Do you forget to switch it on or off, perhaps spend time composing different Out of Office messages? Want to save yourself time and get those minutes back?
Then follow the link and find out how to setup automatic recurring Out of Office messages, triggered on a day and at a time of your choosing. You can even create more than 1 with different messages.
Click to watch the video on Recurring Out of Office replies in Outlook
Posted by andrewdbevan on 13 May 2022
https://informs.hw.ac.uk/2022/05/13/do-you-need-to-use-your-outlook-out-of-office-frequently/
Information Services will be carrying out essential maintenance to the Virtual Private Network (VPN) service on the morning of Saturday 23rd October 2021. The service will be unavailable briefly between 8.30am and 9.00am (UK time) and should be considered “at risk” between 9.00am and 11.00am. The VPN services at the Dubai and Malaysia campuses will not be affected. This work is required to further enhance the security of our VPN service. Our apologies for any inconvenience caused.
Posted by andrewdbevan on 20 October 2021
https://informs.hw.ac.uk/2021/10/20/vpn-essential-maintenance-sat-23rd-oct-0830-to-1100/
Information Services will be migrating the S: drive to a new location in order to improve the service. This change will utilise new IT infrastructure that will offer a faster, robust and more secure platform.
Access to the S: drive should be considered “at risk” from Friday 28th February 17:00 – Monday 2nd March 9:00 GMT.
During the switch over all data on the S: drive will be secure.
For those users with managed desktops/laptops the new path to the S: drive will automatically be updated, however Recent Documents and Shortcuts to the old S: drive locations will no longer work and will need to be recreated.
For those on unmanaged machines you will need to remap the S: drive from the current location \\netapp04b\HWShare to \\HWSHARE\hwshare
Please contact ISHelp@hw.ac.uk if you have any questions
Posted by cdonlan on 25 February 2020
https://informs.hw.ac.uk/2020/02/25/migration-of-s-drive-28th-feb-1700-gmt/
Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February
To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation
Posted by cdonlan on 12 February 2020
https://informs.hw.ac.uk/2020/02/12/essential-maintenance-vpn-and-single-sign-on-systems-saturday-22nd-february/
Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).
This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.
Our apologies for any inconvenience caused during this time.
Posted by cdonlan on 23 December 2019
https://informs.hw.ac.uk/2019/12/23/essential-network-maintenance-and-enhancements-saturday-4th-january-2020/
How to use the HWU IS Helpdesk self service
Posted by cdonlan on 16 October 2019
https://informs.hw.ac.uk/2019/10/16/hwu-is-helpdesk-how-to-submit-faults-requests-and-enquiries/
We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.
You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal. Select the ‘Helpdesk’ tile.
The user friendly, accessible interface enables you to:
Using the online self-service Helpdesk is the quickest way to contact Information Services. We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk
Posted by cdonlan on 05 September 2019
https://informs.hw.ac.uk/2019/09/05/information-services-helpdesk/
Information Services Allen McTernan Building Uninterruptible Power Supply (UPS) Maintenance
As part of our ongoing infrastructure maintenance schedule, we are required to replace the batteries in the main data centre UPS, which provides backup power to the majority of services housed in Allen McTernan, in the event of a power outage.
This work will take place on the 17th December and will last one working day.
Whilst this work is ongoing the existing services will be powered directly from the mains supply, but we will have no battery backup in the event of a mains power failure.
Services should therefore be considered at risk during Monday the 17th and Tuesday the 18th of December.
All services run from Allen McTernan should be backed up in advance of this date.
Any questions, please submit a ticket to the Help Desk ITHelp@hw.ac.uk
Posted by cdonlan on 05 December 2018
https://informs.hw.ac.uk/2018/12/05/information-services-allen-mcternan-building-uninterruptible-power-supply-ups-maintenance-17th-18th-december/
Posted by cdonlan on 22 February 2018
https://informs.hw.ac.uk/2018/02/22/it-service-upgrades-office-365-and-vpn/
InformS 