just a quick reminder that it is possible to check PC lab availability online across the Edinburgh Campus.  This will be especially useful in the next few weeks as the PC lab on the top floor of the Library will be closed for refurbishment.

Some of the rooms may be used for teaching, so please check the Edinburgh campus teaching timetable. Some also have restricted access – see the table key for details.

Data is accurate to within ten minutes – please report any PCs in an unusable condition to ithelp@hw.ac.uk (x4045).

PC availability within Edinburgh Campus labs

PC lab availability

Printers in the Library (Edinburgh Campus)

The printers / MFDs have been moved from the top floor (Floor 3) in order to prepare that area for refurbishment.

The new locations are:

Ground Floor – Black & white printer – in the new study area immediately as you go in the door on the left.

Floor 1 – Black & white printer and colour printer – in the new print area adjacent to the Service Desk

Floor 2 – Colour printer – in the silent PC lab

If you need any help please ask at the Service Desk

Remember to exit and log out when you have finished printing.

There are also MFDs in Learning Commons 1 and Learning Commons 2

 

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I.D. cards needed for entry to the Library – Edinburgh Campus

The entrance area of the Library has been refurbished and now includes access gates.  To enter the Library via the access gates, students and staff will need to use their I.D. cards.

Entrance turnstiles

Follow the signs to show which gate to enter or exit and then place your card on the circular reader.  The gate will then open.

 

ID cards are needed to enter and exit the Library building.
If you need assistance, there are Library staff on hand to help at the Service Desk and there is an intercom next to the gates.
Student cards are available at enrolment and from the Student Service Centre.
Staff cards are available from the Library Service Desk.  Please email ServiceDesk@hw.ac.uk and details will be sent to you.

 

 

Extended Opening hours – Library – Edinburgh Campus #edincampuslib

Today, Monday 30th July, is the start of our extended opening hours for exam resit study.
The Edinburgh Campus Library will be open Monday to Thursday 9:00am – 8:00pm and Friday 9:00am – 5:00pm.
This will continue until the beginning of semester when 24/7 opening will begin.

Opening hours summer 2018

The Library is in the middle of a major refurbishment programme and we have a new entrance and Service Desk.  You will need your student / staff ID card in order to enter the Library.

Entrance turnstiles

 

 

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