Temporary fines amnesty for overdue library books

Fines for overdue library items were suspended during lockdown when all campus libraries were closed and travel was restricted. Heriot-Watt University is putting in place a fines amnesty. Staff, students and graduates are now encouraged to return their overdue library books so they can be borrowed by current and future library users. Library fines will continue to be waived until 31 July 2022. We just want the books back, no questions asked.


What is an overdue fines amnesty?

Heriot-Watt University campus libraries will welcome back overdue library books from 1 May 2022 to 31 July 2022. You will not be fined for late returns.

Where can I return my overdue books?

In the UK, if another Heriot-Watt University campus is closer to you – i.e. Edinburgh campus – then you can return the books there.

Some of our campus libraries have a book return box outside their library entrance so it is even easier to return.

Can I post my overdue books to you?

In the UK, we can provide a pre-paid postal label for you to return your overdue library books. Parcels are limited to under 2kg. Get in touch with your campus library’s service desk for more details and instructions:

Edinburgh campus library service desk: servicedesk@hw.ac.uk

Scottish Borders Campus library service desk: SBCservicedesk@hw.ac.uk

Will my fines be automatically waived or do I need to contact the library?

We encourage you to contact your campus library service desk following the drop off or posting of overdue library books. Library staff will be pleased to hear from you and will be able to confirm the book(s) safe return and waive any library fines.

Resource Booker – offline Fri 26 Nov 8am-12pm

Due to an important upgrade Resource Booker will be offline on Friday 26 Nov from 8am to approx 12pm.

Users will not be able to make new bookings or edit/delete existing bookings during this time but you will be able to view existing bookings on system.

We apologise for any inconvenience this may cause

Edinburgh Campus Library Study Space and Study Rooms – November 2021

Library Study Space and Study Rooms are available to book in advance online via Resource Booker, the University room booking system.
There are 300+ study spaces available plus some individual and group rooms.

To book a study space, go to the myHWU app which will give you access to the Student Portal and then go to the Book a Room tile or go direct to Resource Booker.

There are two tiles for the Library :


(There is also a tile for GROUP STUDY SPACE which has rooms in the Learning Commons and the GRID).

The Library Study Spaces are listed as one long list so scroll down to see them all. The list starts with Floor 1, then Floor 2, then Floor 3.

  • Click on the name of the space that you would like to book e.g. Library (Floor 2) Seat 01
  • Select the time you would like the space for – there are hourly slots throughout the day, and you can book as many as you need. 
  • The time slots are available during Library opening times and can be booked up to 3 days in advance.
  • Fill in the booking form

When booking the Library study rooms – individual and group rooms – you will need to add the usernames of all the students in your group who are using the room.

All bookings will show as provisionally accepted on the screen.  When you come to the Library, you need to check in at the Library Service Desk with a member of staff to have the booking approved and finalised.   If you have not already booked a space in advance, you will need to do so before you can proceed.
The study spaces are clearly marked with ‘YES’ signs in green and a table number.  The spaces are physically distanced for safety and the study rooms have a maximum capacity. 

The floor plans of the Library study spaces can be seen below and are also displayed in the Library.

Please only book a study room or study space for the time you need it. For Group Rooms, please only book for the time of your group activity and then make available for other groups to use. For individual study rooms, please only leave the room for short breaks if necessary.

RESOLVED – Wiley Online PDF content issues

This is issue is now resolved
There are currently some problems being experienced while downloading PDF content on the Wiley Online platform. This is due to extra security checks being put in place by the supplier for all customers including Universities.  They are working on restoring access as soon as possible. 
Apologies for any inconvenience. 

VPN Essential Maintenance – Sat 23rd Oct 08:30 to 11:00

Information Services will be carrying out essential maintenance to the Virtual Private Network (VPN) service on the morning of Saturday 23rd October 2021. The service will be unavailable briefly between 8.30am and 9.00am (UK time) and should be considered “at risk” between 9.00am and 11.00am. The VPN services at the Dubai and Malaysia campuses will not be affected. This work is required to further enhance the security of our VPN service. Our apologies for any inconvenience caused.

Staff training workshops from Information Services – book your place now.

Information Services will be running a number of training workshops for staff in the coming months.
To view the full calendar and book your place on any of the sessions, visit https://bit.ly/infoservicestraining

Workshops topics include:

  •  Introduction to Collaborate Ultra
  • Stream – Managing your content
  • Teams – The latest updates
  • Video and podcast creation
  • An introduction to Padlet
  • An introduction to using Turning Point
  • SharePoint Hub administrator

We look forward to welcoming you to these sessions.

IS has also created a new SharePoint site which is packed with lots of useful guidance on Collaborate, Stream, E-books, Office 365 and much more.
Click here to access the IS Training site

Multi Factor Authentication for Staff

Setting up Multi-Factor Authentication

1. Download the Microsoft Authenticator App to your mobile phone.
You can get the Microsoft Authenticator App for Apple iPhones here https://apps.apple.com/gb/app/microsoft-authenticator/id983156458
and for Android phones (e.g., Samsung/Google/Motorola/OnePlus/Huawei etc) https://play.google.com/store/apps/details?id=com.azure.authenticator

2.  Multi-Factor Authentication has been enabled on your account.
You will be prompted to set up MFA next time you authenticate to any Office 365 services. On your PC or laptop device, once you’ve entered your username and password as usual, you’ll see the following screen:

Click ‘Next’ and the Additional security verification screen will appear. In the drop-down box, select ‘Mobile App’ and ‘Receive notifications for verification’ as in the image below.

Now click ‘Set up’ – you’ll see the next screen:

3. On your mobile phone, start the Microsoft Authenticator App.

Once in the App, you need to:

  • Click on the 3 dots in the top right-hand corner of the screen
  • Click ‘Add account’
  • Select ‘Work or school account’
  • Select ‘Scan a QR code’
  • Allow any permissions for your app to use the phone camera
  • Scan the QR code on your screen using your phone. The account is now linked to your App.

4. On your PC, click ‘Next’ and you should see a message indicating that the App has been set up. You can click Next again – at this point you will be asked to respond to a pop-up notification on your phone from the Authenticator App – this is how you will be prompted every time you access your account on an unknown device.

Once the setup is complete, you’ll be prompted to enter a phone number. Please provide this: it will help if, for some reason, you lose access through the App. The phone number will not be used for marketing purposes.

Click ‘Finish’.  Your account is secured with Microsoft Multi-Factor Authentication. Nobody can access your HWU account without being in possession of your username, password, and – most importantly – your unlocked mobile phone.

Collaborate Ultra update – how to run large scale sessions with more than 250 participants in Collaborate Ultra.

Collaborate Ultra has a limit of 250 attendees. Staff can increase this limit to 500 attendees by following these simple steps:

How to set up a large scale session:

1) Create the session as you normally would.

2) Click on the cog to enter the session settings menu.
3) Scroll down until the bottom of the page, where you will see the ‘Large scale session 250+’ option. Tick the box to enable 250+ attendees.

Please note: If a live session has more than 250 attendees in it, the option of breakout groups is unavailable.

For events larger than 500 attendees, Information Services recommends scheduling a Teams Live Event.

For more information on using Collaborate Ultra, visit

For more information on how to schedule a Teams Live Event visit

To book onto live training on Collaborate Ultra and other applications, please visit the IS Training Calendar

Using the Library – Edinburgh Campus – September 2021

We’re pleased to say that our Edinburgh Campus Library is now open for students and staff, every day, 7 days a week.
The study spaces are open on the basis of Scottish Government and University guidelines for 1m social distancing and the safe management of access to spaces and resources, maximum occupancy and face masks.

Study spaces
Study spaces must be booked in advance. Book a study space through the Student Portal or direct at Resource Booker. In Resource Booker, you can filter to locate a study space with a PC and can filter on available times.

Please confirm your booking at the Service Desk on arrival at the library – bookings are provisional until confirmed. Study spaces are clearly marked with green YES or red NO and are numbered.

There are over 300 bookable spaces and a small number of individual study rooms, We don’t have any group study spaces available at the moment. Please see the seating plans below.

ID cards
You must have your HWU ID card to access the Library.
You use your card to swipe in through the entry gates to the Library.
Unfortunately, we can’t allow you access to the Library without your card.
If you have lost your card, please contact the Student Service Centre through the student portal.

Face coverings
Face coverings are still essential at all times when you’re coming into the Library building, when you’re moving about the building and when you are sat at your seat studying.

Borrowing Books
The bookshelves are now open for browsing. Please select a book from the shelves and take it to the Self Service Kiosk near the Library Service Desk. We are no longer offering our Click and Collect service but you can Request and Reserve books that are out on loan to another student – check Discovery and look for the Request option.

Opening hours
Monday to Friday 8:30am – 8:30pm Saturday and Sunday 9:45am – 8:15pm

Please check the website and social media for opening hours and any last minute changes

Floor 1 Study Seats
Floor 2 Study Seats
Floor 3 Study Seats

Edinburgh Campus Library Study Space

There are approximately 350 study spaces available in the Library for use during Semester 1. The study desks and seats are distanced 1m apart. They are labelled with a seat number and with a green tick to show that they can be used.
You need to book a study space in advance before you come to the Library.
To book a study space, go to the myHWU app which will give you access to the Student Portal .
Select the Book A Room tile, then select the Edinburgh Campus Library Study Space tile or you can book direct at Resource Booker. In Resource Booker, you can filter to locate a study space with a PC and can filter on available times.

Confirm your booking at the Service Desk on arrival at the library – bookings are provisional until confirmed

Edinburgh Campus Library Study Space

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