Library Study Space – approval for bookings

From Monday March 29th, there will be an extra approval step when booking study spaces.

Study spaces are limited due to the Covid19 restrictions and University and Government guidelines. The maximum number of spaces in the Library is 200 and these are for essential study. It is important that you only book the space for the number of hours that you need it and that you do show up. We have had a number of no shows which disadvantages other students.

The booking system will be same as usual – see information here but your booking will be provisional until you get to the Library and check in at the Service Desk. If you don’t turn up for your booking within an hour of the start time, it will be cancelled so that another student can book it.

Be vigilant for phishing and scam emails

Be vigilant for phishing and scam emails

We regularly receive reports from staff and students of suspicious emails e.g. false vaccination appointments, bogus HMRC tax refunds etc.
These can appear to be very believable and sophisticated and sometimes scammers can take names from university or company websites and then create other email accounts so the sender details look correct.

What to do:
If you think you have received a phishing email to your @hw.ac.uk account
Do not click on any links
Do not open any attachments
Don’t reply to the message

Information Services Help:
To notify Information Services of a phishing email, or you have concerns about whether an email is real or not,  please forward it to phishing@hw.ac.uk  and then delete it.


If you have received a phishing email, accidently clicked the link in it and provided your university credentials (username and password), please send an email to ishelp.hw.ac.uk for assistance.

Accounts that are suspected to be compromised will be blocked automatically for security purposes. 
If your account has been blocked because of this, please send an email to ishelp.hw.ac.uk for assistance.

Information Services are constantly working to make systems including emails as safe and secure as possible.
Planning is underway to implement Multi Factor Authentication for staff and then students to improve staff and student security and their data.

Top tips to help you spot phishing emails

(phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication).

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates or connected to newsworthy events
  • Check that you’re using a secure website when submitting credit card or other sensitive information.
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

Warning regarding Sci-Hub website and phishing attacks

Sci-Hub is an illegal website which poses serious security risks and should be avoided by University students and staff.
Police have warned against using websites, and Sci-Hub, in particular that allow users to illegally access scientific research papers. 

The Sci-Hub website will be blocked for accessing on campus but it is important that students and staff do not access the site from home or off campus.

Sci-Hub obtains the papers through a variety of malicious means, such as the use of phishing emails to trick university staff and students into divulging their login credentials. 
Sci Hub then use this to compromise the university’s network and download the research papers” 
The City of London Police’s Intellectual Property Crime Unit (PIPCU) press release

Edinburgh Campus Library – Opening Hours – Easter Break

The Edinburgh Campus Library will be open the following days and hours over the Easter Break, 1st April to 7th April.

Please remember to book a study space in advance via the student portal

Face coverings are mandatory at all times

Thursday 1st April – CLOSED

Friday 2nd April – CLOSED

Saturday 3rd April – 10:00am to 4:00pm

Sunday 4th April – 10:00am to 4:00pm

Monday 5th April – 10:00am to 4:00pm

Tuesday 6th April – 10:00am to 4:00pm

Wednesday 7th April – 10:00am to 4:00pm

Edinburgh Campus Library Opening hours March 2021

The Edinburgh Campus Library will be open the following hours until the end of March.
Occasionally, we have to change the opening hours at short notice due to staff availability so please check the website for any changes and also twitter HWU_IS

Monday 22nd March        8:30am – 6:00pm

Tuesday 23rd March        8:30am – 6:00pm

Wednesday 24th March 8:30am – 6:00pm

Thursday 25th March      8:30am – 8:30pm

Friday 26th March             8:30am – 8:30pm

Saturday 27th March       10:00am – 4:00pm

Sunday 28th March          10:00am – 4:00pm

Monday 29th March        8:30am – 6:00pm

Tuesday 30th March        8:30am – 6:00pm

Wednesday 31st March  8:30am – 5:00pm

Phishing emails “vaccination appointments”

Please be aware that there are reports of several phishing emails being sent to HWU staff and student accounts.  Some of these emails claim to be from the NHS about vaccination appointments e.g. “important Book an appointment using the NHS e-Referral Service NHSVaccination” with links to book an appointment. 

If you think you have received a phishing email, do not click on any links, and do not open any attachments. 

If you are unsure if an email is real or not please forward it or screenshot the email content and send it to ishelp@hw.ac.uk 
If you have received a phishing email, accidently clicked the link in it and provided your university credentials (username and password), please contact the IS Helpdesk for assistance. 

Accounts that are suspected to be compromised will be blocked automatically.
If your account has been blocked because of this, please send an email to ishelp.hw.ac.uk for further assistance.

Top tips to help you spot phishing emails

(phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication).

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates or connected to newsworthy events
  • Check that you’re using a secure website when submitting credit card or other sensitive information.
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

New chatbot feature in Collaborate Ultra

Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.

Decommissioning of SharePoint2010 (update for staff)

The Enhancing Online Collaboration project has successfully reached the end of the content migration stage. New SharePoint Online Hubs and Workspaces were created and rolled out in 2020 for use across the different areas of the University.

It is now essential for the SharePoint2010 sites to be decommissioned and this will take place on Monday 8th February from 9:00am GMT.
After this date, it will no longer be possible to access any content on SharePoint2010.

Face coverings to be worn at all times – Edinburgh Campus Library

Please wear face coverings at all times in the Library building.
This is to ensure that the Library space is as safe as possible under Tier 4 restrictions and to be compliant with Government regulations.

Please also observe physical distancing of 2 metres. Available study spaces are clearly marked.

Sanitiser and cleaning stations are available throughout the building

Staff training sessions – Vision, Turnitin and Collaborate Ultra

Learning Teaching and Enhancement Services (LTES) staff will be running more training sessions on Vision, Turnitin and Collaborate Ultra to help staff  prepare for teaching in Semester 2.
These will be appropriate for all staff whether you are new to using these tools or require a refresher session. to book please go to the following link:

https://hw.ac.libcal.com/calendar/istraining

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