Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February
To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation
Posted by cdonlan on 12 February 2020
https://informs.hw.ac.uk/2020/02/12/essential-maintenance-vpn-and-single-sign-on-systems-saturday-22nd-february/
We do have some journals and theses that are held in offsite storage and these can be requested as and when needed.
After searching in Discovery , you find that the journal article you need is held offsite, you will see this information in request options which means you need to fill in a form to retrieve the journal.
Previously, the form has been a paper form at the Library Service Desk, but now we have introduced an online form.
You can access the form via the student or staff portal or by following the link
If you have any problems with the form or have any other enquiries, please contact the Library Service Desk on 0131 451 3577 or teh IS Helpdesk on 0131 451 4045 or email ISHelp@hw.ac.uk
Posted by cdonlan on 11 February 2020
https://informs.hw.ac.uk/2020/02/11/requesting-offsite-journals-and-theses/
The book collection is located over three floors of the Library. They are shelved by class mark so when you search for a book in Discovery there will be a shelf number next to the book details. For example 658.02 SIR
If you click on the Map it button, it will show where about in the Library you can find the book.
The location of the books by shelf mark on each floor are:
If you need help finding any book in the Library, please ask at the Library Service Desk
Posted by cdonlan on 30 January 2020
https://informs.hw.ac.uk/2020/01/30/where-to-find-books-in-the-library-edincampuslib/
In the Library and Learning Commons we have a number of Multi Functional Devices (MFDs) which are available for printing, scanning and copying. If you are logged into a HWU computer then it is easy to send printing to the MFDs in the usual way i.e. selecting File > Print.
If you are using your own laptop and would like to send documents to the MFDs for printing then you will need to use WiFi printing.
Here are the instructions:
Posted by cdonlan on 24 January 2020
https://informs.hw.ac.uk/2020/01/24/how-to-do-wifi-printing/
Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.
Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.
It is possible to continue using the existing email addresses HRhelp@hw.ac.uk or payrollhelp@hw.ac.uk or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.
As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.
If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.
Posted by cdonlan on 13 January 2020
https://informs.hw.ac.uk/2020/01/13/helpdesk-self-service-staff-systems-tile-for-hr-payroll-and-finance-systems/
Phishing emails “Heriot-Watt University – Valuation Office Agency – Annual refund”
A high volume of phishing emails have been received by staff and students this afternoon. Some are requesting bank details for refunds similar to the example below.
Do NOT click on the link in the email
If you think you have received a phishing email
Top tips to help you spot phishing emails
Posted by cdonlan on 08 January 2020
https://informs.hw.ac.uk/2020/01/08/phishing-emails-annual-refund/
Please remember to bring your HWU Student ID card in order to access our Edinburgh Campus Library.
The use of the Library, including the collection and facilities, is governed by the Library Regulations in the University Academic Regulations (Reg No. 11). Access to the Library is managed by use of your HWU Student Card including all resource and room booking transactions. Student Cards should be presented at the security gates on entry/exit and this is a requirement for the security and safety of all Library users.
We understand that occasionally you may forget your card so it is now possible for you to be issued with a Library Day Pass. You will need to fill in a Student Day Pass form at the Library Service Desk with your details and show an alternative form of ID. You will be issued with a Day Pass which lasts for 24 hours. A note will be made on your Library record.
If you have lost your card, then please go to the Student Service Centre for a replacement.
Thanks for your co-operation, we appreciate your help in ensuring that the Library is a safe and secure learning environment for us all.
Posted by cdonlan on 06 January 2020
https://informs.hw.ac.uk/2020/01/06/new-year-resolution-remember-your-id-card-to-access-the-library-edincampuslib/
Posted by cdonlan on 03 January 2020
https://informs.hw.ac.uk/2020/01/03/edinburgh-campus-library-opening-hours-2020-edincampuslib/
Today, 23rd December, is the last day that the Edinburgh Campus Library and IT Helpdesk will be open this year. We will re-open after the holidays at 9:00am Friday 3rd January 2020.
We hope you have had a good year and wish you all the best for 2020. For opening hours of all our libraries over the holiday season, please check the Information Services website
Posted by cdonlan on 23 December 2019
https://informs.hw.ac.uk/2019/12/23/merry-christmas-and-a-happy-new-year-3/
Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).
This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.
Our apologies for any inconvenience caused during this time.
Posted by cdonlan on 23 December 2019
https://informs.hw.ac.uk/2019/12/23/essential-network-maintenance-and-enhancements-saturday-4th-january-2020/
