Do you need to use your Outlook Out of Office frequently?

Do you forget to switch it on or off, perhaps spend time composing different Out of Office messages? Want to save yourself time and get those minutes back?

Then follow the link and find out how to setup automatic recurring Out of Office messages, triggered on a day and at a time of your choosing. You can even create more than 1 with different messages.

Click to watch the video on Recurring Out of Office replies in Outlook

Temporary fines amnesty for overdue library books

Fines for overdue library items were suspended during lockdown when all campus libraries were closed and travel was restricted. Heriot-Watt University is putting in place a fines amnesty. Staff, students and graduates are now encouraged to return their overdue library books so they can be borrowed by current and future library users. Library fines will continue to be waived until 31 July 2022. We just want the books back, no questions asked.

FAQs

What is an overdue fines amnesty?

Heriot-Watt University campus libraries will welcome back overdue library books from 1 May 2022 to 31 July 2022. You will not be fined for late returns.

Where can I return my overdue books?

In the UK, if another Heriot-Watt University campus is closer to you – i.e. Edinburgh campus – then you can return the books there.

Some of our campus libraries have a book return box outside their library entrance so it is even easier to return.

Can I post my overdue books to you?

In the UK, we can provide a pre-paid postal label for you to return your overdue library books. Parcels are limited to under 2kg. Get in touch with your campus library’s service desk for more details and instructions:

Edinburgh campus library service desk: servicedesk@hw.ac.uk

Scottish Borders Campus library service desk: SBCservicedesk@hw.ac.uk

Will my fines be automatically waived or do I need to contact the library?

We encourage you to contact your campus library service desk following the drop off or posting of overdue library books. Library staff will be pleased to hear from you and will be able to confirm the book(s) safe return and waive any library fines.

Accessing eResources at HWU

A large number of HWU’s eResources can be accessed using the institutional login option on the resource’s website. This uses a method called Shibboleth to authenticate that you are coming from HWU. There’s details of the eResources that can be accessed in this way at https://www.hw.ac.uk/uk/services/docs/is/library-resources-shibboleth.pdf  It includes content from ScienceDirect, IEEE, Taylor & Francis plus all the eBooks HWU has on the Ebook Central and VLeBooks platforms too. Many of the links in Discovery are using this method at the moment too.

There is more information about how to access eResources from off-campus, including using Shibboleth at https://www.hw.ac.uk/uk/services/is/library-essentials/onoff-campus-access.htm with lots of helpful videos on this page too. [HW Discovery Update]

Edinburgh campus library – closing at 16:30 today

Due to unforeseen circumstances, the Edinburgh campus library is closing at 16:30 today. We apologise for the inconvenience this may cause. We are open tomorrow as scheduled from 08:30-20:30, see https://www.hw.ac.uk/uk/services/is/library-essentials/opening-hours/edinburgh.htm

Edinburgh Learning Commons 1 – weekday IS staffing

This week we have re-established the regular staffing of an IS Service Desk in the Learning Commons 1 area of the main campus.

The staffed times are shown at https://www.hw.ac.uk/uk/services/is/library-essentials/opening-hours/edinburgh.htm

We are on-hand to help with in-person queries and can also be contacted by phone in the library on 0131 451 3577 (0131 451 4760 at the Learning Commons) or by email ServiceDesk@hw.ac.uk

Watch this space for news on further IS-staffed desks on campus at Riccarton.

Information Services festive period cover 2021

Introduction
Information Services is a global team, providing support and services across our campuses in the UK, Dubai and Malaysia as well as to our global online student community. At the present time many of our services are based out of and supported from the Edinburgh campus. This means that some services may be limited over the festive period.

Our libraries

The Edinburgh campus library will be closed between 12:30 on December 23 and 08:30 on January 5.

The Borders library will also be closed between 17:00 on December 23 and 08:45 on January 5 although library staff will be available remotely on December 24.

The Orkney library will be closed between 18:00 on December 23 and 09:00 on January 5.

The Dubai and Malaysia libraries have selective opening hours – more information can be found on our website: https://www.hw.ac.uk/uk/services/is/library-essentials/library-opening-hours.htm.

Access to electronic resources will also continue to be available globally.

Our services

We have designed our services to be as resilient as possible but we cannot guarantee that there will be 100% availability over the festive period.

In addition to monitoring from our Dubai and Malaysia teams, we have automated monitoring and alerting tools in place. Critical issues only will be responded to in order to allow the Information Services teams based in the UK to enjoy the break.

Dubai and Malaysia teams will provide best efforts to resolve any issues across our campuses as they arise, escalating critical issues to the IS leadership team as needed who will determine the most appropriate response.

Resource Booker – offline Fri 26 Nov 8am-12pm

Due to an important upgrade Resource Booker will be offline on Friday 26 Nov from 8am to approx 12pm.

Users will not be able to make new bookings or edit/delete existing bookings during this time but you will be able to view existing bookings on system.

We apologise for any inconvenience this may cause

Edinburgh Campus Library Study Space and Study Rooms – November 2021

Library Study Space and Study Rooms are available to book in advance online via Resource Booker, the University room booking system.
There are 300+ study spaces available plus some individual and group rooms.

To book a study space, go to the myHWU app which will give you access to the Student Portal and then go to the Book a Room tile or go direct to Resource Booker.

There are two tiles for the Library :
EDINBURGH LIBRARY – STUDY ROOMS

EDINBURGH LIBRARY – STUDY SPACE

(There is also a tile for GROUP STUDY SPACE which has rooms in the Learning Commons and the GRID).

The Library Study Spaces are listed as one long list so scroll down to see them all. The list starts with Floor 1, then Floor 2, then Floor 3.

  • Click on the name of the space that you would like to book e.g. Library (Floor 2) Seat 01
  • Select the time you would like the space for – there are hourly slots throughout the day, and you can book as many as you need. 
  • The time slots are available during Library opening times and can be booked up to 3 days in advance.
  • Fill in the booking form

When booking the Library study rooms – individual and group rooms – you will need to add the usernames of all the students in your group who are using the room.

All bookings will show as provisionally accepted on the screen.  When you come to the Library, you need to check in at the Library Service Desk with a member of staff to have the booking approved and finalised.   If you have not already booked a space in advance, you will need to do so before you can proceed.
The study spaces are clearly marked with ‘YES’ signs in green and a table number.  The spaces are physically distanced for safety and the study rooms have a maximum capacity. 

The floor plans of the Library study spaces can be seen below and are also displayed in the Library.

Please only book a study room or study space for the time you need it. For Group Rooms, please only book for the time of your group activity and then make available for other groups to use. For individual study rooms, please only leave the room for short breaks if necessary.

RESOLVED – Wiley Online PDF content issues

This is issue is now resolved
There are currently some problems being experienced while downloading PDF content on the Wiley Online platform. This is due to extra security checks being put in place by the supplier for all customers including Universities.  They are working on restoring access as soon as possible. 
Apologies for any inconvenience. 

VPN Essential Maintenance – Sat 23rd Oct 08:30 to 11:00

Information Services will be carrying out essential maintenance to the Virtual Private Network (VPN) service on the morning of Saturday 23rd October 2021. The service will be unavailable briefly between 8.30am and 9.00am (UK time) and should be considered “at risk” between 9.00am and 11.00am. The VPN services at the Dubai and Malaysia campuses will not be affected. This work is required to further enhance the security of our VPN service. Our apologies for any inconvenience caused.

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