Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.Tilez

The user friendly, accessible interface enables you to:

  • Track Tickets – check on your requests, issues and enquiries.
  • Workspace – get information on your PC, printer, user account and study space.
  • Email and Calendar – request mailbox access and report email issues.
  • Software and Applications – with one click, request software for university or personal devices.
  • Library Services – find out about library resources and also study space and facilities.
  • Learning and Teaching – access learning resources, information skills and study support
  • Accounts and Access – raise any problems with your user account or security issues
  • Connectivity – view connectivity information such as internet access, WiFi, VPN and telephony.

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Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

 

New IS Helpdesk system – Going Live 16th July.

Next week sees the launch of our new online Information Services Helpdesk based on the TOPdesk system.
This new, upgraded service is available to all staff and students and will replace our current IT Helpdesk.  It will make it easier and more efficient for you to report faults, request access to a wide range of software and services and to order a new PC or device.

Where can I access the system?

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.Tilez

How it will help you?

The user friendly, accessible interface enables you to:

  • Track Tickets – check on your requests, issues and enquiries.
  • Workspace – get information on your PC, printer, user account and study space.
  • Email and Calendar – request mailbox access and report email issues.
  • Software and Applications – with one click, request software for university or personal devices.
  • Library Services – find out about library resources and also study space and facilities.
  • Learning and Teaching – access learning resources, information skills and study support
  • Accounts and Access – raise any problems with your user account or security issues
  • Connectivity – view connectivity information such as internet access, WiFi, VPN and telephony.

SSP (3)

We will post more information here on a daily basis.
If you have any questions or would like more information, please contact the IS Helpdesk by telephone on 4045 or email Claire Bond c.bond@hw.ac.uk

 

Study Break cards – Edinburgh Campus Library

We are introducing Study Break cards for use in our Edinburgh Campus Library.
Although the Library is open 24/7 everyday, it is important to have regular breaks.  Therefore when you leave your desk in the Library, fill in a Study Break card, place it clearly on the desk and your space will be saved for you for up to 30 minutes.
Pick up a card from the Library Service Desk.

Study Break cards

Space in the Library is in high demand during revision and exam time so please use the Study Break cards.  If your space remains unoccupied for longer than 30 minutes, and other students need the space, then your belongings will be put aside or moved by Library staff.  You may not reclaim the desk if you return after 30 minutes.
Staff will be monitoring the study spaces throughout the day and evening but cannot accept responsibility for unattended items.
Please DO NOT leave any valuables unattended at any time. 

We will be monitoring the Library space as usual.  We have had lots of feedback from students in favour of Floor 3 being silent study space so please continue to use it responsibly.

Monitoring card

Activating ID cards to access the Library – Edinburgh Campus

Starting from Tuesday 23rd April we have been activating student and staff ID cards for entry to the Library.  The entrance gates (turnstiles) have been in place since last year as part of the Library refurbishment but they have been set in offline or local mode.  We are now able, due to additional software, to update the gates to online mode.  This means that only HWU student and staff ID cards will be valid and these cards must be updated at the Library Service Desk.  This process will only take 2 minutes per person.
We will start activating the cards from Tuesday 23rd April while keeping the gates in offline mode to ensure everyone has a chance to enter the Library as usual and bring their card to be activated.  From Monday 6th May, the gates will be changed to online mode and only activated HWU ID cards will allow entry.  We will not refuse entry to the Library for anyone, but would appreciate it if you could come and have your ID card activated as soon as possible.  Your co-operation is appreciated.

 

Edinburgh Campus Library – Floor 3 opening – Tuesday 16th April

The newly refurbished Floor 3 of our Edinburgh Campus Library is opening tomorrow Tuesday 16th April at 9:00am.

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Check out the latest details of the Library Refurbishment ‘What’s Happening‘ and ‘Transforming Your Library”

What’s happening with the Library refurbishment #edincampuslib

Update on the HWU Edinburgh Campus Library refurbishment project.   

Phases 5 – Floor 2 and the East Stairs
We are now in the final phase of the Library refurbishment project which is mainly work on Floor 2 of the Library building.  It has involved demolition and building work and the installation of new windows and floors.  There are a variety of study rooms and study areas being constructed and new shelving for the book stock.
The completion date for this phase of the refurbishment is the beginning of September.

Remedial work
There is also some remedial taking place to work on other floors that have been refurbished.  During July and August, ceiling tiles will be removed on Floor 1 to replace vents and ducts for fire safety purposes.  This will not involve any closure of student study space on Floor 1 although sections may be out of use for short periods of time.
Similar remedial work will take place on the Ground Floor during August and September and the area will be out of use during this time.
A book fetching service  will be operating to retrieve books from the Ground Floor during this time – please ask at the Library Service Desk.

Flooding damage
After the flooding last week on campus, there was some damage to the floors on the Ground Floor.  Work is underway to dry out the area and replace carpets so the area is not accessible at the moment.  Please ask at the Service Desk for the book fetching service.

 

ID cards for access through the entry gates to the Library  have been activated for current students as they have come into the Library building.

Student lockers are available in the Library – details at the Service Desk and these will be issued via the Library Management System in the same way as books.

The Library is currently open 9:00 – 5:00 Monday to Friday

Any questions or for more information, ask at the Service Desk at the Edinburgh campus library or contact us by email or phone
https://www.hw.ac.uk/is/contactvisit-us.htm

Relocation of book stock – Edinburgh Campus Library

Relocation of book stock in the Edinburgh Campus Library

From Monday 1st April 2019, as part of the Library Refurbishment Project, there will be a number of book moves within the Library and to offsite storage.
We are working to ensure that access to the print book collection continues at this time and have put additional services in place to support this.

  • Books with shelf marks 621.4 – 999 approx. will be moved from Floor 2 to Floor 3 to new shelving in the refurbished area of the Library.
  • Books with shelf marks 540 – 621.3973 approx. will be moved to offsite storage and will return before the beginning of next Semester.

Accessing books

Books that are remaining in the Library will continue to be available for use by students and staff. 

Between  1st April and 12th April, Floor 2 will be open for study space; and books will be accessible before they are moved.

Once books are moved to Floor 3, a fetching service will be provided from the Library Service Desk on request.
From 16th April, Floor 2 will close and Floor 3 will be open for study space and access to books, increasing capacity in the Library by approx. 200 seats.

Books that are due to move offsite are available to borrow as usual up until 12th April.
If you have plans to use specific books between April and August, please borrow them before 12th  April.

Once moved offsite, books will be available upon request. 
A retrieval service similar to the current journal and thesis service will be available.
If a book is requested before 12:00 noon then it will be available the following day. (During the move this will be within 48 rather than 24 hours).

Please contact the Library Service Desk in person
or by email ServiceDesk@hw.ac.uk
or by phone 0131 451 3577 for more information and to request books.

 

FREE ebooks, audiobooks, magazines and newspapers – Edinburgh Public Libraries visit

Did you know that you could download ebooks, audiobooks, magazines and newspapers for FREE from Edinburgh Public Libraries?

Their Digital Team librarians will be in Heriot Watt Library on Thursday 14th February from 11am-2pm to hand out free library membership cards and information which give you instant online access to:

eBooks   with OverDrive you get access to thousands of bestselling fiction and non-fiction ebooks from fantastic authors such as George RR Martin; Bill Bryson; Lee Child; Bryan Cox; Hilary Mantel; Stuart MacBride and Stephen Hawking.

Newspapers –  over 2500 worldwide newspapers are available to download to the PressReader app before they’ve even hit the newsagents. So wherever you are from, PressReader will have a newspaper for you! Includes over 70 UK local and national newspapers such as the Scotsman and Guardian.

Magazines –   theres over 4000 UK and international magazines available to download on RBdigital and PressReader. Includes New Scientist; Popular Science; Apple Magazine; PC Format; Newsweek; Total Film; Men’s Fitness; HELLO!; BBC Good Food; and Cosmopolitan.

Audiobooks  –  four fantastic services give you a wide range of bestselling audiobooks to listen to. Perfect for when you are working out or commuting.

Stop by and pick up a membership card and instruction leaflets on how you can use these services on your computer, tablet or phone.

Edinburgh City Libraries 2019 Information Stall

New year, new you …

Want to learn new skills this year? Perhaps you want to become a Photoshop Pro, an awesome photographer or even learn how to play an instrument? Remember LinkedIn Learning isn’t just for IT skills:

  • collection of paint brushesIf you’ve got a new camera or phone for Christmas you’ll find lots of videos and courses to help improve your photography skills.
  • If you want to take up a creative hobby, LinkedIn Learning can help with painting, drawing, and animation.
  • Or if your new year’s resolution is to better understand social media, you can find short courses on twitter and Instagram.

It’s quick and easy to access LinkedIn Learning courses from any device — anytime and anywhere.

If you have problems accessing LinkedIn Learning please contact IT helpdesk on +44 (0) 131 451 4045 or email ithelp@hw.ac.uk

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Edinburgh Campus Library 24/7 opening hours

The Edinburgh Campus library will be open 24 hrs a day, 7 days a week from today, Monday 7th January until Thursday 16th May 2019.  On the last day of Semester 2, the Library will close at 8:30pm.

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