Information Services Helpdesk

We have a new online Information Services Helpdesk based on the TOPdesk system.
It is available to all staff and students and is an easy and efficient way for you to report faults, request access to a wide range of software and services and to order a new PC or device.

You can access the new IS Helpdesk from myHWU staff portal and myHWU student portal.  Select the ‘Helpdesk’ tile.Tilez

The user friendly, accessible interface enables you to:

  • Track Tickets – check on your requests, issues and enquiries.
  • Workspace – get information on your PC, printer, user account and study space.
  • Email and Calendar – request mailbox access and report email issues.
  • Software and Applications – with one click, request software for university or personal devices.
  • Library Services – find out about library resources and also study space and facilities.
  • Learning and Teaching – access learning resources, information skills and study support
  • Accounts and Access – raise any problems with your user account or security issues
  • Connectivity – view connectivity information such as internet access, WiFi, VPN and telephony.

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Using the online self-service Helpdesk is the quickest way to contact Information Services.  We’re also available by telephone on 4045 and by email ISHelp@hw.ac.uk

 

Information Services Allen McTernan Building Uninterruptible Power Supply (UPS) Maintenance – 17th 18th December

Information Services Allen McTernan Building Uninterruptible Power Supply (UPS) Maintenance

As part of our ongoing infrastructure maintenance schedule, we are required to replace the batteries in the main data centre UPS, which provides backup power to the majority of services housed in Allen McTernan, in the event of a power outage.
This work will take place on the 17th December and will last one working day.
Whilst this work is ongoing the existing services will be powered directly from the mains supply, but we will have no battery backup in the event of a mains power failure.
Services should therefore be considered at risk during Monday the 17th and Tuesday the 18th of December.
All services run from Allen McTernan should be backed up in advance of this date.

Any questions, please submit a ticket to the Help Desk ITHelp@hw.ac.uk

IT Service Upgrades – Office 365 and VPN

IT Service upgrades

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