If you have an IT or Library issue, request or enquiry, you can get help via our online Helpdesk system.
You can access it via the tile on the portal
Or by the link https://hwu.topdesk.net/tas/public/ssp/
which will take you to the Helpdesk home page and you can select the relevant service
You can also email ISHelp@hw.ac.uk and this will create a ticket in Helpdesk system
Posted by cdonlan on 18 March 2020
https://informs.hw.ac.uk/2020/03/18/it-and-library-help/
Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.
Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.
It is possible to continue using the existing email addresses HRhelp@hw.ac.uk or payrollhelp@hw.ac.uk or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.
As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.
If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.
Posted by cdonlan on 13 January 2020
https://informs.hw.ac.uk/2020/01/13/helpdesk-self-service-staff-systems-tile-for-hr-payroll-and-finance-systems/
If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.
Posted by cdonlan on 10 December 2019
https://informs.hw.ac.uk/2019/12/10/helpdesk-self-service-hr-and-payroll/
How to request new IT equipment including PCs and laptops provided and maintained by the university. All computers to be used for University work or study should be requested through Information Services.
Requesting a new PC or laptop
Select the Helpdesk tile on the staff portal
or go to https://hwu.topdesk.net/tas/public/ssp/
Log in with your usual HWU username and password
The Helpdesk Home page will open
Select the Workspace tile
Then select the PCs and devices tile
There are three options for requesting a new PC, laptop, monitor, keyboard etc.
Within each option, there are details of the items that are available.
Once you have decided on your preferred option then ‘Add to cart’
Before you can confirm your order, you will need to fill in the details in the form including the cost code. This means that we can capture the information that we need to process the order.
Depending on which option you have chosen, an expected time for processing including installing will be displayed.
You will receive an acknowledgement and the link to your ticket.
To check on the progress of your order and any other requests, faults or enquiries you have submitted, select the Track Tickets tile from the Home Page.
Posted by cdonlan on 17 October 2019
https://informs.hw.ac.uk/2019/10/17/requesting-a-new-pc-or-laptop-staff/
How to use the HWU IS Helpdesk self service
Posted by cdonlan on 16 October 2019
https://informs.hw.ac.uk/2019/10/16/hwu-is-helpdesk-how-to-submit-faults-requests-and-enquiries/
We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.
You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal. Select the ‘Helpdesk’ tile.
The user friendly, accessible interface enables you to:
Using the online self-service Helpdesk is the quickest way to contact Information Services. We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk
Posted by cdonlan on 05 September 2019
https://informs.hw.ac.uk/2019/09/05/information-services-helpdesk/
Next week sees the launch of our new online Information Services Helpdesk based on the TOPdesk system.
This new, upgraded service is available to all staff and students and will replace our current IT Helpdesk. It will make it easier and more efficient for you to report faults, request access to a wide range of software and services and to order a new PC or device.
Where can I access the system?
You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal. Select the ‘Helpdesk’ tile.
How it will help you?
The user friendly, accessible interface enables you to:
We will post more information here on a daily basis.
If you have any questions or would like more information, please contact the IS Helpdesk by telephone on 4045 or email Claire Bond c.bond@hw.ac.uk
Posted by cdonlan on 09 July 2019
https://informs.hw.ac.uk/2019/07/09/new-is-helpdesk-system-going-live-16th-july/
InformS 