Helpdesk Self Service – HR and Payroll

Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is being rolled out for HR and Payroll.
From Thursday 12th December, there will be an additional tile for staff  ‘Staff Systems’

SSP Staff System

Selecting the Staff Systems tile will open up service tiles for HR and Payroll and the service pages will give information about the service including forms to submit requests and enquiries.

Staff systems HR Pay

It will be possible to continue using the existing email addresses HRhelp@hw.ac.uk and payrollhelp@hw.ac.uk for enquiries as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.  As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.

Track tickets

If you would like any more information, please contact ISHelp@hw.ac.uk and check out  how to access the Helpdesk Self Service via the staff portal.

 

 

Track your tickets with the IS Helpdesk

Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.

Tilez

The user friendly, accessible interface enables you to submit tickets and use the Track Tickets tile to check on your requests, issues and enquiries.

Track tickets

Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

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