Due to an important upgrade Resource Booker will be offline on Friday 26 Nov from 8am to approx 12pm.
Users will not be able to make new bookings or edit/delete existing bookings during this time but you will be able to view existing bookings on system.
We apologise for any inconvenience this may cause
Posted by andrewdbevan on 24 November 2021
https://informs.hw.ac.uk/2021/11/24/resource-booker-offline-fri-26-nov-8am-12pm/
This is issue is now resolved
There are currently some problems being experienced while downloading PDF content on the Wiley Online platform. This is due to extra security checks being put in place by the supplier for all customers including Universities. They are working on restoring access as soon as possible.
Apologies for any inconvenience.
Posted by cdonlan on 01 November 2021
https://informs.hw.ac.uk/2021/11/01/wiley-online-pdf-content/
Essential maintenance – VPN and Single Sign On Systems – Saturday 22nd February
To enhance stability and performance, essential maintenance will be taking place on our VPN and Single Sign On systems on Saturday 22nd February.
VPN access and log in to the Portal, Office365 and Dropbox services will be “at risk” on this day although we will endeavour to keep any service disruption to a minimum.
Information Services apologises for any inconvenience and appreciate your co-operation
Posted by cdonlan on 12 February 2020
https://informs.hw.ac.uk/2020/02/12/essential-maintenance-vpn-and-single-sign-on-systems-saturday-22nd-february/
Following on from the Information Services Helpdesk system improvements and developments earlier this year, the new system is now available for HR, Payroll and Finance Systems faults, requests and enquiries from staff.
Selecting the Staff Systems tile will open up service tiles for HR, Payroll and Finance Systems and the service pages will give information about these services including forms to submit requests and enquiries.
It is possible to continue using the existing email addresses HRhelp@hw.ac.uk or payrollhelp@hw.ac.uk or financesystems@hw.ac.uk for enquiries, as they will be routed into the new system.
However, by using the Self Service facility to submit requests via the tiles and custom forms, your enquiry will be more efficiently managed.
As with enquiries and requests to IShelp@hw.ac.uk you will be able to track progress of your ticket via the ‘Track Tickets’ tile.
If you would like any more information, please contact ISHelp@hw.ac.uk and check out how to access the Helpdesk Self Service via the staff portal.
Posted by cdonlan on 13 January 2020
https://informs.hw.ac.uk/2020/01/13/helpdesk-self-service-staff-systems-tile-for-hr-payroll-and-finance-systems/
Today, 23rd December, is the last day that the Edinburgh Campus Library and IT Helpdesk will be open this year. We will re-open after the holidays at 9:00am Friday 3rd January 2020.
We hope you have had a good year and wish you all the best for 2020. For opening hours of all our libraries over the holiday season, please check the Information Services website
Posted by cdonlan on 23 December 2019
https://informs.hw.ac.uk/2019/12/23/merry-christmas-and-a-happy-new-year-3/
Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).
This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.
Our apologies for any inconvenience caused during this time.
Posted by cdonlan on 23 December 2019
https://informs.hw.ac.uk/2019/12/23/essential-network-maintenance-and-enhancements-saturday-4th-january-2020/
The Library refurbishment project is now complete and we have four floors of brilliant study spaces. We have had positive feedback about the improvements but we’re always keen to hear what you think about the Library.
We have a ‘Happy or Not’ terminal at the Library exit across from the Service Desk.
Last week, we had 92% positive feedback! Please let us know what you think
Posted by cdonlan on 17 October 2019
https://informs.hw.ac.uk/2019/10/17/feedback-about-the-library-refurbishment-edincampuslib/
Check out the latest details of the Library Refurbishment ‘What’s Happening‘ and ‘Transforming Your Library”
Posted by cdonlan on 15 April 2019
https://informs.hw.ac.uk/2019/04/15/edinburgh-campus-library-floor-3-opening-tuesday-16th-april/
Did you know that you could download ebooks, audiobooks, magazines and newspapers for FREE from Edinburgh Public Libraries?
Their Digital Team librarians will be in Heriot Watt Library on Thursday 14th February from 11am-2pm to hand out free library membership cards and information which give you instant online access to:
eBooks – with OverDrive you get access to thousands of bestselling fiction and non-fiction ebooks from fantastic authors such as George RR Martin; Bill Bryson; Lee Child; Bryan Cox; Hilary Mantel; Stuart MacBride and Stephen Hawking.
Newspapers – over 2500 worldwide newspapers are available to download to the PressReader app before they’ve even hit the newsagents. So wherever you are from, PressReader will have a newspaper for you! Includes over 70 UK local and national newspapers such as the Scotsman and Guardian.
Magazines – theres over 4000 UK and international magazines available to download on RBdigital and PressReader. Includes New Scientist; Popular Science; Apple Magazine; PC Format; Newsweek; Total Film; Men’s Fitness; HELLO!; BBC Good Food; and Cosmopolitan.
Audiobooks – four fantastic services give you a wide range of bestselling audiobooks to listen to. Perfect for when you are working out or commuting.
Stop by and pick up a membership card and instruction leaflets on how you can use these services on your computer, tablet or phone.
Posted by cdonlan on 13 February 2019
https://informs.hw.ac.uk/2019/02/13/free-ebooks-audiobooks-magazines-and-newspapers-edinburgh-public-libraries-visit/
The Edinburgh Campus Library will close at 2:30pm Friday 21st December
and re-open on Thursday 3rd January at 9:00am.
Edinburgh Campus Library
Posted by cdonlan on 14 December 2018
https://informs.hw.ac.uk/2018/12/14/library-opening-hours-christmas-and-new-year-edinburgh-campus/
InformS 