Feedback about the Library refurbishment #edincampuslib

The Library refurbishment project is now complete and we have four floors of brilliant study spaces.  We have had positive feedback about the improvements but we’re always keen to hear what you think about the Library.

We have a ‘Happy or Not’ terminal at the Library exit across from the Service Desk.
Last week, we had 92% positive feedback!  Please let us know what you think

 

HWU IS Helpdesk – how to submit faults, requests and enquiries

How to use the HWU IS Helpdesk self service

  • Select the Helpdesk tile on the student or staff portal

    Helpdesk tiles

  • Select HWU Login
    Log in with your usual HWU username and password

    HWU login

  • The Home Page will open
    HomePagetilessmall
  • The tiles / icons are all Services apart from the first tile, which is the link to Track your submitted tickets
    To submit a ticket, select a Service tile, which will open to show the sub pages with sub services.
    On each page, there is information about the Service and links to forms to submit tickets for faults and requests.
  • It is possible to submit a ticket by emailing ISHelp@hw.ac.uk although submitting via the self service page via the portal is more efficient.
  • You can also telephone the IS Helpdesk on 0131 451 4045

Track your tickets with the IS Helpdesk

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.

Tilez

The user friendly, accessible interface enables you to submit tickets and use the Track Tickets tile to check on your requests, issues and enquiries.

Track tickets

Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.Tilez

The user friendly, accessible interface enables you to:

  • Track Tickets – check on your requests, issues and enquiries.
  • Workspace – get information on your PC, printer, user account and study space.
  • Email and Calendar – request mailbox access and report email issues.
  • Software and Applications – with one click, request software for university or personal devices.
  • Library Services – find out about library resources and also study space and facilities.
  • Learning and Teaching – access learning resources, information skills and study support
  • Accounts and Access – raise any problems with your user account or security issues
  • Connectivity – view connectivity information such as internet access, WiFi, VPN and telephony.

SSP (3)
Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

 

New IS Helpdesk system – Going Live 16th July.

Next week sees the launch of our new online Information Services Helpdesk based on the TOPdesk system.
This new, upgraded service is available to all staff and students and will replace our current IT Helpdesk.  It will make it easier and more efficient for you to report faults, request access to a wide range of software and services and to order a new PC or device.

Where can I access the system?

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.Tilez

How it will help you?

The user friendly, accessible interface enables you to:

  • Track Tickets – check on your requests, issues and enquiries.
  • Workspace – get information on your PC, printer, user account and study space.
  • Email and Calendar – request mailbox access and report email issues.
  • Software and Applications – with one click, request software for university or personal devices.
  • Library Services – find out about library resources and also study space and facilities.
  • Learning and Teaching – access learning resources, information skills and study support
  • Accounts and Access – raise any problems with your user account or security issues
  • Connectivity – view connectivity information such as internet access, WiFi, VPN and telephony.

SSP (3)

We will post more information here on a daily basis.
If you have any questions or would like more information, please contact the IS Helpdesk by telephone on 4045 or email Claire Bond c.bond@hw.ac.uk

 

Study Break cards – Edinburgh Campus Library

We are introducing Study Break cards for use in our Edinburgh Campus Library.
Although the Library is open 24/7 everyday, it is important to have regular breaks.  Therefore when you leave your desk in the Library, fill in a Study Break card, place it clearly on the desk and your space will be saved for you for up to 30 minutes.
Pick up a card from the Library Service Desk.

Study Break cards

Space in the Library is in high demand during revision and exam time so please use the Study Break cards.  If your space remains unoccupied for longer than 30 minutes, and other students need the space, then your belongings will be put aside or moved by Library staff.  You may not reclaim the desk if you return after 30 minutes.
Staff will be monitoring the study spaces throughout the day and evening but cannot accept responsibility for unattended items.
Please DO NOT leave any valuables unattended at any time. 

We will be monitoring the Library space as usual.  We have had lots of feedback from students in favour of Floor 3 being silent study space so please continue to use it responsibly.

Monitoring card

Activating ID cards to access the Library – Edinburgh Campus

Starting from Tuesday 23rd April we have been activating student and staff ID cards for entry to the Library.  The entrance gates (turnstiles) have been in place since last year as part of the Library refurbishment but they have been set in offline or local mode.  We are now able, due to additional software, to update the gates to online mode.  This means that only HWU student and staff ID cards will be valid and these cards must be updated at the Library Service Desk.  This process will only take 2 minutes per person.
We will start activating the cards from Tuesday 23rd April while keeping the gates in offline mode to ensure everyone has a chance to enter the Library as usual and bring their card to be activated.  From Monday 6th May, the gates will be changed to online mode and only activated HWU ID cards will allow entry.  We will not refuse entry to the Library for anyone, but would appreciate it if you could come and have your ID card activated as soon as possible.  Your co-operation is appreciated.

 

Edinburgh Campus Library – Floor 3 opening – Tuesday 16th April

The newly refurbished Floor 3 of our Edinburgh Campus Library is opening tomorrow Tuesday 16th April at 9:00am.

cof

Check out the latest details of the Library Refurbishment ‘What’s Happening‘ and ‘Transforming Your Library”

What’s happening with the Library refurbishment #edincampuslib

Update on the HWU Edinburgh Campus Library refurbishment project.   

Phases 5 – Floor 2 and the East Stairs
We are now in the final phase of the Library refurbishment project which is mainly work on Floor 2 of the Library building.  It has involved demolition and building work and the installation of new windows and floors.  There are a variety of study rooms and study areas being constructed and new shelving for the book stock.
The completion date for this phase of the refurbishment is the beginning of September.

Remedial work
There is also some remedial taking place to work on other floors that have been refurbished.  During July and August, ceiling tiles will be removed on Floor 1 to replace vents and ducts for fire safety purposes.  This will not involve any closure of student study space on Floor 1 although sections may be out of use for short periods of time.
Similar remedial work will take place on the Ground Floor during August and September and the area will be out of use during this time.
A book fetching service  will be operating to retrieve books from the Ground Floor during this time – please ask at the Library Service Desk.

Flooding damage
After the flooding last week on campus, there was some damage to the floors on the Ground Floor.  Work is underway to dry out the area and replace carpets so the area is not accessible at the moment.  Please ask at the Service Desk for the book fetching service.

 

ID cards for access through the entry gates to the Library  have been activated for current students as they have come into the Library building.

Student lockers are available in the Library – details at the Service Desk and these will be issued via the Library Management System in the same way as books.

The Library is currently open 9:00 – 5:00 Monday to Friday

Any questions or for more information, ask at the Service Desk at the Edinburgh campus library or contact us by email or phone
https://www.hw.ac.uk/is/contactvisit-us.htm

Relocation of book stock – Edinburgh Campus Library

Relocation of book stock in the Edinburgh Campus Library

From Monday 1st April 2019, as part of the Library Refurbishment Project, there will be a number of book moves within the Library and to offsite storage.
We are working to ensure that access to the print book collection continues at this time and have put additional services in place to support this.

  • Books with shelf marks 621.4 – 999 approx. will be moved from Floor 2 to Floor 3 to new shelving in the refurbished area of the Library.
  • Books with shelf marks 540 – 621.3973 approx. will be moved to offsite storage and will return before the beginning of next Semester.

Accessing books

Books that are remaining in the Library will continue to be available for use by students and staff. 

Between  1st April and 12th April, Floor 2 will be open for study space; and books will be accessible before they are moved.

Once books are moved to Floor 3, a fetching service will be provided from the Library Service Desk on request.
From 16th April, Floor 2 will close and Floor 3 will be open for study space and access to books, increasing capacity in the Library by approx. 200 seats.

Books that are due to move offsite are available to borrow as usual up until 12th April.
If you have plans to use specific books between April and August, please borrow them before 12th  April.

Once moved offsite, books will be available upon request. 
A retrieval service similar to the current journal and thesis service will be available.
If a book is requested before 12:00 noon then it will be available the following day. (During the move this will be within 48 rather than 24 hours).

Please contact the Library Service Desk in person
or by email ServiceDesk@hw.ac.uk
or by phone 0131 451 3577 for more information and to request books.

 

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