Phishing emails – “Annual refund”

Phishing emails “Heriot-Watt University – Valuation Office Agency – Annual refund”

A high volume of phishing emails have been received by staff and students this afternoon.  Some are requesting bank details for refunds similar to the example below.

Do NOT click on the link in the email 

Phishing email example

If you think you have received a phishing email

  • DON’T click on any links
    DON’T open any attachments
  • Forward the email to abuse@hw.ac.uk
  • Delete it

Top tips to help you spot phishing emails

  • Be suspicious of any urgent requests for personal or financial information
  • Be aware: Phishing scams are common at main instalment payment dates
  • Check that you’re using a secure website when submitting credit card or other sensitive information;
  • Prevention: Your email details may have been taken from a social networking site so avoid disclosing your email address or make sure you hide it on your page
  • Look for tell-tale signs of phishing: Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often good indicators

 

New Year Resolution – Remember your ID card to access the Library #edincampuslib

Please remember to bring your HWU Student ID card in order to access our Edinburgh Campus Library.  

The use of the Library, including the collection and facilities, is governed by the Library Regulations in the University Academic Regulations (Reg No. 11). Access to the Library is managed by use of your HWU Student Card including all resource and room booking transactions. Student Cards should be presented at the security gates on entry/exit and this is a requirement for the security and safety of all Library users.

We understand that occasionally you may forget your card so it is now possible for you to be issued with a Library Day Pass.  You will need to fill in a Student Day Pass form at the Library Service Desk with your details and show an alternative form of ID. You will be issued with a Day Pass which lasts for 24 hours.  A note will be made on your Library record.

If you have lost your card, then please go to the Student Service Centre for a replacement.
Thanks for your co-operation, we appreciate your help in ensuring that the Library is a safe and secure learning environment for us all.

Edinburgh Campus Library – opening hours 2020 #edincampuslib

Opening hours 2020

Merry Christmas and a Happy New Year

Today, 23rd December, is the last day that the Edinburgh Campus Library and IT Helpdesk will be open this year. We will re-open after the holidays at 9:00am Friday 3rd January 2020.
We hope you have had a good year and wish you all the best for 2020. For opening hours of all our libraries over the holiday season, please check the Information Services website

xmaswordle

Essential network maintenance and enhancements – Saturday 4th January 2020

Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).

This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.

Our apologies for any inconvenience caused during this time.

Helpdesk Self Service – HR and Payroll

Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is being rolled out for HR and Payroll.
From Thursday 12th December, there will be an additional tile for staff  ‘Staff Systems’

SSP Staff System

Selecting the Staff Systems tile will open up service tiles for HR and Payroll and the service pages will give information about the service including forms to submit requests and enquiries.

Staff systems HR Pay

It will be possible to continue using the existing email addresses HRhelp@hw.ac.uk and payrollhelp@hw.ac.uk for enquiries as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.  As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.

Track tickets

If you would like any more information, please contact ISHelp@hw.ac.uk and check out  how to access the Helpdesk Self Service via the staff portal.

 

 

Requesting a new PC or laptop (staff)

How to request new IT equipment including PCs and laptops provided and maintained by the university.  All computers to be used for University work or study should be requested through Information Services.

Requesting a new PC or laptop
TilezSelect the Helpdesk tile on the staff portal
or go to https://hwu.topdesk.net/tas/public/ssp/ 

Log in with your usual HWU username and password

The Helpdesk Home page will open

HomePagetilessmall

Select the Workspace tile
Then select the PCs and devices tile

PCs and devices small

There are three options for requesting a new PC, laptop, monitor, keyboard etc.
Within each option, there are details of the items that are available.
Once you have decided on your preferred option then ‘Add to cart’

Before you can confirm your order, you will need to fill in the details in the form including the cost code.  This means that we can capture the information that we need to process the order.

Standard Hardware requestsmall

Depending on which option you have chosen, an expected time for processing including installing will be displayed.
You will receive an acknowledgement and the link to your ticket.

acknowledge small
To check on the progress of your order and any other requests, faults or enquiries you have submitted, select the Track Tickets tile from the Home Page.

Track tickets

Feedback about the Library refurbishment #edincampuslib

The Library refurbishment project is now complete and we have four floors of brilliant study spaces.  We have had positive feedback about the improvements but we’re always keen to hear what you think about the Library.

We have a ‘Happy or Not’ terminal at the Library exit across from the Service Desk.
Last week, we had 92% positive feedback!  Please let us know what you think

 

HWU IS Helpdesk – how to submit faults, requests and enquiries

How to use the HWU IS Helpdesk self service

  • Select the Helpdesk tile on the student or staff portal

    Helpdesk tiles

  • Select HWU Login
    Log in with your usual HWU username and password

    HWU login

  • The Home Page will open
    HomePagetilessmall
  • The tiles / icons are all Services apart from the first tile, which is the link to Track your submitted tickets
    To submit a ticket, select a Service tile, which will open to show the sub pages with sub services.
    On each page, there is information about the Service and links to forms to submit tickets for faults and requests.
  • It is possible to submit a ticket by emailing ISHelp@hw.ac.uk although submitting via the self service page via the portal is more efficient.
  • You can also telephone the IS Helpdesk on 0131 451 4045

Power Hours at Malaysia Campus

Information Services provide classes, online materials and one-to-one appointments to help staff and students to develop a range of skills. Students can earn a Watt or kW points when they attend any of the Power Hours Workshops. Some of the workshops are also suitable for staff, and you can also earn CPD hours.

Each School has a designated Academic Support and Liaison Librarian, and is available to provide support on a range of information skills, including:

1. Citing and referencing.
2. Literature searching.
3. Evaluating information sources.
4. Using EndNote.
We provide classes, including webinars, as part of the Power Hours programme and are available to teach in class. Staff and students can also email us with enquiries or to set up one-to-one appointments, either face-to-face or by Skype.

There are also Subject Guides, which have a lot of information and resources to support you, and a range online learning material such as Linked Learning.

To find out more, contact your School’s Academic Support and Liaison Librarian by emailing us directly at ishelp@hw.ac.uk.

Below is the Power Hours Workshops programme in October 2019 and click REGISTER to reserve your seats!
(Refer on the image for full information on date and time of the workshops)

Using Discovery to access library materials
1 October 2019 Register
Citing and referencing Harvard
3 October 2019 Register
8 October 2019 Register
Literature searching for EGIS & EPS
10 October 2019 Register
EndNote (Online & Desktop)
15 October 2019 Register
29 October 2019 Register 
Citing and referencing IEEE
17 October 2019 Register 
Literature searching for SoSS
22 October 2019 Register
Literature searching for MACS
24 October 2019 Register

PH_malaysia_sem1_2019

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