20 things that Information Services do for you in 2020

  1. Discovery – search for thousands of resources including books, eBooks, journals, databases
  2. Skills Hub – digital, information and study skills
  3. Click and Collect service for borrowing books from the Library
  4. Library and IT support for Remote Learning
  5. Software  –  a wide range of software for home use
  6. Access to software from off campus – Key Server
  7. Microsoft O365 – email and apps including Outlook, OneDrive, Teams
  8. IT and Library Help – submit any requests or issues through the online ticketing system
  9. Study spaces available at all our campuses for individual study in safe environments
  10. Wi-Fi – Eduroam
  11. Printers, scanners and copiers
  12. Heritage – Museum and Archive
  13. Research Support – specialist support and systems for researchers
  14. Edinburgh Campus Library
  15. Scottish Borders Campus Library
  16. Malaysia Campus Library
  17. Dubai Campus Library
  18. Orkney Campus Library
  19. Information Information Services web pages
  20. Updates social media channels  



Key Server – remote access to on campus software

Key Server remote access connects you to an on-campus PC via your own device. When you are connected, you can access software that is usually only available when you are on campus.
Details of how to connect to Key Server can be found on the Information Services webpages including video guides
Log in using your Heriot-Watt username and password at https://keyserver.hw.ac.uk/login


eBook downloads turned off to increase access for more students at exam time

We have a large number of eResources including eBooks that are available for students to use while studying off campus.

To access eBooks, use Discovery  and you will be able to view and read a wide selection.

Some eBooks only allow a limited number of users to view them at the same time.
Due to the demand at exam time, it is currently not possible to download eBooks in order to increase access for everyone. They can still be read online.

If you have any problems accessing the resources please contact libhelp@hw.ac.uk

ebooks

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation

 

How to do Wifi printing

In the Library and Learning Commons we have a number of Multi Functional Devices (MFDs) which are available for printing, scanning and copying.  If you are logged into a HWU computer then it is easy to send printing to the MFDs in the usual way i.e. selecting File > Print.

If you are using your own laptop and would like to send documents to the MFDs for printing then you will need to use WiFi printing.

Here are the instructions:
wifi print

 

 

IT Service Upgrades – Office 365 and VPN

IT Service upgrades

12 Reads of Christmas: Apps

There are so many apps available that it is difficult to know where to start.
Here are some recommended ones that are worth looking at:

Star Chart – aim your phone at the night sky
and learn more about the universe, space and planets.

Star chart

Memrise – learn a new language – explore new words and phrases and learn how to speak, read and write in a whole host of languages.
Duolingo – a great fun app for language learning

memriseDuolingo

CamScanner – this app is great for scanning documents on the go into clear & sharp images/PDFs, to email, fax, print or save to cloud.  Just take a photo of the page you need and this app will convert it to a searchable file you can edit.

CamScanner

Moment Diary – plan to keep a diary next year? This app is a useful way to collate creative thoughts and ideas.

Moment Diary

There’s lots more apps out there.
Check these websites for more ideas.

http://time.com/4801316/best-apps-2017/

http://www.thetechedvocate.org/tech-edvocates-2017-list-116-best-teaching-learning-apps/

http://www.wired.co.uk/article/best-android-apps-2017

 

 

Software upgrades (student desktop & teaching rooms)

There will be a rolling program of software upgrades to the HWU student desktop and the teaching rooms over the summer.

The upgrades will allow staff and students to benefit from new features offered on the more recent versions of software.

Applications that will be upgraded are: –

softwareupgrade

See Software at HWU for more information on these applications.

Staff that wish to upgrade their home PCs to the new versions should contact ithelp@hw.ac.uk

Turnitin upgrade & staff training

turnitinTurnitin has released a major product upgrade that will soon be available at Heriot-Watt University. The new version of the service, called Turnitin Feedback Studio, offers all the functionalities of Turnitin, but with a simplified, more intuitive interface designed for the modern classroom. Turnitin Feedback Studio will make it faster and easier than ever to promote academic integrity, provide actionable feedback, and evaluate student learning at Heriot-Watt University.

We plan to upgrade our version of Turnitin to Feedback Studio on 1st August 2017.

Once upgraded, you can expect to see a new interface when you open up a student’s paper in Turnitin. Your students will also experience this new and improved interface when viewing Similarity Reports and receiving feedback.

To get acquainted with the upgraded Turnitin Feedback Studio and prepare for a successful implementation, you can:

To support this transition and build on the use of Turnitin across HWU, a one hour online training session will be available (and recorded for later viewing).

  • When: 19/05/2017 at 10.00 BST
  • Where: Online

If you have not received a calendar invite to the online training, but would like to attend, please contact ISAdmin@hw.ac.uk

Skype upgrade: Information for users

Following a recent Microsoft upgrade of the Skype app some users are experiencing problems when using Skype over the HWU eduroam service.

Feedback from users, and our own tests, indicate that the Skype app V7.XX does not work over eduroam but earlier versions may also be affected.

Solution: use Skype for Business for calls/meetings from HWU via eduroam

skypeforbusinessimageSkype for Business is free to staff and students and integrates well with Office 365. It incorporates voice calls, video calls, Instant Messaging, online meetings and screen sharing. See Skype for Business for details.

Note for Mac users

The issue of not being able to import or search for recipients outside of the Heriot-Watt Contacts List using Skype for Business remains.  You should use a Windows version of Skype for Business to search for or import contacts.

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