Changes to Library book loans

Due to the current situation, we have made some changes to the policies for book loans and returns.

All books that are currently on loan will auto-renew until at least September.  This means that any books that you have borrowed will not become overdue and will not generate any fines.  You will be able to keep the book until the beginning of next Semester.

Also, the option to request or reserve a book has been cancelled.  This means that no books currently out on loan will be recalled in order to fulfil reservations which in turn avoids students having to return books to the Library.

Books 3

If you require any further information, or have any questions, please email the Library Service Desk servicedesk@hw.ac.uk

 

 

Phishing emails – ‘REFUND CONFIRMATION – Heriot-Watt University Student’

We have had reports of staff and students receiving phishing emails this afternoon. 

Some have a subject line of  REFUND CONFIRMATION – Heriot-Watt University Student – and a link to claim a tax refund.  Some are requesting bank details for refunds.  

Do NOT click on the link in the email 

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

Upgrade of S: Drive – 28th Feb 17:00 GMT

Information Services will be migrating the S: drive to a new location in order to improve the service. This change will utilise new IT infrastructure that will offer a faster, robust and more secure platform.
Access to the S: drive should be considered “at risk” from Friday 28th February 17:00 – Monday 2nd March 9:00 GMT. 
During the switch over all data on the S: drive will be secure.

For those users with managed desktops/laptops the new path to the S: drive will automatically be updated, however Recent Documents and Shortcuts to the old S: drive locations will no longer work and will need to be recreated.

For those on unmanaged machines you will need to remap the S: drive from the current location \\netapp04b\HWShare to \\HWSHARE\hwshare

Please contact ISHelp@hw.ac.uk if you have any questions

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February

To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation

 

Requesting offsite journals and theses

We do have some journals and theses that are held in offsite storage and these can be requested as and when needed.
After searching in Discovery  , you find that the journal article you need is held offsite, you will see this information in request options which means you need to fill in a form to retrieve the journal.
Request options
Previously, the form has been a paper form at the Library Service Desk, but now we have introduced an online form.

You can access the form via the student or staff portal or by following the link

How to request offsite journals

If you have any problems with the form or have any other enquiries, please contact the Library Service Desk on 0131 451 3577 or teh IS Helpdesk on 0131 451 4045 or email ISHelp@hw.ac.uk

 

 

How to do Wifi printing

In the Library and Learning Commons we have a number of Multi Functional Devices (MFDs) which are available for printing, scanning and copying.  If you are logged into a HWU computer then it is easy to send printing to the MFDs in the usual way i.e. selecting File > Print.

If you are using your own laptop and would like to send documents to the MFDs for printing then you will need to use WiFi printing.

Here are the instructions:
wifi print

 

 

New Year Resolution – Remember your ID card to access the Library #edincampuslib

Please remember to bring your HWU Student ID card in order to access our Edinburgh Campus Library.  

The use of the Library, including the collection and facilities, is governed by the Library Regulations in the University Academic Regulations (Reg No. 11). Access to the Library is managed by use of your HWU Student Card including all resource and room booking transactions. Student Cards should be presented at the security gates on entry/exit and this is a requirement for the security and safety of all Library users.

We understand that occasionally you may forget your card so it is now possible for you to be issued with a Library Day Pass.  You will need to fill in a Student Day Pass form at the Library Service Desk with your details and show an alternative form of ID. You will be issued with a Day Pass which lasts for 24 hours.  A note will be made on your Library record.

If you have lost your card, then please go to the Student Service Centre for a replacement.
Thanks for your co-operation, we appreciate your help in ensuring that the Library is a safe and secure learning environment for us all.

Merry Christmas and a Happy New Year

Today, 23rd December, is the last day that the Edinburgh Campus Library and IT Helpdesk will be open this year. We will re-open after the holidays at 9:00am Friday 3rd January 2020.
We hope you have had a good year and wish you all the best for 2020. For opening hours of all our libraries over the holiday season, please check the Information Services website

xmaswordle

Essential network maintenance and enhancements – Saturday 4th January 2020

Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).

This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.

Our apologies for any inconvenience caused during this time.

Feedback about the Library refurbishment #edincampuslib

The Library refurbishment project is now complete and we have four floors of brilliant study spaces.  We have had positive feedback about the improvements but we’re always keen to hear what you think about the Library.

We have a ‘Happy or Not’ terminal at the Library exit across from the Service Desk.
Last week, we had 92% positive feedback!  Please let us know what you think

 

  • Recent Posts

  • Follow HWU_IS on Twitter

  • Archives

  • Categories

  • Subscribe

  • Tags