Eduroam Security Certificate Notification

The security certificate used for connecting to the eduroam wi-Fi service is due to expire

 This certificate will be replaced on Thursday 11th August at 12 Noon. Changes in the certificate chain mean a different top-level certificate is issued to validate the HWU authentication servers that users connect to.

 This change will result in users having to re-configure their personal devices to maintain connectivity to the eduroam Wi-Fi service, when on a HWU campus or other eduroam participating institution.

 Apple devices, running iOS, will likely notify a user about the certificate change. The new certificate is issued by GEANT OV RSA CA 4 and users should accept this new certificate at the point of connecting to maintain connectivity.

 Unfortunately, users with Android, Windows, macOS and Linux devices may be required to manually amend their existing configurations or delete and replace them with the new certificate settings included. 

 The easiest way of correcting any issues is to remove any existing eduroam profiles (and uninstall the SecureW2 app from any mobile device), connect to the HWU Wi-Fi Setup service and install a new profile using the SecureW2 configuration utility for personal devices.

** Please note that users with HWU managed laptops should NOT need to run the SecureW2 config utility

If you need any further help please contact your local campus IT Helpdesk.

How to do Wifi printing

In the Library and Learning Commons we have a number of Multi Functional Devices (MFDs) which are available for printing, scanning and copying.  If you are logged into a HWU computer then it is easy to send printing to the MFDs in the usual way i.e. selecting File > Print.

If you are using your own laptop and would like to send documents to the MFDs for printing then you will need to use WiFi printing.

Here are the instructions:
wifi print



Essential network maintenance and enhancements – Saturday 4th January 2020

Information Services will be carrying out essential network maintenance and enhancements on Saturday 4th January 2020 between 9am and 5:30pm (UK time).

This work is part of an ongoing IS programme to improve our resilience as well as enhance security and access to University services. There will be a brief disruption to service for all staff and students and services should be considered at risk period between the hours stated above, for all internet facing services such as the University website and Office 365.

Our apologies for any inconvenience caused during this time.

WiFi clinics – Edinburgh campus

Needing help get your devices set up to access the university WiFi (eduroam)?eduroam

Come along to a clinic and we’ll give you a hand.

The clinics are held on the 1st floor of the Cameron Smail Library at the following dates and times: –

  • Wednesday 10th Sept: 1030 – 1200
  • Thursday 11th Sept: 1030 – 1200
  • Tuesday 16th Sept: 1430 – 1600

No need to book – just come along with your device.

Edinburgh Campus Wi-Fi changes

The following changes will be made to the Wi-Fi services for staff and students on the Edinburgh Campus (effective 19th August 2013).


The hw-web wireless service will be retired on Monday 19th August 2013.


From the 19th August 2013 the primary wireless service for all Heriot-Watt staff and students will be eduroam. The benefits of using eduroam include:

  • It’s more secure
  • Better bandwidth speeds
  • Access to Heriot-Watt University library resources
  • Access to Wi-Fi printing services
  • You can visit other eduroam-enabled institutes and connect to eduroam using your Heriot-Watt credentials

Existing users should configure their devices to use the eduroam service before the 19th August 2013.

An automatic configuration tool (for Windows 7/8, Mac OS X & Ubuntu Linux devices) is available at

Step-by-step instructions can be found at:

Operating system specific instructions

Operating system independent instructions

Smartphone/Mobile device

A new wireless network called HWU Wi-Fi Setup will be available from the 19th August to assist new users connect to eduroam. All new students and members of staff should choose HWU Wi-Fi Setup when trying to connect their device to the wireless service for the first time.

Login and password

Use your Heriot-Watt short username and password to login to eduroam (the same login details that you use for Vision, the university desktop PCs and your university email).

Remember to include the (


The Guest Wi-Fi service will become HWU_Guest on the 19th August 2013.

The process to create a username and password for this service will remain the same (temporary usernames and passwords can be requested from the IT Helpdesk (, from most academic school computing officers and some academic school administrators and secretaries).

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