Blackboard have updated Collaborate Ultra to include a “chatbot” for users.
The chatbot uses artificial intelligence to respond to user’s queries about Collaborate Ultra. All users can access the chatbot during a live session.
If you find the chatbot answer is not helpful, please contact IShelp@hw.ac.uk for more specific help. Please do not raise a ticket with Blackboard directly.
This will enable IS to track all issues and provide a more HWU specific response to any issues arising.
The essential planned downtime of Vision will be from 0:00 BST 13/07/2018 until 14:00 18/07/2018.
In the future, the University will benefit from (almost) no downtime when managing upgrades.
There will be no immediate change to the user experience for students and colleagues (We will continue to use Learn with the Original Experience) but the look and feel will be updated and the ongoing updates will improve user experience.
Deletion of old Vision courses
As part of the migration of Vision to the cloud, there will be a clean-up and deletion of old Vision courses some dating back to 2005.
The course IDs outlined below will be deleted during the migration on 13/07/2018. It is an easy process to download the course files in a zipped package or move the files to another course. Instructions available on Blackboard Help.
Course IDs to be deleted:
- _2005-2006
- _2006-2007
- _2007-2008
- _2008-2009
- _2009-2010
- _2010-2011
- _2011-2012
- _2012-2013
- _2013-2014
Apologies for the disruption and thanks for your patience.
For more information or any questions about the upgrade, please contact Caroline Dobson, Information Services.
