WiFi clinics – Edinburgh campus

Needing help get your devices set up to access the university WiFi (eduroam)?eduroam

Come along to a clinic and we’ll give you a hand.

The clinics are held on the 1st floor of the Cameron Smail Library at the following dates and times: –

  • Wednesday 10th Sept: 1030 – 1200
  • Thursday 11th Sept: 1030 – 1200
  • Tuesday 16th Sept: 1430 – 1600

No need to book – just come along with your device.

Edinburgh Campus Wi-Fi changes

The following changes will be made to the Wi-Fi services for staff and students on the Edinburgh Campus (effective 19th August 2013).


The hw-web wireless service will be retired on Monday 19th August 2013.


From the 19th August 2013 the primary wireless service for all Heriot-Watt staff and students will be eduroam. The benefits of using eduroam include:

  • It’s more secure
  • Better bandwidth speeds
  • Access to Heriot-Watt University library resources
  • Access to Wi-Fi printing services
  • You can visit other eduroam-enabled institutes and connect to eduroam using your Heriot-Watt credentials

Existing users should configure their devices to use the eduroam service before the 19th August 2013.

An automatic configuration tool (for Windows 7/8, Mac OS X & Ubuntu Linux devices) is available at http://network-help.hw.ac.uk/xpressconnect/

Step-by-step instructions can be found at:

Operating system specific instructions

Operating system independent instructions

Smartphone/Mobile device

A new wireless network called HWU Wi-Fi Setup will be available from the 19th August to assist new users connect to eduroam. All new students and members of staff should choose HWU Wi-Fi Setup when trying to connect their device to the wireless service for the first time.

Login and password

Use your Heriot-Watt short username and password to login to eduroam (the same login details that you use for Vision, the university desktop PCs and your university email).

Remember to include the @hw.ac.uk (abc123@hw.ac.uk)


The Guest Wi-Fi service will become HWU_Guest on the 19th August 2013.

The process to create a username and password for this service will remain the same (temporary usernames and passwords can be requested from the IT Helpdesk (ithelp@hw.ac.uk), from most academic school computing officers and some academic school administrators and secretaries).

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