Phishing emails “vaccination appointments”

Please be aware that there are reports of several phishing emails being sent to HWU staff and student accounts.  Some of these emails claim to be from the NHS about vaccination appointments e.g. “important Book an appointment using the NHS e-Referral Service NHSVaccination” with links to book an appointment. 

If you think you have received a phishing email, do not click on any links, and do not open any attachments. 

If you are unsure if an email is real or not please forward it or screenshot the email content and send it to ishelp@hw.ac.uk 
If you have received a phishing email, accidently clicked the link in it and provided your university credentials (username and password), please contact the IS Helpdesk for assistance. 

Accounts that are suspected to be compromised will be blocked automatically.
If your account has been blocked because of this, please send an email to ishelp.hw.ac.uk for further assistance.

Top tips to help you spot phishing emails

(phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication).

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates or connected to newsworthy events
  • Check that you’re using a secure website when submitting credit card or other sensitive information.
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

Library Building Occupancy tile on the portal – Edinburgh Campus

We have introduced a great new feature to the student and staff portal to show Library Building Occupancy at our Edinburgh Campus Library. 

The tile shows, in real time, how many study spaces are being used in the Library.
This means that you can tell how busy it is and if spaces are available for you to book before you come to campus.

Due to the current restrictions, and to comply with university and government guidelines, it is mandatory to book a space in advance.  Instructions for booking a study space

We currently have up to 250 spaces available, all for individual, physically distanced study.

Please remember that you need your student ID card to access the Library and face coverings must be worn at all times. 

New chatbot feature in Collaborate Ultra

Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.

Decommissioning of SharePoint2010 (update for staff)

The Enhancing Online Collaboration project has successfully reached the end of the content migration stage. New SharePoint Online Hubs and Workspaces were created and rolled out in 2020 for use across the different areas of the University.

It is now essential for the SharePoint2010 sites to be decommissioned and this will take place on Monday 8th February from 9:00am GMT.
After this date, it will no longer be possible to access any content on SharePoint2010.

20 things that Information Services do for you in 2020

  1. Discovery – search for thousands of resources including books, eBooks, journals, databases
  2. Skills Hub – digital, information and study skills
  3. Click and Collect service for borrowing books from the Library
  4. Library and IT support for Remote Learning
  5. Software  –  a wide range of software for home use
  6. Access to software from off campus – Key Server
  7. Microsoft O365 – email and apps including Outlook, OneDrive, Teams
  8. IT and Library Help – submit any requests or issues through the online ticketing system
  9. Study spaces available at all our campuses for individual study in safe environments
  10. Wi-Fi – Eduroam
  11. Printers, scanners and copiers
  12. Heritage – Museum and Archive
  13. Research Support – specialist support and systems for researchers
  14. Edinburgh Campus Library
  15. Scottish Borders Campus Library
  16. Malaysia Campus Library
  17. Dubai Campus Library
  18. Orkney Campus Library
  19. Information Information Services web pages
  20. Updates social media channels  



Key Server – remote access to on campus software

Key Server remote access connects you to an on-campus PC via your own device. When you are connected, you can access software that is usually only available when you are on campus.
Details of how to connect to Key Server can be found on the Information Services webpages including video guides
Log in using your Heriot-Watt username and password at https://keyserver.hw.ac.uk/login


eBook downloads turned off to increase access for more students at exam time

We have a large number of eResources including eBooks that are available for students to use while studying off campus.

To access eBooks, use Discovery  and you will be able to view and read a wide selection.

Some eBooks only allow a limited number of users to view them at the same time.
Due to the demand at exam time, it is currently not possible to download eBooks in order to increase access for everyone. They can still be read online.

If you have any problems accessing the resources please contact libhelp@hw.ac.uk

ebooks

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation

 

How to do Wifi printing

In the Library and Learning Commons we have a number of Multi Functional Devices (MFDs) which are available for printing, scanning and copying.  If you are logged into a HWU computer then it is easy to send printing to the MFDs in the usual way i.e. selecting File > Print.

If you are using your own laptop and would like to send documents to the MFDs for printing then you will need to use WiFi printing.

Here are the instructions:
wifi print

 

 

IT Service Upgrades – Office 365 and VPN

IT Service upgrades

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