Opening hours – Library and Learning Commons (Edinburgh Campus)

Opening hours for our Edinburgh Campus Library will be changing at the start of Semester on Monday 12th September 2016.  The library will be open 24/7 during semester time.
The staffed hours of the library will be 8.30am – 8.30pm Monday to Friday, 9.45am to  8.15pm Saturday and Sunday.

The Learning Commons will be staffed by Information Services between 11.00am – 4.00pm Monday – Friday.  It will be open 6.00am to midnight as a study and learning space.

Find details of the opening hours of all our campus libraries on the Information Services website. 

Easter Opening Hours – Edinburgh Campus Library

The Edinburgh Campus Library will remain open 24 hours a day over the Easter weekend.

This includes the building closed days Friday 25th (Good Friday) and Monday 28th (Easter Monday).

The opening hours are as usual and for more information, please check the Information Services website http://www.hw.ac.uk/is/library-essentials/library-opening-hours.htm

EasterOpeningHours

 

 

Destination of the Day – Room 2.38 #studyspace #edincampuslib

It’s week 9 of semester which means that study spaces are becoming more fully utilised and therefore it is good to know all the options that are available.

In the Edinburgh Campus Library there are a selection of different areas and types of study space for students to use. During the summer, extra study spaces were added in the library and this includes room 2.38 which is a silent, individual study area.

Room 2.38 is located on the 2nd floor of the library so to reach it you need to go up the main stairs, go through the door on the left and then follow the corridor round past the silent PC rooms and group study rooms  (follow signs for group study rooms).

The room has individual study tables with power sockets and looks out onto the gardens.

It is open between 9.00am – 9.30pm.

How to keep up to date with HWU Information Services – communication and contacts

There are a variety of ways that students and staff can keep up to date with what is happening in Information Services. ‘Information Services supports research, learning, teaching and administrative activities by providing Library, Information and Learning Technology services to Heriot-Watt students and staff around the world’.

The best place to find out anything about IT and libraries in the university is to visit our webpages HWU Information Services

Here you will find information about all the services we offer and deliver at all our campuses. The system status page will flag up any problems with systems.  The webpages also give details about how to contact us – by email, telephone and in person.

If you have an IT issue then contact the IT Helpdesk ithelp@hw.ac.uk +44 (0) 131 451 4045

  • Library enquiries can also be submitted via IThelp.

If you are at our Edinburgh Campus, the library is open 24/7 and is staffed by library staff at these times  

We also operate a quick contact alert service in the library for students to let staff know about any issues. It is based on on email, iMessaging and text messaging.

  • Email: Tell-IS@hw.ac.uk
  • iMessage: tellhwuIS@icloud.com
  • Text: Text TELL and then your message to  07950081076

We use social media to communicate updates and useful information.  It is also a good platform for students and staff to let us know about issues or to make suggestions for improvements.

Blog posts on InformS give regular updates on all aspects of our services – recent posts have included posts on online journals and databases, IT security advice, passwords, reserving books, training and events.

Our twitter news feed HWU_IS gives news and updates as they happen so is a great communication channel to follow to find out what’s happening. An example of this is our updates on occcupancy of the library and other study spaces so students know the best place to go to find a study space.  Any emergency situations or if other systems are down, this information will be posted on twitter.

Our facebook page gives regular updates and also has posts about interesting and useful resources and events.  Things that are happening within the library and university or around Edinburgh, recommendations for reading and accessing online and opportunities for feedback.

The Principal’s Visit to the Library

On Monday 7th September, the new Principal of Heriot-Watt University, Richard Williams, visited our Edinburgh Campus Library.  He came along to see the recent improvements that we have made to the physical and online services that Information Services provide for students and staff across the university.  It was an excellent opportunity for the Principal to have a look around, meet Information Services staff and discuss the excellent services we provide.

The Director of Information Services, Mike Roch, gave an introduction and overview of Information Services and explained recent improvements to the library and plans for future developments.

There was then a tour around the library building to show our self-service facilities which now include short loans and reservations, new study spaces on the third floor due to the relegation of unused stock and a brand new silent study space for students with garden views.  Other Information Services staff gave brief talks about the improvements in IT Infrastructure and applications and also about teaching and learning spaces both in the library and across campus.

Using google forms for feedback

Using google forms is proving to be a quick and easy way of getting feedback from students who use our Edinburgh campus library.  We have already been using them for recording quick, easily resolvable enquiries at the library service desk so decided to try them out last year for feedback.
The feedback that we wanted to capture was about the purpose of visits to the library and consisted of three questions
What is the purpose of your visit to the library today?
How long do you intend to stay in the library today?
If more facilities could be added to the library, which 3 are the most important?
There were a selection of options to choose from for questions 1 and 3.
The questions were printed out and handed to students to fill in at the library service desk.
We had 513 responses and the feedback helped to inform developments in the library last summer including the  installation of new group study spaces that have proven very popular with students.
Although the forms were printed out the responses were entered by staff into the google form online and this made it very easy to collate the responses and produce a summary.

This year, at the same time of year, we produced an updated form to collect feedback based again on the purpose of visits to the library. The questions were similar in that question 1 and 2 were the same and question 3 was ‘If more study spaces could be added to the library for next semester, which 3 are the most important’?
Respondents could select more than one response.
Copies of the form were printed out and distributed at the Library service desk as before. Also in order to promote the form, a link to it was posted on the Information Services Facebook page and twitter feed.  This resulted in quite a few online responses – of the total 373 responses, 291 paper and 82 electronic.
The responses were input into the google form which automatically populates a spreadsheet of results. The other useful feature of a google form is that it automatically produces a summary of results in an easy to read format.

The results show a preference for individual study spaces which is a reflection of the time of year leading up to revision but also reflects the room usage figures that we collect.
Preferences for future developments show a demand for individual study spaces  and in fact more study spaces of all kinds. Students selected more than one type of study space that they would like to see in the future.

Purposeoflibraryvisit

purposepie morestudyfeedback

What is your purpose for visiting the library today?

What is your purpose for visiting the Edinburgh Campus Library today?

We’re doing a quick survey this week to find out the reasons that you visit the library and if more study spaces could be added, what sort would be the most useful.
We did a similar survey last year at this time and this helped inform the changes to the library space last summer – we were able to install more group study spaces including the study booths which have proved very popular.

If you would like to fill in the quick survey, it only takes 20 seconds, then you can pick one up from the Library Service Desk or you can fill it in online here 

Library Survey